ePass Single-Sign On System Maintenance - December 20 at 6:00 PM PST

WHAT: ePass Single Sign-On System Maintenance

WHEN: 12/20/2023 at 6:00 PM Duration: 30 minutes

Current Status: Closed

Update: System maintenance is complete. All services should be operational at this time.

Description: System maintenance will be performed on the ePass Single Sign-On service on Wednesday, December 20 at 6:00 PM, which will take an estimated 30 minutes to complete. During this time, ePass Single Sign-On will be disrupted intermittently, which will affect login to online services, such as Banner, Gmail, Sakai, Help Desk, etc. Users who are already logged into these services when maintenance begins should not experience service disruptions.

Service(s) Impacted: Sakai, Banner, Gmail, Google Workspace, WordPress, Help Desk, Campus Network, ePass, Library

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Dec. 22, 6:00am

*** UPDATE *** Fri., Dec. 22, 6:18am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  12/22/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, December 22, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Dec. 22, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Problems Accessing PLU Resources from off campus using Lightcurve/Rainier Connect

WHAT: Lightcurve ISP users reporting issues connecting to PLU resources

WHEN: 12/14/2023

Current Status: Resolved

Description: I&TS Has had multiple reports from off-campus users that are unable to log into PLU resources such as Sakai and Banner.  This appears to be localized to people connecting via the Lightcurve ISP (formerly Rainier Connect).  The issue has been reported to Lightcurve, but we encourage users to report this directly to them as well to make them aware of the scope of the issue.

***UPDATE 12/14/23 at 4:41pm***: The connection issue appears to now be resolved, but further testing will be done to confirm this over then next few days.

Service(s) Impacted: Sakai, Banner

Workarounds: Connecting from a phone hot-spot that is using cell data (data usage fees may apply)



Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Thurs., Dec. 7, 6:00am

*** UPDATE *** Friday, Dec. 7, 6:34am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  12/07/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Thursday, December 7, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Thurs., Dec. 7, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, December 3, 2023 from 5:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN:  Sunday, December 3, 2023 from 5:00AM-11:00AM

WHERE:  On and Off Campus

Current Status: Resolved

Description:  **UPDATE:  The Banner maintenance scheduled for Sunday, December 3, 2023 from 5:00AM-11:00AM has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, December 3, 2023 from 5:00AM-11:00AM for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted:  Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Dec. 1, 6:00am

*** UPDATE *** Fri., Dec. 1, 6:15am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  12/01/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, December 1, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Dec. 1, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Nov. 17, 6:00am

*** UPDATE ***   Nov 17,  7:20am PT - Sakai is back online. Planned maintenance is complete. 

WHAT:  Sakai Unavailable for Maintenance

WHEN:  11/17/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, November 17, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 17, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, October 29, 2023 from 5:00AM-11:00AM for scheduled maintenance

WHAT:  All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, October 29, 2023 from 5:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for October 29, 2023 from 5:00AM-11:00AM has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, October 29, 2023 from 5:00AM-11:00AM for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Oct. 20, 6:00am

*** UPDATE *** Friday, Oct. 20, 6:40am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  10/20/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, October 20, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Oct. 20, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Oct. 13, 6:00am

*** UPDATE *** Fri., Oct. 13, 6:12am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  10/13/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, October 13, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Oct. 13, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Oct. 13, 6:00am

*** UPDATE *** Friday, Oct. 13, 7:17am - PLU Help Desk is back online. The planned maintenance is complete.

WHAT:  PLU Help Desk Maintenance

WHEN:  10/13/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, October 13, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Oct. 13, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

***RESOLVED*** EBSCO Databases access issue

WHAT: EBSCO Databases access issue

WHEN: 10/04/2023

Current Status: Resolved

Description: EBSCO databases are showing error messages when trying to access an abstract or full-text. EBSCO is aware of the issue and working to fix it. We do not know how long it will be until it has been corrected.

*Update 10/5/23 at 8:30am - The issue with EBSCO database access has been resolved.  Please report any additional issues with this service to the Library Circulation desk.

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: Unknown.

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Saturday, September 30, 7:00AM - Sunday, October 1, 2023 5:00PM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Saturday, September 30, 7:00AM - Sunday, October 1, 2023 5:00PM

WHERE:  On and Off Campus

Current Status: Resolved

Description:  **UPDATE:  The Banner maintenance scheduled from Saturday, September 30, 7:00AM - Sunday, October 1, 2023 5:00PM has been completed.   All Banner services are once again available.

