**RESOLVED: All Banner Services Unavailable Thursday, December 29, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Thursday, December 29, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Thursday, December 29, 2022 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Thursday, December 29, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

ePass Single Sign-On System Maintenance - 12/21/2022 at 6:00 PM

WHAT: ePass Single Sign-On System Maintenance

WHEN: 12/21/2022 at 6:00 PM Duration: Approximately 1 hour

Current Status: Closed

Update (12/21/2022 7:00 PM): System maintenance has concluded and ePass Single Sign-On service is available for use.

Description: System maintenance will be performed on the ePass Single Sign-On service on Wednesday, December 21 at 6:00 PM, which will take an estimated 1 hour to complete. During this time, ePass Single Sign-On will be disrupted intermittently, which will affect login to online services, such as Banner, Gmail, Sakai, Help Desk, etc. Users who are already logged into these services when maintenance begins should not experience service disruptions.

Service(s) Impacted: ePass (please note downstream impacts noted above)

Estimated Time to Resolution or Next Update: 12/21/2022 at 7:00 PM

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Monday, December 19th

WHAT: Netstor unavailable for routine maintenance.

WHEN: 12/19/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Monday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

Internet Service Outage (Intermittent) for Critical Maintenance -- Friday, December 16, 2022 06:00PM-10:00PM

WHAT: Internet Service Outage (Intermittent) for Critical Maintenance

WHEN: 12/16/2022  Duration: Beginning shortly after 6:00PM and completed before 10:00PM

WHERE: PLU Main Campus

Current Status: Complete

Description: I&TS will be performing critical maintenance on our campus firewalls and associated network infrastructure.  During this period several brief Internet service disruptions will result in loss of Internet access from the campus network and loss of connectivity to campus from off-campus locations.

During this work most on-campus connectivity for computer logon, printing, and access to core services like Sakai and Banner should continue operating, but off-campus access to these services will be disrupted.  Similarly, access from on-campus to services provided from off-campus providers (Google Workspace, Zoom, etc.) will not function but will generally work for users located off-campus.

Service(s) Impacted: Sakai, Banner, Campus Calendar, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update: Upon completion of maintenance work.

Check https://www.plu.edu/status/ for periodic updates.

Sakai and PLU Help Desk Unavailable for Maintenance - Fri., Dec. 2, 6am

*** UPDATE *** Dec. 2, 6:12am PT - Sakai and PLU Help Desk are back online. The planned maintenance is complete.

WHAT:  Sakai and PLU Help Desk Unavailable for Maintenance

WHEN:  12/02/22  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, December 2, system maintenance will be performed from 6:00am to 6:30am (US Pacific Time) on servers that host Sakai (sakai.plu.edu) and PLU Help Desk (helpdesk.plu.edu). Consequently, these web services will be disrupted during this interval. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai and PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Dec. 2, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, December 4, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, December 4, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, December 4, 2022 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, December 4, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available. 

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Nov. 18, 6:00am

*** UPDATE *** Nov. 18, 7:12am PT - Sakai and PLU Help Desk are back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  11/18/22  Duration:  6:00am - 7:30am (US Pacific Time) 

Description:  On Friday, November 18, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 18, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Tuesday, November 15th

WHAT: Netstor unavailable for routine maintenance.

WHEN: 11/15/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Tuesday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Nov. 4, 6:00am

*** UPDATE *** Friday, Nov. 4, 6:37am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  11/04/22  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, November 4, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Nov. 4, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

** RESOLVED: Sakai Turnitin Experiencing Service Disruption - Wed., Oct. 26

*** UPDATE *** Oct. 26, 2:00pm - Turnitin issue was resolved at 1:18pm

WHAT: Sakai Turnitin Experiencing Service Disruption

WHEN: 10/26/22

Description: As of Wednesday, Oct. 26, 10:30am (US Pacific), an unexpected disruption with the Sakai Turnitin Service is occurring. Turnitin support staff are currently working to resolve this issue.

