WHEN: 08/28/2020 Duration: Beginning approx. 1:00 PM
WHERE: Hauge, Xavier, & Morken
Current Status: Resolved
Description: A faulty firmware upgrade process from our network vendor caused the newly deployed network equipment in 3 building (Hauge, Xavier, & Morken) to go offline around 1:00PM this afternoon. After reaching the vendor's tech support and identifying the problem and resolution I&TS began the process of restoring service around 2:45PM. Unfortunately the restoration process requires manual configuration changes on each wireless access point in the new network which slows the resolution process, but full restoration is anticipated before 5:00 PM.
Service(s) Impacted: Campus Wireless Network
Workarounds: Wired (ethernet) network is functioning
Estimated Time to Resolution or Next Update: Full resolution anticipated by 5:00 PM. Resolution will be completed first for Hauge, then Xavier, then Morken.
Root Cause / Continuous Improvement: Faulty firmware upgrade process from network vendor.