Monday, June 6, 2016

WorldCat catalog availability problem

WHAT: WorldCat Local, the library catalog, is not showing availability information for items.

WHEN: 06/06/16

Current Status:Closed

Description: When you look up a library catalog item, it shows the message "We were unable to get availability information for this item. Please check at the circulation desk for assistance."

Service(s) Impacted: Library

Workarounds: Looking up items in the classic catalog will show correct availability.

Estimated Time to Resolution or Next Update: This issue is now resolved.

Root Cause / Continuous Improvement: Migration to new firewall caused WorldCat to be unable to talk to our library server. This has been fixed.

Check for periodic updates.

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.