RESOLVED: Chrome Web Browser not working with Banner Administrative Pages

WHAT: RESOLVED: Chrome Web Browser not working with Banner Administrative Pages

WHEN: 09/01/21

WHERE: On campus or via VPN

Current Status: Open

Description: UPDATE:  As of 8:50am, the issue with Chrome has been resolved.  Please open a Help Desk ticket should you continue to experience issues.

On Wednesday, September 1st I&TS began receiving notification that the latest Chrome update renders Banner Administrative Page inaccessible.  We are actively looking for a solution to the issue but for now users are advised to use either Firefox or Edge as a workaround.  This post will be updated when a resolution has been found.

Service(s) Impacted: Banner Administrative Pages

Workarounds: Firefox or MS Edge

Root Cause / Continuous Improvement: Chrome update rendered Banner Administrative Pages inaccessible.



Check https://www.plu.edu/status/ for periodic updates.