Internet Service Troubleshooting -- Friday, April 10, 2020 beginning 8:00AM

WHAT: Internet Service Troubleshooting

WHEN: 04/10/2020  Duration: Beginning at 08:00 AM and ending by 05:00 PM

WHERE: Internet Service In & Out of Campus including VPN

Current Status: Complete

Description:
*Completion Update*
The initial troubleshooting work was completed around 9:00 AM Friday morning and appeared to be successful after significant testing.  Unfortunately, around mid-afternoon I&TS began receiving reports of issues from some users having difficulty accessing campus services including the PLU web page and Sakai.  After additional testing and support from our vendor, a second configuration error was identified that was resulting in connection problems for a subset of users trying to connect to campus.  This additional issue was resolved and, after rigorous further testing, our Internet and VPN services appear to be stable and restored to full capability.

*Original Post*
In order to improve service, we are going to conduct some troubleshooting of the Internet connections in conjunction with our support vendors during the day on Friday.  The work will likely cause at least intermittent disruption to Internet & VPN connections, but every effort to minimize the impact will be made.  Recent information from our equipment vendor suggests we may have a path to resolution with minimal disruption, but we are reserving the entire maintenance window in order to allow for extensive and intrusive testing if necessary. We apologize for the disruption and very much appreciate everyone's understanding as we work to improve the overall reliability and capacity of our campus Internet service.

Service(s) Impacted: All Campus Network services including, but not limited to, Sakai, Banner, G Suite, Campus Calendar, Web Help Desk, ePass, Library online resources, & Xfinity on Campus TV

Next Update: Following completion of work.

Check https://www.plu.edu/status/ for periodic updates.

*Completed* Internet Service Troubleshooting -- Sunday, April 5, 2020 beginning 12:00AM

WHAT: Internet Service Troubleshooting

WHEN: 03/5/2020  Duration: Beginning at 12:00 AM and ending at 12:30AM

WHERE: Internet Service In & Out of Campus including VPN

Current Status: Completed

Update: Service was successfully restored restored after a brief outage. 

Original Description:
In order to improve service, we are going to conduct some troubleshooting of the Internet connections this evening.  The work will likely cause at least intermittent disruption to Internet & VPN connections, but every effort to minimize the impact will be made.  The troubleshooting should take less than 10 minutes. We apologize for the disruption and very much appreciate everyone's understanding as we work to improve the overall reliability and capacity of our campus Internet service.

Service(s) Impacted: All Campus Network services including, but not limited to, Sakai, Banner, G Suite, Campus Calendar, Web Help Desk, ePass, Library online resources, & Xfinity on Campus TV

Next Update: Following completion of work.

Check https://www.plu.edu/status/ for periodic updates.

*RESOLVED* Campus Wide Network Disruption

WHAT: Network Disruption

WHEN: March 25, 2020, 9:15am

WHERE: On and Off Campus

Current Status: Resolved

Description:
*1:00PM Update*
The issues causing a variety of connectivity issues to & from the campus network appear to be resolved at this time.  The root cause is still being investigated, but appears to be related to routing Internet connection routing issues.  Further work to resolve these issues and avoid future problems may be necessary in the next few days.

*Original Post*
Beginning at approximately 9:15am, I&TS began receiving notification of general network disruptions affecting the ability to connect to campus resources.  We are aware of the issue and actively working on a resolution.  More information will be posted here when it is available.

Service(s) Impacted: Including but not necessarily limited to: Sakai, Banner, Gmail, Google Apps, VPN, DUO, Campus Calendar, Web Help Desk, Campus Network, ePass, Library

Workarounds: N/A

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

*COMPLETE* Netstor Unavailable during Continuous Improvement Work-- Wednesday, March 26, 2020 6:00pm-9:00pm

9:55 pm We've completed the scheduled maintenance of Netstor.  It involved implementing the latest version of Windows Server for Netstor.  Unfortunately, that update resulted in the loss of existing drive mappings to Netstor folders for some users.  Those users will need to recreate their mappings.  You can pursue the normal help channels if you need help recreating your mappings.

9:00 pm The maintenance tasks are taking longer than necessary.  The system will continue to be offline until all work is completed.  We will update again no later than 10:00 pm.

WHAT: Netstor Unavailable for Maintenance

WHEN: 03/26/20 6:00 pm  Duration: 3 hours

Current Status: Open

Description: Netstor, the main file storage facility across campus, will be offline for maintenance between 6:00 pm and 9:00 pm, Thursday, March 26, 2020.  Save your work ahead of the start time!

Service(s) Impacted: Netstor

Workarounds: None

Estimated Time to Resolution or Next Update:  3 hours

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Mar. 27, 6am

*** UPDATE *** March 27, 6:42am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 27, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  03/27/20  Duration:  6:00am - 7:30am

Description:  On Friday, March 27, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Mar. 27, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

*COMPLETE* Planned Internet Service Outage - Wednesday, March 18, 2020 9:00PM to 10:30PM

WHAT: PLU Internet Connection Planned Maintenance

WHEN: 03/18/2020  Duration: 9:00 PM - 10:30 PM

WHERE: Internet Service In & Out of Campus including VPN

Current Status: Resolved

Description:
*Complete*
Primary work was completed during this maintenance period.  Some residual routing issues persisted at the end of the work session and after further troubleshooting appear to have stabilized.  Future work with one or more of our ISPs may be necessary in order to verify proper internet service routing.  Any followup work will be scheduled at a later date.

*Original Post*
In order to ensure reliable service to campus resources during this period of unusually high demand, Information & Technology Services will be performing some urgent updates to equipment supporting our campus Internet service.  This will cause a series of disruptions to our Internet service, including VPN services.  Every effort will be made to minimize the disruption during the maintenance period, but users should anticipate an outage lasting the entire duration of the time identified.

Service(s) Impacted: All Campus Network services including, but not limited to, Sakai, Banner, G Suite, Campus Calendar, Web Help Desk, ePass, Library online resources, & Xfinity on Campus TV

Next Update: Following completion of work at approximately 10:30 PM

Check https://www.plu.edu/status/ for periodic updates.

Scheduled maintenance for DSM-5 and related resources

WHAT: Scheduled maintenance for DSM-5 and related resources

WHEN: 03/13/20, 2 pm - 5 pm


Current Status: Open

Description: Psychiatry Online, which hosts the online DSM-5 and related resources, will be undergoing planned maintenance. During this time, the site will be unavailable.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.