Current Status: Open
Description: Update 7:45 pm: The tools are now functional again, and the service should be fully operational. We will continue to monitor the system to ensure stability.
Original Message: At approximately 3:00 pm on 4/3, the ePass Tools became inaccessible due to unexpected behavior from maintenance. Currently, the following services are unavailable:
- Account Request
- Password Resets and Changes
- Nickname Updates
ePass logins are still functional; only the above-listed items are not working.
We are in the process of applying a fix and currently await results. We will keep this posting updated as the situation progresses.
Service(s) Impacted: ePass
Workarounds: There are no work arounds at this time
Estimated Time to Resolution or Next Update: 7:00 pm 4/3/2013
Root Cause / Continuous Improvement: Unexpected behavior from normal maintenance resulted in the system malfunctioning.