Service Disruption Due to Power Outage on Lower Campus: Sat., Sep. 12, 1:30pm

***Update *** 9/12, 4:39pm - Service to Sakai and the Help Desk ticketing system at helpdesk.plu.edu are now up and running.  We will continue to investigate other services to see if anything else needs to be restored.  Please report any additional issues by putting in a ticket at helpdesk.plu.edu.

***Update *** 9/12, 4:05pm - Weblogin access was restored and some previously affected services such as PLU mail are now accessible.  Staff is still working on bringing some services back online.

WHAT: IT Service Disruption Due to Power Outage on Lower Campus

WHEN: 09/12/26, 1:30pm

WHERE: PLU Lower Campus

Current Status: Resolved

Description: A power outage affecting lower campus has caused a number of IT services to go offline.  I&TS staff are collecting additional information and will provide additional updates when available.

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Help Desk, ePass

Workarounds: none

Root Cause / Continuous Improvement: To be determined.


Check https://www.plu.edu/status/ for periodic updates.

Problems with ePass Login - 3/23

WHAT: Problems with ePass Login

WHEN: 3/23/26 3:00pm

Current Status: Resolved

Description:

**6:31pm Monday, March 23rd**

All systems appear to be working normally again.  We will continue to investigate and monitor for additional issues.  Please report any ongoing issues by putting in a ticket at helpdesk.plu.edu.

**6:25pm Monday, March 23rd**

Some logon services have come back online and are now accessible. I&TS is continuing to test systems to identify any remaining issues.

**4:25pm Monday, March 23rd**
I&TS has identified an issue with ePass logins and are actively working to restore services. Those logged in prior to the start of the issue will continue to work; however, any new attempts to log in are currently not working. The current disruption extends to PLU's internal directory service upon which other services like Sakai depend. The Sakai support team is noting that unexpected issues within Sakai may result until the PLU internal directory service is restored, at which time an update here will be posted.

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, ePass, Sakai

Workarounds: None

Estimated Time to Resolution or Next Update: As new information is available

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.

Problems with ePass Login

WHAT: Problems with ePass Login

WHEN: 10/16/25 7:15am

Current Status: Resolved

***Update*** 7:35 am: The issue has been fixed and ePass login functionality has been restored.  We are continuing to investigate the cause of the issue.

Description: A problem with ePass login was discovered that blocks people from logging into to any single-sign-on resource using their ePass credentials.  We are actively working a resolution to the problem and will post an update regarding the status as soon as possible.

Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps

Workarounds: None

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

PLU Zoom Enterprise Licensing

In July of 2025, PLU will be discontinuing its Zoom enterprise licensing and will be transitioning to Google Meet as our primary videoconferencing solution. While significant price increases were a major factor in this decision, it also was an opportunity to reevaluate Meet as an alternative solution, which was already included in our existing Google Workspace for Education agreement. Our department has reviewed Google Meet and we are confident that Google’s improvements in this product over the last several years have made Google Meet into a videoconferencing platform that will address the needs of the university. We understand that moving away from Zoom will take some adjustment for everyone and the PLU User Services staff will do our best to provide guidance and assist where needed to make this transition as smooth as possible. Handouts and documents to assist with learning the features of Google Meet are available in the PLU KnowledgeBase and additional questions related to the transition can be sent to helpdesk@plu.edu.

Zoom licensing will officially expire for PLU on July 11th and all accounts will revert back to basic, unlicensed accounts, with significant time and feature restrictions. Zoom integration with Sakai will be removed prior to the start of summer classes to avoid any disruptions partway through an active course. If you would like to use Google Meet within your Sakai course, guidance is provided in the PLU KnowledgeBase.

If you have questions or concerns related to this transition, please send them to helpdesk@plu.edu or enter a request into our ticketing system at helpdesk.plu.edu.

** RESOLVED All Banner Services Unavailable Sunday, May 19, 2024 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, May 19, 2024 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Complete

Description: ** UPDATE: All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None