Monday, March 23, 2026

Problems with ePass Login

WHAT: Problems with ePass Login

WHEN: 3/23/26 3:00pm

Current Status: Resolved

Description:

**6:31pm Monday, March 23rd**
All systems appear to be working normally again.  We will continue to investigate and monitor for additional issues.  Please report any ongoing issues by putting in a ticket at helpdesk.plu.edu.

**6:25pm Monday, March 23rd**
Some logon services have come back online and are now accessible. I&TS is continuing to test systems to identify any remaining issues.

**4:25pm Monday, March 23rd**
I&TS has identified an issue with ePass logins and are actively working to restore services. Those logged in prior to the start of the issue will continue to work; however, any new attempts to log in are currently not working. The current disruption extends to PLU's internal directory service upon which other services like Sakai depend. The Sakai support team is noting that unexpected issues within Sakai may result until the PLU internal directory service is restored, at which time an update here will be posted.

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, ePass, Sakai

Workarounds: None

Estimated Time to Resolution or Next Update: As new information is available

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.



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