Saturday, May 11, 2013

***Resolved*** Banweb (Banner) Inaccessible, Error 503

WHAT: Users trying to access Banner via are receiving an error 503 when attempting to access the page.

WHEN: 05/11/13

Current Status: Resolved

Description: ***RESOLVED***  Banweb is now accessible once more.  We will continue to monitor the service to ensure its stability over the weekend.

At approximately 3:00 pm today, the Help Desk received reports of Banner being inaccessible.  Users going to the Banner website receive an error 503 Service Temporarily Unavailable.

We are diagnosing the issue currently.

Service(s) Impacted: Banner

Estimated Time to Resolution or Next Update:  6:00 pm

Root Cause / Continuous Improvement: The root cause of the service downtime is still being investigated.  We will post an update once we close the issue completely.

Check for periodic updates.

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