Tuesday, June 24, 2014

Sakai Unavailable for Maintenance on Fri., June 27, 6AM

*** UPDATE *** June 27, 6:17AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** June 27, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/27/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, June 27, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, June 27, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, June 23, 2014

***Resolved***Connectivity issues with Google Drive, Gmail 6/23/14

WHAT: The Help Desk received reports of issues with opening documents in Google Drive and accessing Gmail

WHEN: 06/23/14

Current Status: Open

Description:
 ***Resolved***:  At approximately 10:20, services appeared to return to normal operation.  We did not receive an update from Google, but typically for shorter outages, they do not update. 

At approximately 10 am, the Help Desk began receiving calls reporting that users were having difficulty accessing documents stored on Google Drive.  In addition to this, some users reported issues with logging into email.

The Help Desk has confirmed issues on some accounts/files, and we are awaiting confirmation from Google on their Status Blog.  At this time we have no work around.

The issue does not appear to affect all users.

Service(s) Impacted: Gmail, Google Apps

Workarounds: No Workarounds available at this time.

Estimated Time to Resolution or Next Update: 11 am

Root Cause / Continuous Improvement: We have not received any information on the root cause, however, Google has posted to confirm that there was an issue. 



Check http://www.plu.edu/status/ for periodic updates.


Wednesday, June 11, 2014

***Resolved*** Banner Unavailable for Scheduled Maintenance on Mon., June 16, 3-7am

WHAT: Internet Native Banner & Banner Web - Scheduled Maintenance, Monday, June 16th, 3:00 am-7:00 am

WHEN: 6/16/14 Duration: 3:00am-7:00am

WHERE: On & Off Campus

Current Status: Open

Description: UPDATE:  As of 6:45 am on June 16th all Banner services are once again available.
All Banner services - Internet Native and Banner Web - will be unavailable during a scheduled maintenance window on Monday, June 16th, 2014, from 3:00 am - 7:00 am.  This post will be updated when the maintenance is complete and Banner services are once again available.

Workarounds:  There are no workarounds available during this time.

Service(s) Impacted: Internet Native Banner & Banner Web

Estimated Time to Next Update/Resolution:  7:00 am on 6/16/14

Check http://www.plu.edu/status/ for periodic updates.


Sakai Unavailable for Maintenance on Fri., June 13, 6AM

*** UPDATE *** June 13, 6:13AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** June 13, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/13/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, June 13, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, June 13, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, June 10, 2014

Convincing Phishing Emails Being Sent 6/10/14

At approximately 4 am this morning a wave of new Phishing emails were sent out to Campus email addresses.  A screenshot of the email is attached at the bottom of this post.

This email is most definitely fraudulent, and should be deleted immediately.

Traditionally, we have reserved this blog and the Status page for updates related to system outages and other items related to the technology at PLU, but due to the craftsmanship which went into these Phishing emails and due to their appearance of authenticity, we felt it was appropriate to post an announcement regarding the Phishing emails.

To recap from our previous posts on Spam/Phishing emails from the Help Desk Blog, PLU will never solicit your account information.  All of our ePass account transactions (e.g., password changes) take place at epass.plu.edu.

If you have clicked on the links in the fraudulent email or sent any information to the sender, please contact the Help Desk immediately at 253-535-7525 or helpdesk@plu.edu, or just stop in at the Help Desk, located on the first floor of the Library.

Otherwise, if you have not done anything with the email, just go ahead and delete it.

Always err on the side of caution when it comes to account security -- if you're ever not certain of the veracity of an email, contact the Help Desk for clarification.  We also post to the Help Desk Twitter (@PLUHelpDesk) with notices whenever these emails go out, so that is a good resource for verification if you are unable to reach the Help Desk.

We apologize for the inconvenience that these phishing emails can cause, and we will do our best to keep you up to date with current information on when they are being actively spread.  We appreciate all who take the time to check with us when they receive these emails and those who are diligent to continually report the emails; your dedication to keeping us informed helps immensely, and we appreciate having an extra set of eyes available to check for these messages.

Thank you all,

Help Desk
Information and Technology Services

A screenshot of the phishing email

Monday, June 9, 2014

ProQuest System Maintenance

WHAT: ProQuest System Maintenance

WHEN: 06/14/14 Duration: 8 hours

Current Status: Open, Resolved, Closed

Description: ProQuest library resources will be down for system maintenance for approximately eight hours the night of Saturday, June 14th. Please plan your research accordingly.

Service(s) Impacted: Library

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, June 4, 2014

RESOLVED: Difficulties Accessing Google Drive 6/4/14

WHAT: At Approximately 7:40 am, users reported difficulties accessing Google Drive.

WHEN: 6/4/14

Current Status: Closed

Description:
RESOLVED:  Google posted that the issue should be resolved.  If you continue to experience difficulties in accessing Google Docs, please contact the Help Desk at 253-535-7525.


Original Message: At approximately 7:40 am, we received reports from users regarding difficulties in accessing Google Drive.  Checking the Google Status Blog, we observed that a notice for Drive was posted at 7:32 am.  We will continue to monitor the blog for updates and will send them out as soon as we receive them.

Service(s) Impacted: Google Apps

Workarounds:
Some users have reported that repeated attempts allowed them to finally access Google Drive.  We have no specific work around for access, however.

Estimated Time to Resolution or Next Update: 10 am

Root Cause / Continuous Improvement:



Check http://www.plu.edu/status/ for periodic updates.