Wednesday, August 28, 2013

***Resolved*** ePass log in issues 8/28/13

WHAT: Users reported issues with logging in after a change in the ePass log in page

WHEN: 8/28/13

Current Status: Closed

RESOLVED:  We have resolved the log in issues with the ePass visual update.  Users may need to clear their browser cache before they are able to successfully log in.


On most browsers (Firefox, Chrome, Internet Explorer), press CTRL+Shift+Delete.  Clear the cache and cookies, then please log out of your computer and log back in.  At this point, you should be able to log in successfully.


Safari:  Close the browser and log out of your computer, then log back in.
Firefox:  Press Command+Shift+Del
Chrome:  Go to the Chrome menu and select Clear Recent History

We apologize sincerely for the disruption of service and will continue to monitor the log in for stability and for other issues which may occur.  Please

If there are any issues with logging in, please call the Help Desk at 253-535-7525.

Update 8:55 am:  We are investigating the source of the error "This account cannot be accessed because your credentials were not verified."  We will post an update as soon as we have more information.

Original Message: After the implementation of the new ePass log in page, an problem arose which prevented users from successfully logging in and accessing their email and other PLU services.  We have identified the issue and are in the process of deploying a fix.

Should the issue persist after our fix, we will be rolling the ePass log in page back to the previous iteration.  This will take place at 9 am if the issue is not resolved.

We thank you for your patience and understanding as we troubleshoot this issue.

Over the course of the next 30 minutes (as of 8:30 am), we will roll out the fix and check the functionality of the new log in page.  If we find that it is inoperable, by 9 am we will revert to the old log in page.

We will be tracking this issue via Twitter @PLUHelpDesk and via this status page.

Service(s) Impacted: Gmail, ePass

Estimated Time to Resolution or Next Update: 9 am

Check for periodic updates.

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