***Resolved*** Gmail Log in Issues

WHAT: Users are unable to log into Gmail; receive error "...has detected that the server is redirecting the request for this address in a way that will never complete."

WHEN: 02/15/2013

Current Status: Open

Description: 
Update 12:22 pm: Google has posted that the underlying log in issue has been resolved.  Users may need to clear their cookies to resolve the issues completely.  Follow the instructions in the Work Around section of this posting to clear your cookies or contact the Help Desk at 253-535-7525 for assistance.

Original: At approximately 8:30 am, the Help Desk began receiving calls about users having issues logging into their Gmail.  Many of the users received an error message similar to the following message:

The server is redirecting the request for this address in a way that will never complete.

At 10:14 am, Google posted an update on their Apps Status Dashboard confirming that there is an issue with logging into Gmail which is being investigated at this time.  More details may be found at http://www.google.com/appsstatus#hl=en&v=status&ts=1360953339172

Service(s) Impacted: Gmail

Workarounds:  Deleting all current cookies for your browser appears to resolve the issue.  We have only received reports of this occurring with Firefox, though other browsers may be affected.

How to remove Cookies (Windows):  On most browsers, press ctrl+shift+del on your keyboard.  This will bring up the Clear History box; select "Cookies" from the list, and then "Clear Now"

How to remove Cookies in Firefox (Mac): Go to the "Firefox" menu, select "Preferences".  Go to the "Privacy" tab, and select "Show Cookies".  A new window will appear listing all Cookies; click the button which reads "Remove All Cookies" to delete all cookies.

Please note that this may require you to re log into some websites.



Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.