Thursday, December 1, 2016

Update: Slow Response in Internet Native Banner

WHAT: Slow Response in Internet Native Banner

WHEN: First reported Tuesday, November 29th, 2016

WHERE: On Campus

Current Status: Closed

Description: UPDATE:  A fix has been applied to Banner and the issue appears to have been resolved.  Please let us know if you continue to experience issues.

Monday, December 5, 1:20pm
Despite efforts over the weekend to resolve the slow response issue the problem has persisted.  We continue to work with Ellucian to find a solution as quickly as possible.

Original Post:
On Tuesday, November 29th, I&TS began receiving notification of slow response times within Internet Native Banner (INB).  Specifically, the issue arises when users enter an ID number in the keyblock of most screens - currently it's taking up to 20 seconds for that action to resolve.  It was believed the issue was resolved at 11:30 am today, December 1st.  However, at 1:30 we began receiving word that the problem has reappeared.  Please see workaround option below.

We are actively working on a permanent solution and appreciate your patience.  This post will be updated as soon as we have more information.

Service(s) Impacted: Internet Native Banner Only

Workarounds: Rather than typing an ID or name at the keyblock of a form/screen, use the list function (F9) and perform your search.  This method consistently produces quick results.

Estimated Time to Resolution or Next Update: Unknown

Root Cause: To be determined.

Check for periodic updates.

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