Wednesday, April 3, 2013

***Resolved*** ePass Tools Inaccessible

WHAT: The ePass tools page currently is unavailable.  Users are unable to access any content from this page.

WHEN: 04/03/13

Current Status: Open

Description: Update 7:45 pm:  The tools are now functional again, and the service should be fully operational.  We will continue to monitor the system to ensure stability.

Original Message:  At approximately 3:00 pm on 4/3, the ePass Tools became inaccessible due to unexpected behavior from maintenance.  Currently, the following services are unavailable:

- Account Request
- Password Resets and Changes
- Nickname Updates

ePass logins are still functional; only the above-listed items are not working.

We are in the process of applying a fix and currently await results.  We will keep this posting updated as the situation progresses.

Service(s) Impacted: ePass

Workarounds: There are no work arounds at this time

Estimated Time to Resolution or Next Update: 7:00 pm 4/3/2013

Root Cause / Continuous Improvement: Unexpected behavior from normal maintenance resulted in the system malfunctioning.  

Check for periodic updates.

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