Service(s) Impacted: Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.

[RESOLVED] Off campus access to EBSCO databases unavailable

WHAT: Off campus access to EBSCO databases unavailable

WHEN: 10/19/22  

Current Status: Resolved

Description: Attempting to sign in to EBSCO databases from off campus returns the following error: "We are unable to validate your login credentials. Please contact your institution for assistance. Please note, Referring URL authentication may have been prevented by antivirus or privacy control software. [Authentication Error Code 103]" We are attempting to address the problem.

Service(s) Impacted: Library

Workarounds: If you know the article you are trying to access, please e-mail details to ill@plu.edu.

Root Cause / Continuous Improvement: A setting for signing into EBSCO needed to be adjusted, and the problem seems to be resolved. If you encounter this error, please e-mail details to williagr@plu.edu.



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, October 23, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, October 23, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, October 23, 2022 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, October 23, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, October 21st

WHAT: Netstor unavailable for routine maintenance.

WHEN: 09/21/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

[RESOLVED] Proxied access to UpToDate not working

WHAT: [RESOLVED] Proxied access to UpToDate not working

WHEN: 10/10/22  

Current Status: Resolved

Description: Attempting to log in to UpToDate through the library website link redirects the user to a specific account, and they are informed the account is expired.

Service(s) Impacted: Library

Workarounds: Logging in directly via uptodate.com, using the credentials created on that site, should work. Unfortunately new accounts cannot be created this way.

Estimated Time to Resolution or Next Update: This issue has now been resolved and users should be able to re-authorize and log in with their ePasses using the library link.

Root Cause / Continuous Improvement: An authentication setting needed to be adjusted following a server upgrade.



Check https://www.plu.edu/status/ for periodic updates.

[RESOLVED] Off campus access to library databases is down

WHAT: Off campus access to library databases is down

WHEN: 10/12/22  

Current Status: Open

Description: Attempting to access library databases returns an error message.

Service(s) Impacted: Library

Workarounds: If on campus, you can enter the database web address without the "https://ezproxy.plu.edu/login?url=" at the beginning.

Estimated Time to Resolution or Next Update: Unknown.

Root Cause / Continuous Improvement: We have addressed the most immediate issue and access is working for the moment. We are continuing work to stabilize the server and the error may recur.



Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Oct. 14, 6:00am

*** UPDATE *** Oct. 14, 6:10am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  10/14/22   Duration:  6:00am - 6:30am (US Pacific Time) 

Description:  On Friday, October 14, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Oct. 14, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

*COMPLETE* Brief Emergency Internet Service Outage -- Friday, October 7, 2022 02:00AM-02:30AM

WHAT: Emergency maintenance will cause brief Internet service outage

WHEN: 10/07/2022 Duration: Beginning shortly after 2:00AM and lasting approximately 10-20 minutes.

WHERE: PLU Main Campus

Current Status: Complete

Description: I&TS will be performing emergency maintenance on our campus firewalls.  During this period a brief Internet service disruption will result in loss of Internet access from the campus network and loss of connectivity to campus from off-campus locations.

Service(s) Impacted: Sakai, Banner, Gmail, Google Workspace, Campus Calendar, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update: Upon completion of emergency maintenance.


Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, Oct 7 2022

WHAT: Netstor unavailable for routine maintenance.

WHEN: 10/07/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Open.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Request Forms & PLU Help Desk Unavailable for Maintenance - Fri., Oct. 7, 6am

*** UPDATE *** Friday, Oct. 7, 6:40am - Sakai Request Forms and PLU Help Desk are back online. The planned maintenance is complete.

WHAT:  Sakai Request Forms & PLU Help Desk Unavailable for Maintenance

WHEN:  10/07/22   Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, October 7, PLU Help Desk (helpdesk.plu.edu) and Sakai request forms used by faculty and staff such as Request Course, Request Project, and Request Guest Users, among other services hosted on chili.plu.edu will be unavailable from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu. 

