Friday, June 7, 2013

***RESOLVED*** ePass Tools Not Loading Correctly

WHAT: The ePass toolset is currently not loading correctly, resulting in either blank pages or extremely slow loading pages.

WHEN: 06/7/2013

Current Status: Resolved

Description:  UPDATE 6/12/2013:  The ePass toolkit is up and running again.  Issues of slowness will continue to be researched/addressed, but users should be able to change passwords and create ePass accounts as expected.

UPDATE 6/10/2013:  We have identified an issue with the password change system which is preventing password changes from applying correctly.  We are working on a solution, though we do not have an estimated time to completion as of yet.  We will continue to update this System Notice as we progress with repairs.

UPDATE 6/7/2013 11:47 am:  We have performed some behind the scenes maintenance in an attempt to improve the speed of the tools.  While the performance has improved, we will be monitoring the toolset throughout the day to ensure that the toolset remains stable.  If there are any issues with the toolset, please report them to the Help Desk immediately at 253-535-7525 or via email at

Original Message: At approximately 11 am this morning, the Help Desk received reports of the ePass tools running very slowly and/or not loading for some users.  Our Systems team is currently investigating the root cause of the slowness and is working to bring the tools back up to working order.  At this time, we do not have a work around for the tools.

All facets of ePass are impacted; these services include:
  • Password Resets
  • Account Creation
  • Password Changes
  • Nickname Updates/Creation
We will be diagnosing the issue as the day progresses.  We will update with information as more becomes available.

Service(s) Impacted: ePass

Check for periodic updates.

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