Thursday, October 24, 2013

***RESOLVED*** Network Connectivity Issues - All Campus - 10/24/2013

WHAT: Reports of Network Connectivity Issues for All Campus

WHEN: 10/24/2013

WHERE: All Campus

Current Status: Resolved

Update:  7:30 pm

We discovered the root of the issue at approximately 6:30 pm.  Network was slowly returned to normalcy after resolving the issue, and follow up maintenance continues to proceed throughout the evening.  We expect that most users should no longer be experiencing network issues.  If you continue to have network issues, please first attempt a reboot on your device.  Should the issues persist, please contact the I&TS Help Desk at 253-535-7525 for assistance.

At approximately 4 pm today, I&TS received reports of widespread network connectivity issues from all areas on campus, over both Wired and Wireless connections.  We are aware of the issues and currently are investigating the source.  We will continue to provide updates over the PLUHelpDesk Twitter account @PLUHelpDesk and on the status blog as we garner more information.

Service(s) Impacted:Campus Network

Estimated Time to Resolution or Next Update: 6 pm

Root Cause / Continuous Improvement:  The root cause of this incident was an improperly connected device in a residence hall.  Our technicians tracked the source of the device and took actions to prevent the misconfigured device from persisting in disruption.

We are continuing to investigate as to how the device became set up in this manner.  We apologize for the disruption of service and appreciate your patience as we worked to restore normalcy to the campus network.  We greatly appreciate the number of calls we received reporting the issue and the cooperation of each caller as our Technicians troubleshot the issue over the phone.  Your consideration and patience as we diagnosed the situation were immensely useful.  Please continue to contact the Help Desk at 253-535-7525 with any technology related issue.

Check for periodic updates.

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