***RESOLVED*** Library Journal Database Alexander Street Press Experiencing Technical Difficulties

WHAT: At approximately 11:40 am, we received reports of the Alexander Street Press service having connection issues. 

WHEN: 9/30/2013

WHERE:

Current Status: Open

Description:
Resolved 10/1/13 8:15 am:  After checking this morning, we see that the Alexander Street services are now restored.

Update 4:00 pm:  As of this posting, the services from Alexander Street Press are still inaccessible.  We are awaiting a response from the provider  for specific time frames for the restoration of service. 

At approximately 11:40 am, we received reports of the Alexander Street Press service having connection issues. This will affect the following Services (Includes these, but is not limited to):

Academic Video Online (VAST)
Classical Music Library
Counseling & Therapy Videos
Ethnographic Video Online
Music Online

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update:  7 pm 9/30/13

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Sept. 27, 6AM

*** UPDATE *** September 27, 6:06AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** Setpember 27, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/27/13  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 27, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, September 27, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

***Resolved*** PLU Primary Internet Connection Down - 9/19/13 12:15am

WHAT: PLU Internet Connection Down

WHEN: 9/19/13 12:15am  Duration: approximately 1 hour

Current Status: Closed

Description: Shortly after 1am our connection was restored by our ISP. The root cause is under investigation, but currently underdetermined so a reoccurrence is still possible though not expected.

Original Post:  Around midnight PLU began experiencing connectivity issues through our primary Internet provider.  We are in the process of contacting our ISP now to notify them and, hopefully, determine when service will be restored.  The root cause of the problem is currently undetermined so estimated time to repair will not be available until the cause is identified.

Service(s) Impacted: Internet connectivity

Next Update:  As needed

Root Cause / Continuous Improvement:  A device issue experienced by our ISP resulted in a configuration problem.  The end result was connectivity issues for PLU, which have since been resolved.  We do not anticipate a recurrence of this issue at this time.

Check http://www.plu.edu/status/ for periodic updates.

Scheduled Maintenance for Three Library Resources

WHAT: ProQuest, The Wiley Online Library, and the Cochrane Library will be unavailable on Saturday, September 28th, from 6 am to 10 am for a scheduled maintenance window

WHEN: 09/28/2013 Duration: 4 hours, 6 am - 10 am.

Current Status: Open

Description: Two of the online resources for the PLU Library, the Wiley Online Library and the Cochrane Library, will be unavailable during a scheduled maintenance window on Saturday, September 28th.  The maintenance should be completed within the listed time time frame.

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: 9/28/2013 at noon

Root Cause / Continuous Improvement: Scheduled maitenance



Check http://www.plu.edu/status/ for periodic updates.

***RESOLVED*** Emergency Banner Web/Self-Service Maintenance Window Today

WHAT: Emergency Banner Web/Self-Service Maintenance Window Today

WHEN: 9/5/13, 4:00 pm  Duration: Approximately 30 minutes

WHERE: Campus Wide

Current Status: Open


Description: Banner Web/Self-Service will be unavailable for approximately 30 minutes beginning at 4:00 pm today.  This short outage is to resolve a system issue identified earlier today.  This outage will NOT impact Internet Native Banner.

UPDATE:  The maintenance is complete and Banner Web is now available.

Service(s) Impacted: Banner Web/Self-Service

Estimated Time to Resolution or Next Update: 9/5/13, 4:30pm


Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Sept. 6, 6AM

*** UPDATE *** September 6, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** Setpember 6, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/06/13  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 6, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, September 6, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

***Resolved*** ePass log in issues 8/28/13

WHAT: Users reported issues with logging in after a change in the ePass log in page

WHEN: 8/28/13

Current Status: Closed

Description:
RESOLVED:  We have resolved the log in issues with the ePass visual update.  Users may need to clear their browser cache before they are able to successfully log in.

Windows:

On most browsers (Firefox, Chrome, Internet Explorer), press CTRL+Shift+Delete.  Clear the cache and cookies, then please log out of your computer and log back in.  At this point, you should be able to log in successfully.

Mac:

Safari:  Close the browser and log out of your computer, then log back in.
Firefox:  Press Command+Shift+Del
Chrome:  Go to the Chrome menu and select Clear Recent History

We apologize sincerely for the disruption of service and will continue to monitor the log in for stability and for other issues which may occur.  Please

If there are any issues with logging in, please call the Help Desk at 253-535-7525.

Update 8:55 am:  We are investigating the source of the error "This account cannot be accessed because your credentials were not verified."  We will post an update as soon as we have more information.


Original Message: After the implementation of the new ePass log in page, an problem arose which prevented users from successfully logging in and accessing their email and other PLU services.  We have identified the issue and are in the process of deploying a fix.

Should the issue persist after our fix, we will be rolling the ePass log in page back to the previous iteration.  This will take place at 9 am if the issue is not resolved.

We thank you for your patience and understanding as we troubleshoot this issue.

Over the course of the next 30 minutes (as of 8:30 am), we will roll out the fix and check the functionality of the new log in page.  If we find that it is inoperable, by 9 am we will revert to the old log in page.

We will be tracking this issue via Twitter @PLUHelpDesk and via this status page.

Service(s) Impacted: Gmail, ePass

Estimated Time to Resolution or Next Update: 9 am


Check http://www.plu.edu/status/ for periodic updates.