Sakai, Web Help Desk, and DSpace Unavailable for Maintenance - Fri., Aug. 28, 6am

*** UPDATE *** August 28, 7:36am PT - Sakai, Web Help Desk, and DSpace are back online.

*** UPDATE *** August 28, 6:00am PT - Sakai, Web Help Desk, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore Sakai and PLU Search & Directory by 7:30am (if not before).

WHAT:  Sakai, Web Help Desk, and DSpace Unavailable for Maintenance  

WHEN:  08/28/20  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, August 28, 2020, system maintenance will be performed from 6:00am to 7:30am (US Pacific Time) on servers that host Sakai (sakai.plu.edu), Web Help Desk (helpdesk.plu.edu), and DSpace (dspace.plu.edu). Consequently, these web services will be disrupted during this interval. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, Web Help Desk, and DSpace

Estimated Time to Resolution or Next Update:  Fri., Aug. 28, 2020, 6:00am 

Check https://www.plu.edu/status/ for periodic updates.

Sakai, Web Help Desk & DSpace Unavailable for Maintenance - Fri., Sept. 20, 6am

*** UPDATE *** September 20, 6:20am PT - Sakai, Web Help Desk, and DSpace are now all back online.

*** UPDATE *** September 20, 6:09am PT - Sakai is now back online. Planned maintenance for Web Help Desk and DSpace continues.

*** UPDATE *** September 20, 6:00am PT - Sakai, Web Help Desk, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore Sakai by 6:30am and the other services by 7:00am (if not before).

WHAT:  Sakai, Web Help Desk & DSpace Unavailable for Maintenance

WHEN:  09/20/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, September 20, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu), Web Help Desk (helpdesk.plu.edu), and DSpace (dspace.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, Web Help Desk, and DSpace

Estimated Time to Resolution or Next Update:  Fri., Sept. 20, 2019, 7:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Web Help Desk, DSpace and Search & Directory Unavailable for Maintenance - Fri., June 14, 6am

*** UPDATE *** June 14, 6:23am PT - Web Help Desk, DSpace, and PLU Search & Directory are now back online. The planned maintenance is complete.

*** UPDATE *** June 14, 6:00am PT - Web Help Desk, DSpace, and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Web Help Desk, DSpace, and PLU Search & Directory Unavailable for Maintenance

WHEN:  06/14/19   Duration:  6:00am - 7:00am PT

Description:  On Friday, June 14, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Web Help Desk (helpdesk.plu.edu), DSpace (dspace.plu.edu), and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Web Help Desk, DSpace, and PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., June 14, 2019, 7:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Sakai, Sakai Demo & DSpace Unavailable for Maintenance - Fri., Mar. 15, 6am

*** UPDATE *** March 15, 9:28am PT - Sakai is back online. I&TS support staff is conducting an investigation into root cause for this service disruption.

*** UPDATE *** March 15, 7:55am PT - Sakai is still offline due to an unexpected system disruption. I&TS support staff are working to restore Sakai as soon as possible.

*** UPDATE *** March 15, 6:58am PT - Sakai Demo and DSpace are now back online. However, an unexpected system disruption occurred during maintenance whereby Sakai still remains offline. I&TS support staff are working to restore Sakai as soon as possible.

*** UPDATE *** March 15, 6:00am PT - Sakai, Sakai Demo, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Sakai, Sakai Demo & DSpace Unavailable for Maintenance

WHEN:  03/15/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, March 15, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu), Sakai Demo (sakai-demo.plu.edu), and DSpace (dspace.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, Sakai Demo, DSpace

Estimated Time to Resolution or Next Update:  Fri., Mar. 15, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

DSpace Planned Maintenance - Fri., Dec. 21, 2:30-3:30pm

*** UPDATE *** December 21, 3:18pm PT - The planned maintenance for DSpace is complete.

WHAT:  DSpace Planned Maintenance

WHEN:  12/21/18  Duration: 2:30pm - 3:30pm PT

Description:  On Friday, December 21, 2018 between 2:30pm to 3:30pm (US Pacific), DSpace (dspace.plu.edu) will be unavailable for planned maintenance. An update to this notice will be posted once the maintenance is complete. If you have questions, please email dspace@plu.edu.

Service(s) Impacted:  DSpace

Estimated Time to Resolution or Next Update:  Fri., Dec. 21, 3:30pm

Check https://www.plu.edu/status/ for periodic updates.

Sakai, Search & DSpace Unavailable for Maintenance - Fri., Nov. 30, 6am

*** UPDATE *** November 30, 7:11am PT - Sakai, PLU Search & Directory, and DSpace are now back online. The planned maintenance is complete.

*** UPDATE *** November 30, 6:00am PT - Sakai, PLU Search & Directory, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Sakai, Search & DSpace Unavailable for Maintenance

WHEN:  11/30/18  Duration:  6:00am - 7:00am PT

Description:  On Friday, November 30, 2018, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu), PLU Search & Directory (search.plu.edu), and DSpace (dspace.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, PLU Search & Directory, DSpace

Estimated Time to Resolution or Next Update:  Fri., Nov. 30, 2018, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Sakai, Search & DSpace Unavailable for Maintenance - Fri., Feb. 2, 6am PT

*** UPDATE *** February 2, 7.19am PT - DSpace is now back online. The planned maintenance is complete.

*** UPDATE *** February 2, 7.14am PT - Sakai and PLU Search & Directory have been back online since 7:00am. However, DSpace is still offline, and I&TS staff are working to restore this service as soon as possible.