Service(s) Impacted:  Sakai, PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Oct. 7, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Sept. 23, 6:00am

*** UPDATE *** Sept. 23, 6:08am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/23/22  Duration:   6:00am - 6:30am (US Pacific Time) 

Description:  On Friday, September 23, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Sept. 23, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, September 25, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, September 25, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description:  **UPDATE:  The Banner maintenance scheduled for Sunday, September 25, 2022 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, September 25, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Sept. 9, 6:00am

*** UPDATE *** Sept. 9, 6:12am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/09/22  Duration:  6:00am - 6:30am (US Pacific Time) 

Description:  On Friday, September 9, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Sept. 9, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Sept. 2, 6:00am

*** UPDATE *** Sept. 2, 6:10am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/02/22  Duration:  6:00am - 6:30am (US Pacific Time) 

Description:  On Friday, September 2, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Sept. 2, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, August 28, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, August 28, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description:  **UPDATE:  The Banner maintenance scheduled for Sunday, August 28, 2022 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, August 28, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Wednesday, August 24

WHAT: Netstor unavailable for routine maintenance.

WHEN: 08/24/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Wednesday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

*Complete* Planned Internet Service Outage - Saturday, August 20, 2022 8:00PM to Sunday, August 21, 2022 3:00AM

WHAT: PLU Internet Connection Planned Maintenance

WHEN: 08/20-21/2022 Duration: 8:00 PM (Sat) - 3:00 AM (Sun)

WHERE: Internet Service In & Out of Campus including VPN

Current Status: Complete

Description: In order to ensure reliable service to campus resources, Information & Technology Services will be installing updates to firewall equipment supporting our campus Internet service and making other adjustments in preparation for a larger Internet connection.  This will cause a series of disruptions to our Internet service, including VPN services.  Every effort will be made to minimize the disruption during the maintenance period, but users should anticipate a series of disruptions typically lasting a few minutes each time during the maintenance period.

Service(s) Impacted: All Campus Network services including, but not limited to, Sakai, Banner, Google Workspace, Campus Calendar, Web Help Desk, ePass, & Library online resources

Next Update: Following completion of work early Sunday morning.

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, August 21, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, August 21, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description:  **UPDATE:  The Banner maintenance scheduled for Sunday, August 21, 2002 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, August 21, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Aug. 19, 6:00am

*** UPDATE *** Friday, Aug. 19, 7:00am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  08/19/22  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, August 19, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Aug. 19, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, July 22nd

WHAT: Netstor unavailable for routine maintenance.

WHEN: 05/20/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Upgrade on Sat., August 20

*** UPDATE *** August 20, 9:32 am - Sakai has been upgraded to version 21 and is now available for use.

WHAT:  Sakai Unavailable for Major Upgrade

WHEN:  08/20/22  Duration:  7:00am - 1:00pm (US Pacific Time)

Description:  Sakai at PLU will be upgraded from version 12 to version 21 on Saturday, August 20, 2022, 7:00am - 1:00pm (US Pacific). Sakai will be unavailable during this upgrade, so please plan accordingly.

While almost all content and tools will transition seamlessly with the upgrade, instructors should expect differences in Sakai’s user interface and anticipate new features. Instructors are encouraged to proactively explore Sakai 21 by using the Preview Course in Sakai 21 form to preview how some of their current course sites would look in Sakai 21. For more details see the article, How can I prepare for the Sakai upgrade?

