Wednesday, June 24, 2015

Research Guides migration downtime

WHAT: Research Guides migration downtime

WHEN: 06/25/2015, 4:00 pm Duration: a few hours

Current Status: Closed

Description: The library research guides platform will be undergoing a DNS migration. Research guides will be intermittently unavailable during this time.

Service(s) Impacted: Library

Workarounds: You will still be able to access the library catalog, as well as library databases through direct links on the library home page.

Check for periodic updates.

Monday, June 22, 2015

Sakai Unavailable for Maintenance on Sat., June 27, 7AM PDT

*** UPDATE *** June 27, 7:20AM PST - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** June 27, 7:00AM PST - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance  

WHEN:  06/27/15  Duration:  7:00AM - 7:30AM PDT 

Description:  On Friday, June 27, Sakai will be out of service from 7:00AM to 7:30AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Saturday, June 27, 7:30AM PDT

Check for periodic updates.

Friday, June 12, 2015

Updated ePass Password Tools

WHAT: Updated ePass Password Tools

WHEN: 6/12/2015

Current Status:  Open

Description: The PLU ePass tools have been updated to provide both added security and flexibility when changing your ePass password and creating your security questions. The system has moved to a strength based system that reduces the number of rules and requirements for the password and interactively calculates its strength as it is typed. The stronger the password, the longer you are able to use it before it expires. The security questions page has also been updated and now provides some options for randomizing the built-in questions or creating a unique question on your own.

For more detailed information on the password change requirements and suggestions on how to create a more secure password, please see our updated ePass Account page.

Related Links:  PLU ePass Password Requirements Quick Guide

Service(s) Impacted:  ePass

Check for periodic updates.

Global Internet Issues Affecting PLU Connectivity

WHAT: Internet Routing Problem Causing Wide Scale Internet Problems

WHEN: 6/12/15  Duration: 8 hours and counting

WHERE: Global

Current Status: Closed

Description: *Update*  Issues related to this incident appear to have been resolved by our ISP over the weekend.

Original Message:
An Internet routing misconfiguration in SouthEast Asia is causing a cascading set of routing problems across some of the largest global Internet carriers.  This problem is affecting a portion of the Internet service PLU uses as well as causing interference with access to campus resources from many remote locations including home ISPs and some mobile carriers.

ISPs around the world are working to flush the misconfiguration out of their systems and hope to have the problem resolved ASAP.  Unfortunately, no specific ETA for resolution can be provided at this time due to the massive scope of the impact.

Please note that due to how modern telephone services are handled today, there is a remote chance that issues with Internet connectivity could cause intermittent issues with telephone calls as well.  However, we do not currently have any reports of this issue affecting PLU telephone services.

Service(s) Impacted: All PLU services accessed from off campus and many Internet services accessed from on-campus.

Estimated Time to Resolution or Next Update: n/a

Root Cause / Continuous Improvement: A regional ISP in SE Asia and one of their connected global ISPs need to have a nice little chat about proper routing configuration.

Check for periodic updates.

Wednesday, June 10, 2015

EBL e-book downtime

WHAT: EBL e-book downtime

WHEN: 07/01/2015, 2:00 pm Duration: 6 hours

Current Status: Closed

Description: The EBL e-book platform will be offline for a major systems upgrade. EBL e-books will not be available during this time.

Service(s) Impacted: Library

Check for periodic updates.