WHEN: 05/25/2022 Duration: Beginning around 10:30pm ending approximately 8:15am
WHERE: Outbound calling from Campus telephones
Current Status: Resolved
Description:
Around 8:15am this morning fiber repairs by the carrier brought PLU's services back online. The carrier confirmed completion of the repairs for all customers a couple of hours later and PLU's services have been stable throughout the morning. At this time no ongoing impact from this outage is anticipated.
*Original Post*
Around 10:30pm one of our primary telecommunications providers began experiencing some type of service failure which is affecting services to the PLU campus. Telephone service out of campus is offline due to this outage. Inbound calling to campus telephones continues to function using a backup service path. Also, at this time, our Internet connection is being handled by a single ISP as our secondary service is offline.
I&TS has been in contact with our telecommunications carrier and they have technicians actively working to isolate and repair the issue, which is suspected to be a fiber-optic cable cut somewhere between Tacoma and Tukwila. Updates to this status page will be provided when/if we get new information from the carrier.
Service(s) Impacted: Campus Telephone Services, Campus Network
Workarounds: Cell phones, Zoom, & other non-landline telephone based services
Estimated Time to Resolution or Next Update: Unknown, update provided as information is available.
Root Cause: Telecommunications carrier owned fiber cable damaged by impact from a projectile.
Check https://www.plu.edu/status/ for periodic updates.
Service(s) Impacted: Campus Telephone Services, Campus Network
Workarounds: Cell phones, Zoom, & other non-landline telephone based services
Estimated Time to Resolution or Next Update: Unknown, update provided as information is available.
Root Cause: Telecommunications carrier owned fiber cable damaged by impact from a projectile.
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