Questions about the transition to Sakai 21? Contact the Sakai Support Team at sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Wed., July 20, 6:00am

*** UPDATE *** July 20, 6:09am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  07/20/22  Duration:  6:00am - 7:00am (US Pacific Time) 

Description:  On Wednesday, July 20, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Wed., July 20, 7:00am

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., July 22, 6:00am

*** UPDATE *** Friday, July 22, 6:28am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  07/22/22  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, July 22, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., July 22, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Thurs., June 30, 6:00am

*** UPDATE *** Friday, June 30, 6:42am - PLU Help Desk is back online. The planned maintenance is complete.

WHAT:  PLU Help Desk Maintenance

WHEN:  06/30/22  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Thursday, June 30, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Thurs., June 30, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance - Fri., July 8

WHAT:  Sakai Turnitin Service - Scheduled Maintenance

WHEN:  07/08/22  Duration:  4:00pm-12:00am (July 9)  

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Friday, July 8, 2022 from 4:00pm to 12:00am (Sat., July 9), US Pacific Time. For updates on this scheduled maintenance, please refer to Turnitin's status page.

Service(s) Impacted:  Sakai Turnitin Service

Netstor Unavailable for Maintenance - Friday, June 24th

WHAT: Netstor unavailable for routine maintenance.

WHEN: 05/20/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, June 5, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, June 5, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, June 5, 2022 has been completed.  All Banner services are once again available.  

All Banner Services will be unavailable Sunday, June 5, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., June 3, 6:00am

*** UPDATE *** June 3, 6:08am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/03/22  Duration:  6:00am - 6:30am (US Pacific Time) 

Description:  On Friday, June 3, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., June 3, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

*RESOLVED* Unplanned Campus Telephone Service Disruption beginning Thursday, May 25th - 10:30pm

WHAT: Unplanned Campus Telephone Service Disruption

WHEN: 05/25/2022  Duration: Beginning around 10:30pm ending approximately 8:15am

WHERE: Outbound calling from Campus telephones

Current Status: Resolved

Description: 

Around 8:15am this morning fiber repairs by the carrier brought PLU's services back online.  The carrier confirmed completion of the repairs for all customers a couple of hours later and PLU's services have been stable throughout the morning.  At this time no ongoing impact from this outage is anticipated.

*Original Post*

Around 10:30pm one of our primary telecommunications providers began experiencing some type of service failure which is affecting services to the PLU campus.  Telephone service out of campus is offline due to this outage.  Inbound calling to campus telephones continues to function using a backup service path.  Also, at this time, our Internet connection is being handled by a single ISP as our secondary service is offline.

I&TS has been in contact with our telecommunications carrier and they have technicians actively working to isolate and repair the issue, which is suspected to be a fiber-optic cable cut somewhere between Tacoma and Tukwila.  Updates to this status page will be provided when/if we get new information from the carrier.

Service(s) Impacted: Campus Telephone Services, Campus Network

Workarounds: Cell phones, Zoom, & other non-landline telephone based services

Estimated Time to Resolution or Next Update: Unknown, update provided as information is available.

Root Cause: Telecommunications carrier owned fiber cable damaged by impact from a projectile.

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, May 20th

WHAT: Netstor unavailable for routine maintenance.

WHEN: 05/20/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

Sakai and PLU Help Desk Unavailable for Maintenance - Fri., May 6, 6am

*** UPDATE *** May. 6, 6:58am PT - Sakai and PLU Help Desk are back online. The planned maintenance is complete.

WHAT:  Sakai and PLU Help Desk Unavailable for Maintenance

WHEN:  05/06/22   Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, May 6, system maintenance will be performed from 6:00am to 7:30am (US Pacific Time) on servers that host Sakai (sakai.plu.edu) and PLU Help Desk (helpdesk.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai and PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., May 6, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, May 1, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, May 1, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, May 1, 2022 has been completed.  Al Banner services are once again available.

All Banner Services will be unavailable Sunday, May 1, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Phone Connection Issues Reported for Verizon Customers

WHAT: Phone Connection Issues Reported for Verizon Customers

WHEN: 4/20/22 

Current Status: Closed

Description: Calls to Verizon phone numbers seem to currently be experiencing problems going through. PLU staff members are working to verify that there aren't additional phone connection issues.  We will provide additional information as it becomes available.

