Tuesday, April 23, 2013

***Resolved*** Account Creation and Password Reset Tools Unavailable

WHAT: Part of the ePass tools is not functioning correctly, preventing access to the Account Creation and Password Reset Tools

WHEN: 04/23/2013

Current Status: Resolved

Description: Resolved 9:45 pm:  At approximately 9:00 am, we rebooted a key server which was having issues and the CAPTCHA tool is now functional.  Several accounts were successfully created subsequent to the reboot and the password reset tool appears to be working correctly as well.  We will continue to monitor the tool for stability.

The ePass tools are experiencing an issue with the CAPTCHA page; the CAPTCHA, used to verify that the user is not an automated system, is not loading correctly, preventing access to the following tools:

Account Creation
Password Resets

Service(s) Impacted: ePass

Workarounds: None at this time -- please contact the Help Desk if you are trying to utilize these tools and they can assist.

Estimated Time to Resolution or Next Update: 9:30 am

Root Cause / Continuous Improvement: This is likely related to the issues we were experiencing earlier last week with the ePass tools -- an investigation continues to determine the source of these issues as well as a fix.

Check http://www.plu.edu/status/ for periodic updates.

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