All Banner Services will be unavailable Saturday, September 30, 7:00AM - Sunday, October 1, 2023 5:00PM for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai and PLU Help Desk Unavailable for Maintenance - Wed., Sept. 13, 6am

*** UPDATE *** Wed., Sept. 13, 6:43am - Sakai and PLU Help Desk are back online. The planned maintenance is complete.

WHAT:  Sakai and PLU Help Desk Unavailable for Maintenance

WHEN:  09/13/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Wednesday, September 13, system maintenance will be performed from 6:00am to 7:30am (US Pacific Time) on systems upon which Sakai (sakai.plu.edu) and PLU Help Desk (helpdesk.plu.edu) rely. Consequently, both of these services will be unavailable during this interval. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai and PLU Help Desk

Estimated Time to Resolution or Next Update:  Wed., Sept. 13, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Sep. 1, 6:00am

*** UPDATE *** Sep. 1, 6:23am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/01/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, September 1, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Sep. 1, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, August 27, 2023 from 5:00am-12:00Noon for scheduled maintenance

WHAT:  All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN:  Sunday, August 27, 2023 from 5:00am-12:00Noon

WHERE:  On and Off Campus

Current Status:  Resolved

Description:  **UPDATE:  The Banner maintenance scheduled for Sunday, August 27, 2023 has been completed. All Banner services are once again available.

All Banner Services will be unavailable Sunday, August 27, 2023 from 5:00am-12:00Noon for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted:  Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds:  None

Check https://www.plu.edu/status/ for periodic updates.

*COMPLETE* Brief Emergency Telephone Service Outage -- Friday, August 17, 2023 05:15PM-05:45PM

WHAT: Emergency maintenance for campus telephone systems

WHEN: 08/17/2023 Duration: Approximately 5:15pm-5:45pm

WHERE: PLU Campus

Current Status: Open

Description: I&TS will be performing emergency maintenance on the campus telephone system (PBX) to resolve an configuration issue.  This will require the restart of the phone system at least once or twice which will disrupt services briefly each time.

Service(s) Impacted: Campus Telephone System

Workarounds: Cell phones, Video Conferencing, etc.

Estimated Time to Resolution or Next Update: Less than 30 minutes

Check https://www.plu.edu/status/ for periodic updates.

Sakai & Chili Web Services Unavailable for Maintenance, Tues., Aug. 22, 8:30am-1:30pm

*** UPDATE *** Tuesday, Aug. 22, 10:26am - Sakai & Chili web services are back online. The planned maintenance is complete.

WHAT:  Sakai & Chili Web Services Unavailable for Maintenance

WHEN:  08/22/23  Duration:  8:30am - 1:30pm (US Pacific Time)(if applicable)

Description:  On Tuesday, Aug. 22 Sakai (sakai.plu.edu) and Chili web services (chili.plu.edu) will be out of service for a five-hour maintenance period from 8:30am to 1:30pm (US Pacific Time). Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai & Chili Web Services

Estimated Time to Resolution or Next Update:  Tues., Aug 22, 1:30pm

Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance - Sat., Aug. 12

WHAT:  Sakai Turnitin Service - Scheduled Maintenance

WHEN:  08/12/23   Duration:  7:00am-3:00pm

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, August 12, 2023 from 7:00am to 3:00pm, US Pacific Time. For updates on this scheduled maintenance, please refer to Turnitin's status page.

Service(s) Impacted:  Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Web Service Unavailable for Upgrade - Wed., Aug. 9

*** UPDATE *** Wednesday, Aug. 9, 10:33am - PLU Help Desk is back online. The planned upgrade is complete. 

WHAT:  PLU Help Desk Web Service Unavailable for Upgrade

WHEN:  08/09/23  Duration:  8:30am - 3:00pm (US Pacific)

Description:  On Wednesday, August 9, 2023, Information and Technology Services (I&TS) will migrate the PLU Help Desk (helpdesk.plu.edu) to new servers and upgrade the web service. This transition will begin at 8:30am (US Pacific), at which point no online ticketing service will be available. During this time, you will still be able to submit help requests either by email at helpdesk@plu.edu or by calling the Help Desk directly at 253-535-7525. The web service upgrade is estimated to be completed by 3:00pm with the new service accessible online at the same URL: helpdesk.plu.edu. When the upgrade is complete, I&TS staff will post an update to this notice.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Aug. 4, 6:00am

*** UPDATE *** Aug. 4, 7:25am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  08/04/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, Aug. 4 Sakai (sakai.plu.edu) will be out of service from 6:000am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Aug 4, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED** Banner Service Outage

WHAT: Banner Service Outage

WHEN: 7/25/23 at 2:15PM

Current Status: Resolved

Description: We are investigating an unplanned outage of the Banner Student Information System. We will provide more information on the status when available.