*** UPDATE *** February 2, 6:00am PT - Sakai, PLU Search & Directory, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Sakai, Search & DSpace Unavailable for Maintenance

WHEN:  02/02/18  Duration: 6:00am - 7:00am PT

Description: On Friday, February 2, 2018, system maintenance will be performed from 6:00am to 7:00am PT on servers that host Sakai (sakai.plu.edu), PLU Search & Directory (search.plu.edu), and DSpace (dspace.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, PLU Search & Directory, DSpace

Estimated Time to Resolution or Next Update:  Fri., Feb. 2, 2018, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

DSpace Upgrade: Mon., Jan. 22 - Wed., Jan. 24

*** UPDATE *** January 24, 12:38pm PT - The login issues with DSpace have been resolved, and DSpace 6.2 is online, ready for use at dspace.plu.edu .

*** UPDATE *** January 24, 11:58am PT - The DSpace upgrade to version 6.2 has been successful; however, issues pertaining to login system for DSpace have arisen which I&TS staff are currently investigating, hopefully to be resolved shortly. Another update will be posted by 1:00pm.

*** UPDATE *** January 22, 9:30am PT - DSpace has been restored while the upgrade process continues. This service should be upgraded by Wednesday, January 24 at 11am.

*** UPDATE *** January 22, 9:00am PT - DSpace is currently offline to begin the planned upgrade.  This service should be restored by 9:30am (if not before).

WHAT:  DSpace Upgrade

Description:  On Monday, January 22, 2018 at 9:00am, the DSpace repository system (dspace.plu.edu) will be unavailable for approximately 10 to 20 minutes in order to initiate an upgrade to DSpace from version 1.8 to 6.2. After this brief period, DSpace will be restored so that users can continue to search and browse DSpace content as the upgrade process continues. By Wednesday, January 24 at 11am, the upgrade for DSpace to version 6.2 should be complete. If you have questions, please email dspace@plu.edu.

Service(s) Impacted:  DSpace

Estimated Time to Resolution or Next Update:  Wed., Jan. 24 at 1pm

Check https://www.plu.edu/status/ for periodic updates.

DSpace Planned Maintenance - Fri., June 23, 9am-2pm

*** UPDATE *** June 23, 1:50PM PT - The planned maintenance for DSpace is complete.

WHAT:  DSpace Planned Maintenance

WHEN:  06/23/17  Duration:  9:00am - 2:00pm PT

Description:  On Friday, June 23, 2017 between 9:00am to 2:00pm (US Pacific), DSpace (dspace.plu.edu) will be unavailable for planned maintenance. An update to this notice will be posted once the maintenance is complete. If you have questions, please email dspace@plu.edu.

Service(s) Impacted:  DSpace

Estimated Time to Resolution or Next Update:  Fri., June 23, 2:00pm

Check http://www.plu.edu/status/ for periodic updates.

Sakai, Other Online Services Unavailable for Maintenance Friday, January 17th 6-8am

**UPDATE 7:50 AM** The system maintenance has been completed, and all disrupted services have been restored.

WHAT: Sakai, Other Online Services Unavailable for Maintenance

WHEN: 01/17/2016 6:00 AM Duration: 2 hours

Current Status: Open
Description: Some Web applications will be out of service during a scheduled maintenance period on Friday, January 17th, 2014, from 6:00AM  to 8:00AM. During this time updates will be made to the storage area network to which they are connected. Please plan accordingly.

Service(s) Impacted: Sakai, Online Search & Directory, Web Help Desk, Form Assembly, DSpace


Check http://www.plu.edu/status/ for periodic updates.

***RESOLVED*** Log in issues for Sakai, DSpace, EZproxy, and more 8/9/13

WHAT: At approximately 10 am today, the Help Desk identified log on issues across multiple services.

WHEN: 08/09/2013 Duration: Unknown

Current Status: Closed

Description:  Update 10:39 am:  The issue was identified as a problem with one of our servers which handled authentication for these services.  Our Systems team identified the problematic server and were able to bring it back to working order.  All services should be restored to normal working order; some users may need to close and reopen their browsers before they are able to log in again.

Original post:  At 10 am this morning, the Help Desk became aware of an issue with logging into multiple services on campus.  Potentially impacted services include (but are not limited to):

Web Help Desk
DSpace
Cascade
EZproxy
Chili hosted forms

We are currently investigating the cause of the disruption and will post an update as soon as one is available.  If you experience issues with logging into another service not listed, please contact the Help Desk at 253-535-7525 and notify our technicians of the issue.

We thank you for your patience as we proceed with diagnosing.

Service(s) Impacted: Sakai, Cascade, Library EZ Proxy (off campus journal access), Web Help Desk

Workarounds:  Issue resolved -- if you are still unable to log in, please close all browser windows and restart your browser.  If the issue persists, please contact the Help Desk for assistance at 253-535-7525.

Root Cause / Continuous Improvement: We believe the root cause was related to a temperature induced network issue which occurred earlier in the morning.  We will continue to monitor the server in question, but the problem should be resolved.



Check http://www.plu.edu/status/ for periodic updates.

***Resolved*** DSpace Out of Service Friday June 7 for Maintenance

*** UPDATE *** June 7, 12:15PM - DSpace maintenance has been completed and the fix for thumbnail generation has been applied. 

*** UPDATE *** June 7, 8:30AM - DSpace is currently offline for planned maintenance. 

WHAT: DSpace System

WHEN: 06/07/13  Duration: Up to 8 hours

Current Status: In progress

Description: DSpace, the PLU digital repository, will be out of service for maintenance on Friday June 7 beginning at 8am to fix issues related to thumbnail image generation. Please plan accordingly.

Service(s) Impacted: DSpace

Check http://www.plu.edu/status/ for periodic updates.