Friday, June 12, 2015

Global Internet Issues Affecting PLU Connectivity

WHAT: Internet Routing Problem Causing Wide Scale Internet Problems

WHEN: 6/12/15  Duration: 8 hours and counting

WHERE: Global

Current Status: Closed

Description: *Update*  Issues related to this incident appear to have been resolved by our ISP over the weekend.

Original Message:
An Internet routing misconfiguration in SouthEast Asia is causing a cascading set of routing problems across some of the largest global Internet carriers.  This problem is affecting a portion of the Internet service PLU uses as well as causing interference with access to campus resources from many remote locations including home ISPs and some mobile carriers.

ISPs around the world are working to flush the misconfiguration out of their systems and hope to have the problem resolved ASAP.  Unfortunately, no specific ETA for resolution can be provided at this time due to the massive scope of the impact.

Please note that due to how modern telephone services are handled today, there is a remote chance that issues with Internet connectivity could cause intermittent issues with telephone calls as well.  However, we do not currently have any reports of this issue affecting PLU telephone services.

Service(s) Impacted: All PLU services accessed from off campus and many Internet services accessed from on-campus.

Estimated Time to Resolution or Next Update: n/a

Root Cause / Continuous Improvement: A regional ISP in SE Asia and one of their connected global ISPs need to have a nice little chat about proper routing configuration.

Check for periodic updates.

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