***Update*** 7/25/23 at 3:30pm:  The issue with accessing Banner has been resolved. Please report any ongoing issues by calling the I&TS Help Desk at 253-535-7525 or by entering in a ticket at helpdesk.plu.edu. 

Service(s) Impacted: Banner Self-Service, Banner Administrative Pages


Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, July 23, 2023 from 5:00am-11:00am for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, July 23, 2023 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, July 23, 2023 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, July 23, 2023 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., July 7, 6:00am

*** UPDATE *** Friday, July 7, 6:45am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT: PLU Help Desk Maintenance

WHEN:  07/07/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, July 7, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., July 7, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

*Complete* Brief Urgent Internet Service Outage -- Monday, June 12, 2023 10:00PM-10:30PM

WHAT: Urgent, short-notice, maintenance may cause brief Internet service outage

WHEN: 6/12/2023 Duration: 10:00PM and lasting approximately 10-20 minutes.

WHERE: PLU Main Campus

Current Status: Completed

Description: I&TS will be performing emergency maintenance on our campus firewalls.  During this period a brief Internet service disruption may result in loss of Internet access from the campus network and loss of connectivity to campus from off-campus locations.

Service(s) Impacted: Sakai, Banner, Gmail, Google Workspace, Campus Calendar, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update: Upon completion of emergency maintenance.


Check https://www.plu.edu/status/ for periodic updates.

Duo Multi-Factor Authentication Prompt Update

WHAT: Duo Multi-Factor Authentication Login Screen Update

WHEN: Wednesday, June 14th, 2023

Description: After June 14th, 2023 the Duo prompt that users are presented with after logging into a PLU resource will be changing.  Users will be presented with a screen similar to one of the screenshots seen below after they have entered their username and password at the PLU Single Sign-on login page:

 

If you are seeing a screen that does not look like the screenshots above, please reach out to the PLU I&TS Help Desk at 253-535-7525 or helpdesk@plu.edu to confirm what you are seeing is a legitimate prompt from Duo.  This change may also affect your traditional process flow when signing in.  Please let us know if you run into any problems or have questions about the new process.

Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps, and other PLU resources that utilize the Single Sign-on login page.

**RESOLVED: All Banner Services Unavailable Sunday, June 4, 2023 from 5:00am-11:00am for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, June 4, 2023 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, June 4, 2023 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, June 4, 2023 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., June 2, 5:30am

*** Update *** June 2, 7:04am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/02/23  Duration:  5:30am - 7:30am (US Pacific Time)

Description:  On Friday, June 2 Sakai (sakai.plu.edu) will be out of service from 5:30am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., June 2, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

**Resolved**All Banner Services Temporarily Down

WHAT: All Banner Services Temporarily Down

WHEN: Saturday, May 13, 2023

Duration: Unknown at this time

WHERE: On and Off Campus

Current Status: Closed

Description:  All Banner services are available once again.  We will continue to research the root cause of the issue and provide any updates as needed.

Original Message:  All Banner services (Administrative Pages, Banner Self-Service) are currently offline. We are working to investigate the issue and restore services as quickly as possible. 

