Monday, November 12, 2018

Web Help Desk Unavailable for Maintenance - Fri., Nov. 16, 6am

*** UPDATE *** Nov. 16, 2018 - 8:32am - The outbound email issue is now resolved, and Web Help Desk is fully restored.

*** UPDATE *** Nov. 16, 2018 - 7:45am - Web Help Desk (helpdesk.plu.edu) is currently only partially restored. Currently, outbound emails from Web Help Desk are not being sent. When attempting to send ticket updates and other email notifications, users will see the error message, "Could not create transport for E-Mail messages: Connection refused". I&TS Support is investigating and working to restore this service as soon as possible.

WHAT:  Web Help Desk Unavailable for Maintenance

WHEN:  11/16/18  Duration:  6:00am-8:00am PT

Description:  On Friday, November 16, Web Help Desk (helpdesk.plu.edu) will be out of service from 6:00am to 8:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns, please email helpdesk@plu.edu.

Service(s) Impacted:  Web Help Desk

Estimated Time to Resolution or Next Update:  Fri., Nov. 16, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

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