Tuesday, February 4, 2014

***Resolved*** Server Issue causing problems with Password Updates and Gatekeeper Log ins

WHAT: A server issue is causing issues with some systems on campus not properly updating, resulting in password changes not working correctly and Gatekeeper not allowing log ins

WHEN: 02/04/2014

Current Status: Open

Description:  Resolved 12:06 pm: At this point all functionality for passwords and gatekeeper should be restored.  Any changes made during this time will likely need to be redone.  If you are having difficulty accessing systems, please contact the Help Desk at 253-535-7525 or helpdesk@plu.edu.

Update 11:49 am:  We are still working towards a resolution for the issue.  Gatekeeper access should be restored, however, password syncing is still not functioning correctly.  

Original Post:  At approximately 8:30 am this morning, the Help Desk began to receive reports of issues with password updates, specifically with Active Directory, which manages computer log ons across campus.  Additionally, it appears that Gatekeeper log ins are not working correctly due to the same problematic server.

When you update your ePass through our Account Tools, even though you are only changing one password, it percolates down to multiple systems so that everything is synced together.  Currently part of that syncing process is not working correctly, preventing the correct updating of Active Directory (Windows/Mac log on) passwords.

We have identified the source of the issue, but are still working to resolve the problem.  We will continue to update this post as more information arrives.

Service(s) Impacted: Gmail

Workarounds:Currently there are no work arounds.  Likely, any changes made while we resolve this issue will need to be redone once we quash the bug, meaning if you have changed your password this morning, you will need to update it again after we resolve the issue.

Estimated Time to Resolution or Next Update: 2 pm

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.

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