WHEN: First reported Tuesday, November 29th, 2016
WHERE: On Campus
Current Status: Closed
Description: UPDATE: A fix has been applied to Banner and the issue appears to have been resolved. Please let us know if you continue to experience issues.
Monday, December 5, 1:20pm
Despite efforts over the weekend to resolve the slow response issue the problem has persisted. We continue to work with Ellucian to find a solution as quickly as possible.
On Tuesday, November 29th, I&TS began receiving notification of slow response times within Internet Native Banner (INB). Specifically, the issue arises when users enter an ID number in the keyblock of most screens - currently it's taking up to 20 seconds for that action to resolve. It was believed the issue was resolved at 11:30 am today, December 1st. However, at 1:30 we began receiving word that the problem has reappeared. Please see workaround option below.
We are actively working on a permanent solution and appreciate your patience. This post will be updated as soon as we have more information.
Service(s) Impacted: Internet Native Banner Only
Workarounds: Rather than typing an ID or name at the keyblock of a form/screen, use the list function (F9) and perform your search. This method consistently produces quick results.
Estimated Time to Resolution or Next Update: Unknown
Root Cause: To be determined.