Service(s) Impacted: Banner, Banner Self-Service

Workarounds: None

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, May 14, 2023 from 5:00am-12Noon for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, May 14, 2023 from 5:00am-12Noon

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:   The Banner maintenance scheduled for Sunday, May 14, 2023 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, May 14, 2023 from 5:00am-12Noon for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Apr. 21, 6:00am

*** UPDATE *** Friday, Apr. 21, 6:24am - PLU Help Desk is back online. The planned maintenance is complete.

WHAT:  PLU Help Desk Maintenance

WHEN:  04/21/23  Duration:  6:00am - 7:00am (US Pacific Time)

Description:  On Friday, April 21, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:00am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Apr. 21, 7:00am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Apr. 21, 6:00am

*** UPDATE *** Friday, Apr. 21, 6:26am - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  04/21/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, April 21, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Apr. 21, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, April 23, 2023 from 5:00am-11:00am for scheduled maintenance

WHAT:  All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, April 23, 2023 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, April 23, 2023 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, April 23, 2023 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Apr. 14, 6:00am

*** UPDATE *** Friday, Apr. 14, 6:37am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  04/14/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, April 14, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Apr. 14, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

ePass Single Sign-On System Maintenance - 4/6/2023 at 5:30 PM

WHAT: ePass Single Sign-On System Maintenance

WHEN: 04/06/2023 at 5:30 PM Duration: 30 minutes

Current Status: Closed

Update: Maintenance is complete. Single Sign-On service should be restored to normal operation at this point.

Description: System maintenance will be performed on the ePass Single Sign-On service on Thursday, April 6 at 5:30 PM, which will take an estimated 30 minutes to complete. During this time, ePass Single Sign-On will be disrupted intermittently, which will affect login to online services, such as Banner, Gmail, Sakai, Help Desk, etc. Users who are already logged into these services when maintenance begins should not experience service disruptions.

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Cascade, Campus Calendar, Web Help Desk, MyLuteLife, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update: 30 minutes

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Mar. 31, 6:00am

*** UPDATE *** Mar. 31, 6:13am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  03/31/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, March 31, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Mar. 31, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Planned Network Maintenance - Wednesday, March 29, 2023 9:00 PM - 11:59 PM

WHAT: PLU Campus Network Maintenance

WHEN: 03/29/2023 Duration: 9:00 PM - 11:59 PM

WHERE: PLU Campus

Current Status: Open

Description: On Wednesday evening, March 29, 2023, Information & Technology Services will be performing routine maintenance on several network components.  This work includes updates to our firewalls, wireless network equipment, and network management controls systems.  Most of the work should not cause disruptions to user access either on/off-campus, but there may be brief periods of connection loss when automatic failover between devices occurs.

Service(s) Impacted: Campus Network, Campus Internet Service

Next Update: Following completion of work or as conditions warrant.

Check https://www.plu.edu/status/ for periodic updates.

Internet Service Provider Planned Outage - Thursday, March 23rd 12:00AM - 06:00AM

WHAT: PLU Internet Service Provider Maintenance

WHEN: 3/23/2023  Duration: 12:00AM-6:00AM

WHERE: Internet service in and out of campus

Current Status: *Complete*

Description: One of PLU's Internet Service Providers will be performing maintenance on some of their equipment that supports one of our internet connections.  This work is scheduled between 12:00AM (midnight) and 6:00AM on the morning of Thursday, March 23rd.

PLU has multiple ISP connections and has designed our connectivity to utilize all links whenever possible.  During this maintenance, our Internet service will be switched to our secondary ISP for all traffic. However, during the transition periods users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle our Internet service needs.

Next Update:  Following completion of maintenance and confirmation from our ISP.

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, February 26, 2023 from 5:00am-11:00am for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, February 26, 2023 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, February 26, 2023 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, February 26, 2023 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Feb. 24, 6:00am

*** UPDATE *** Feb. 24, 7:08am PT - Sakai and PLU Help Desk are back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/24/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, February 24, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Feb. 24, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services will be offline today Monday, February 13, 2023 from ~12 Noon - 1:00PM for maintenance

WHAT: All Banner Services to be offline today Monday, February 13, 2023 from ~12 Noon - 1PM for maintenance

WHEN: 02/13/2023  Duration: ~12:00 Noon - 1:00PM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance has been completed.  All Banner services are once again available.  

All Banner Services will be unavailable today from Monday, February 13, 2023 from ~12 Noon - 1PM maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted:  Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Feb. 17, 6:00am

*** UPDATE *** Feb. 17, 6:10am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/17/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, February 17, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Feb. 17, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Feb. 10, 6:00am

*** UPDATE *** Feb. 10, 6:12am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/10/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, February 10, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Feb. 10, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Network Maintenance during evening hours Tuesday (1/31) through Friday (2/3)

WHAT: PLU Campus Network Maintenance

WHEN: 01/31/2023 Duration: Evening hours beginning around 8:00PM each night

WHERE: PLU Campus

Current Status: Open

Description: I&TS is completing a series of network maintenance work as part of the final stage of an over two-year project to migrate to a new network architecture and access control system.  The changes the next few nights should generally not be widely noticeable, but may result in device across campus getting new IP address assignments between 8pm and the following early morning hours.

