“Forbidden” error when accessing EBSCO articles from library catalog (Primo VE)

WHAT: “Forbidden” error when accessing EBSCO articles from library catalog (Primo VE)

WHEN: 06/30/21  

Current Status: Open

Description: When attempting to access articles on the EBSCO platform from the library catalog, an error consisting of the word "Forbidden" is displayed instead.

Service(s) Impacted: Library

Workarounds: 

• If there is a link to the article that is not through EBSCO, try that link instead.
• Connect to EBSCO directly and search for your article there.

Root Cause / Continuous Improvement: Primo VE does not have the correct OpenURL protocol and needs to be updated with the vendor.



Check https://www.plu.edu/status/ for periodic updates.