Thursday, January 31, 2013

***Resolved*** Sakai Login and Directory Problems

WHAT: ***Resolved*** Sakai Login and Directory Problems

WHEN: 01/31/2013

Current Status: Resolved

Description:  UPDATE:  As of 4:11 pm, service has been restored for the Sakai log in and the other listed issues.  Users experiencing further issues should contact the Help Desk at 253-535-7525.

Original issue:  As of 1:45 PM, some Web Services have been rendered inaccessible by an unresponsive server on campus.  I&TS Staff are currently diagnosing the issue and working towards a resolution.  Logins for Sakai will be unavailable during this process.

Service(s) Impacted:  Sakai Login, some directory listings, PLU Vehicle Registration and Drivers Certification Test

Check for periodic updates.

Wednesday, January 30, 2013

***Resolved*** Banner & Sakai Affected By Power Issue 1/30

WHAT: Banner & Sakai services interrupted by power issues

UPDATE: 01/31/2013  8:05am
WHEN: 01/30/2013 5:19pm

Current Status: Resolved


**UPDATE 01/31/2013  8:05am** Sakai file uploads have been restored.

**UPDATE 01/31/2013  6:10am** Sakai is available, but there are verified reports of issues with uploading files. Sakai is unable to access network storage where the files are uploaded and stored. The issue is being investigated.

**UPDATE 01/30/2013  10:45pm**  As of 9:57pm it appears all services have been restored.  Further investigation & testing will be conducted tomorrow in order to identify root causes and options for future mitigation.

The PLU Library Data Center experienced a power issue that caused a couple of core computer services to go offline.  We have already restored the login system that caused Sakai and a handful of other services to become unavailable.  Unfortunately, Banner is still offline and we are still working to identify the root cause of that issue.

Service(s) Impacted: Sakai and Banner

Check for periodic updates.

Wednesday, January 23, 2013

***Resolved*** Some Web Applications Offline 6:00-8:00 AM on January 23, 2013

WHAT: Some Web applications will be offline from 6:00-8:00 AM on January 23, 2013

WHEN: 01/23/2013 6:00 AM Duration: 2 hours

Current Status: Closed

Description: On January 23, 2013, from 6:00-8:00 AM, the following Web-based applications will be offline while maintenance is performed:

Service(s) Impacted: Online Search & Directory, Sakai Self-Service and Course Request forms, Vehicle Registration, PLU Driver's Certification

Update - 8:00 AM: Maintenance has been completed, and the above services have been restored.

Check for periodic updates.

Monday, January 21, 2013

***Resolved*** Sakai Offline + Support Web Services Partly Unavailable: Wednesday, Jan. 23, 6:00AM

WHAT: Sakai Offline + Support Web Services Partly Unavailable

WHEN: 01/23/13  Duration: 2 hours

Current Status:  Closed

Description: On Wednesday, January 23, Sakai will be out of service for weekly maintenance from 6:00AM to 6:30AM. Furthermore, some web services related to the Sakai Support site will be not be available until 8:00AM that day for other required maintenance. Affected web services include:

During this maintenance period, Sakai-related requests can still be emailed to If you have any questions or concerns, please email

Service(s) Impacted: Sakai

Estimated Time to Resolution: 01/23/13 8:00am

Check for periodic updates.

Thursday, January 17, 2013

***Resolved*** Sakai unavailable Friday 1/18 6:00-6:30am

WHAT: Sakai unavailable this Friday 1/18 from 6:00-6:30am

WHEN: 01/18/2013  Duration: 30 minutes

Current Status: Closed

Description: Sakai will be offline for regular maintenance this Friday from 6:00-6:30am.

Service(s) Impacted: Sakai

Check for periodic updates.