WHEN: 5/28/2018-current Duration: intermittent
Current Status: Closed
Description:
*7:30pm, Tuesday, May 29th Update*
Unfortunately, what appeared to be a one-time failure has now occurred 3 times since Saturday (twice today). I&TS is investigating further, but has yet to determine a root cause. Restoration of service is a fairly rapid process, but requires manual intervention by an I&TS System Administrator after we are notified of an issue. We apologize for the inconvenience.
*5:00pm, Saturday, May 27th Update*
After a restart of a key service login services appear to be restored. I&TS will continue to monitor and investigate the root cause of this issue which is still undetermined at this time.
*Original Post*
Around 4:30pm Sunday afternoon I&TS was notified that a number of users were having trouble logging into various services using their ePass credentials. With the error message "Login Failure: Pool is empty and connection creation failed" appearing for most users. I&TS staff is working actively to resolve this issue promptly.
Service(s) Impacted: ePass login services impacting Sakai, Banner, Gmail, Google Apps, Campus Calendar, Web Help Desk, Campus Network, etc.
Workarounds: None at this time.
Estimated Time to Resolution or Next Update: Next Update 10:00am Wednesday, May 30th
Root Cause / Continuous Improvement: To be determined.
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