**Recurring** - Problems with ePass Login - Friday, March 13th beginning 2:15pm

WHAT: Problems with ePass Login

WHEN: 03/13/2026 beginning 2:15pm

Current Status: Open

Description:

**3:45pm Sunday, March 15th**

I&TS believes we've restored stability to the ePass SSO system and should remain stable going forward.  We'll continue monitoring services to ensure no additional issues arise.

**3:15pm Sunday, March 15th**

We are once again experiencing a problem with the ePass SSO system that is causing login issues for various PLU services that require login via single-sign-on.  I&TS is actively troubleshooting the issue and will provide updates as information becomes available.

*4:45pm Update - Resolved*

We believe all of the issues related to the ePass SSO issues have been resolved and should remain stable going forward.  We'll continue monitoring services to ensure no additional issues arise.

*4:15pm Update*

The primary issue with ePass SSO seems to be resolved, but the I&TS team is still troubleshooting some underlying issues.  Most user-accessible services should be functioning, but some internal tools and processes are still offline.  We'll update status as more information is available.

*Original Post*

A problem with ePass single-sign-in login was discovered that blocks people from logging into to any single-sign-on resource using their ePass credentials.  We are actively working a resolution to the problem and will post an update regarding the status as soon as possible.

Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps

Workarounds: None

Estimated Time to Resolution or Next Update: As new information is available

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.