Impact to users: There may be brief disruptions to network access as each building transitions to the new configuration.  If you experience connectivity issues that are not resolved in 10-20 minutes it is likely a reboot of the device should resolve the issue.  Similarly, if you arrive to work following changes the night before, a reboot of the device before contacting the Help Desk is recommended.

The anticipated progression for work follows:

• Tuesday Night starting 8pm 1/31/23:  Blomquist House, USA House, Carol Sheffels Quigg Greenhouse, Hong Hall, Trinity House, 518 House (former CCES), Columbia Center, Facilities Management. Graduate Programs & Continuing Education, Health Services Center, Music House, Karen Hille Phillips Center, Keck Observatory, MarCom Customer Service, Martin J. Neeb Center, Nesvig Alumni Center, Swimming Pool, Wang Center
  
  
• Wednesday Night starting 8pm 2/1/23:  Harstad Hall, Hinderlie Hall, Ingram Hall, Kreidler Hall, Memorial Gym & Names Fitness Center, Olson Auditorium, Ordal Hall, Pflueger Hall, South Hall, Stuen Hall, Tingelstad Hall, portions of the campus-wide wireless networks
  
  
• Thursday Night starting 8pm 2/2/23:  Anderson University Center, Garfield Commons / 208 Garfield, Garfield Station, Hauge Administration Building, Mary Baker Russell Music Center, Morken Center for Learning & Technology, Mortvedt Library, Ramstad Hall, Rieke Science Center, Xavier Hall, portions of the campus-wide wireless networks
  
  
• Friday Night:  No planned activity, but any necessary followup/cleanup work may occur.

Service(s) Impacted: Campus Network

Next Update: Following completion of all work, or as needed.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Feb. 3, 6:00am

*** UPDATE *** Feb. 3, 6:12am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/03/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, February 3, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Feb. 3, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

ePass Single Sign-On System Maintenance - 2/2/2023 at 6:00 AM

WHAT: ePass Single Sign-On System Maintenance

WHEN: 02/02/2023 Duration: 30 minutes

Current Status: Open

Update 7:50am: Issues were encountered during system maintenance, which resulted in a longer service outage than planned, but at this point, ePass Single Sign-On service is restored. Thank you for your patience.

Description: System maintenance will be performed on the ePass Single Sign-On service on Thursday, February 2 at 6:00 AM, which will take an estimated 30 minutes to complete. During this time, ePass Single Sign-On will be disrupted intermittently, which will affect login to online services, such as Banner, Gmail, Sakai, Help Desk, etc. Users who are already logged into these services when maintenance begins should not experience service disruptions.

Service(s) Impacted: ePass (please note downstream service impacts described above)

Estimated Time to Resolution or Next Update: 2/2/2023 at 6:30 AM

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, January 22, 2023 from 5:00am-11:00am for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, January 22, 2023 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, January 22, 2023 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, January 22, 2023 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Jan. 20, 6:00am

*** UPDATE *** Jan. 20, 6:10am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  01/20/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, January 20, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Jan. 20, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Monday, January 16th

WHAT: Netstor unavailable for routine maintenance.

WHEN: 01/16/23 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Monday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, January 15, 2023 from 5:00am-11:00am for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, January 15, 2023 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, January 15, 2023 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, January 15, 2023 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Jan. 13, 6:00am

*** UPDATE *** Jan. 13, 6:11am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  01/13/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, January 13, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Jan. 13, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance - Sat., Jan. 14

WHAT:  Sakai Turnitin Service - Scheduled Maintenance

WHEN:  01/14/23  Duration:  9:00am-5:00pm

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, January 14, 2023 from 9:00am to 5:00pm, US Pacific Time. For updates on this scheduled maintenance, please refer to Turnitin's status page.

Service(s) Impacted:  Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Jan. 6, 6:00am

*** UPDATE *** Friday, Jan. 6, 6:40am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  01/06/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, January 6, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Jan. 6, 7:30am

Check https://www.plu.edu/status/ for periodic updates.