Wednesday, December 11, 2013

***RESOLVED*** Internet Connectivity Issues 12/11/13

WHAT: At approximately 2:50 pm on 12/11/2013, the Help Desk began receiving reports of Internet Connectivity issues across campus.

WHEN: 12/11/2013

WHERE: Campus Wide

Current Status: Open


RESOLVED 4:23 pm:  The issue has been resolved, and Internet Connectivity has been restored.  If you are still having difficulties connecting to the Internet, please reboot your device.  If the issue persists, please contact the Help Desk at 253-535-7525, or stop in at the Help Desk, located on the first floor of the Library.

Original Post:  The Help Desk has received reports of issues with Network Connections across campus -- while machines are able to connect to the PLU network, they are unable to access Internet content.

We are currently investigating the issue with one of our Internet Service Providers, and will post again as soon as we have more information.

Service(s) Impacted: Campus Network

Workarounds: No workarounds exist at this time.

Estimated Time to Resolution or Next Update: 5 pm

Root Cause / Continuous Improvement: A device reboot on campus was complicated by an unusual configuration by our Internet Service Provider.  This unusual configuration resulted in a lack of Internet Connectivity for the campus.  We have worked with our ISP to resolve the unusual configuration, hopefully preventing such an incident in the future.  We will continue to monitor connectivity for any further complications. 

Check for periodic updates.

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