***UPDATE*** Verizon connection issues appear to be fully resolved and calls are now going through.

Service(s) Impacted: Campus Telephone System - outbound calls to Verizon customers

Root Cause: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, April 22nd

WHAT: Netstor unavailable for routine maintenance.

WHEN: 04/22/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Apr. 8, 6:00am

*** UPDATE *** Friday, Apr. 8, 6:57am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  04/08/22  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, April 8, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Apr. 8, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Sat., Mar. 19, 6:00am

*** UPDATE *** March 19, 6:08 AM  - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  03/19/22  Duration:  6:00am - 6:30am (US Pacific Time) 

Description:  On Saturday, March 19, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Mar. 19, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, March 18

WHAT: Netstor unavailable for routine maintenance.

WHEN: 03/18/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, March 6, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, March 6, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, March 6, 2022 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, March 6, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available. 

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, February 27, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, February 27, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE: The Banner maintenance scheduled for Sunday, February 27, 2022 has been completed.  All Banner services are once again available.  

All Banner Services will be unavailable Sunday, February 27, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available. 

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, February 25

WHAT: Netstor unavailable for routine maintenance.

WHEN: 02/25/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Feb. 18, 6:00am

*** UPDATE *** Feb. 18, 6:16am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/18/22   Duration:  6:00am - 6:30am (US Pacific Time) 

Description:  On Friday, February 18, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Feb. 18, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Internet Service Provider Outage - Thursday, February 17th 02:00AM - 06:00AM

WHAT: PLU Internet Service Provider Maintenance

WHEN: 2/17/2022  Duration: 2:00AM-6:00AM

WHERE: Internet service in and out of campus

Current Status: Scheduled

Description: One of PLU's Internet Service Providers will be performing maintenance on some of their equipment that supports one of our internet connections.  This work is scheduled between 2:00AM and 6:00AM on Thursday, February 17th.

PLU has multiple ISP connections and has designed our connectivity to utilize all links whenever possible.  During this maintenance, our Internet service will be switched to our secondary ISP for all traffic. However, during the transition periods users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Next Update:  Following completion of maintenance and confirmation from our ISP.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Feb. 4, 6:00am

*** UPDATE *** Feb. 4, 7:03am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/04/22   Duration:  6:00am - 7:30am (US Pacific Time) 

Description:  On Friday, February 4, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Feb. 4, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

***UPDATE*** Planned Campus Network and Remote eduroam Service Disruption - Monday, Jan. 31, 9:00pm

WHAT: Planned Campus Network and Remote eduroam Service Disruption

WHEN: 01/31/2022 Duration: 9:00pm to 1:00am

WHERE: Wired and wireless connections on campus and eduroam service off campus

Current Status: Open

***UPDATE***: Some users have indicated that they have experienced wireless connection issues when connecting after the maintenance was completed.  Disconnecting and reconnecting to the network has resolved the issue in most cases.  If you continue to have problems, please contact the Help Desk at 253-535-7525 and they will assist you with getting reconnected. 

Description: During this planned maintenance period, some wireless devices may briefly disconnect from the network for a short period of time. Devices that had not previously been registered may not be able to establish a connection until the maintenance window is over.  Disconnecting and reconnecting to eduroam may be necessary once the work has been completed to regain access. In addition, devices connected to eduroam at remote institutions may also experience a brief service disruption.

Service(s) Impacted: Campus Network, eduroam

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, January 28

WHAT: Netstor unavailable for routine maintenance.

WHEN: 01/28/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, January 9, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, January 9, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, January 9, 2022 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, January 9, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Jan. 7, 6:00am

*** UPDATE *** Friday, Jan. 7, 6:58am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  01/07/22  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, January 7, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Jan. 7, 7:30am

Check https://www.plu.edu/status/ for periodic updates.