WHAT: Internet Service Troubleshooting
WHEN: 04/10/2020
Duration: Beginning at 08:00 AM and ending by 05:00 PM
WHERE: Internet Service In & Out of Campus including VPN
Current Status: Complete
Description:
*Completion Update*
The initial troubleshooting work was completed around 9:00 AM Friday morning and appeared to be successful after significant testing. Unfortunately, around mid-afternoon I&TS began receiving reports of issues from some users having difficulty accessing campus services including the PLU web page and Sakai. After additional testing and support from our vendor, a second configuration error was identified that was resulting in connection problems for a subset of users trying to connect to campus. This additional issue was resolved and, after rigorous further testing, our Internet and VPN services appear to be stable and restored to full capability.
*Original Post*
In order to improve service, we are going to conduct some troubleshooting of the Internet connections in conjunction with our support vendors during the day on Friday. The work will likely cause at least intermittent disruption to Internet & VPN connections, but every effort to minimize the impact will be made. Recent information from our equipment vendor suggests we may have a path to resolution with minimal disruption, but we are reserving the entire maintenance window in order to allow for extensive and intrusive testing if necessary. We apologize for the disruption and very much appreciate everyone's understanding as we work to improve the overall reliability and capacity of our campus Internet service.
Service(s) Impacted: All Campus Network services including, but not limited to, Sakai, Banner, G Suite, Campus Calendar, Web Help Desk, ePass, Library online resources, & Xfinity on Campus TV
Next Update: Following completion of work.
Check https://www.plu.edu/status/ for periodic updates.
