WHAT: Partial Internet Service Outage
WHEN: 9/13/2024
Duration: beginning at 9:10pm until resolved by ISP
WHERE: Main Campus
Current Status: Resolved
Description: *Update #2*
The part finally arrived and was installed mid-afternoon on Wednesday, September 18th. The connection has remained stable for 24 hours, so this issue appears to be resolved.
*Update #1*
Our ISP identified a failed component during onsite troubleshooting around 3am Saturday morning. Unfortunately, replacement parts are not available nearby and will need to be flown in from the east coast. Current ETA is arrival no earlier that sometime Monday, September 16th with scheduling of installation to follow after confirmation of receipt. At this time our other ISP continues to provide all of our Internet service to campus.
*Original Post*
At approximately 9:10pm our primary Internet Service Provider (ISP) began experiencing a service outage that affected the campus network access to the Internet and access from off-campus to on-campus resources. We have failed our ISP service over to entirely rely on our secondary ISP which should sustain service to campus until the faulty ISP restores their service. At this time we do not have information from our ISP as to the cause of the issue or the time to repair, but they are aware of the issue and have dispatched technicians to investigate and resolve the cause.
Service(s) Impacted: Campus Network
Workarounds: We have failed our ISP service over to entirely rely on our secondary ISP which should sustain service to campus until the faulty ISP restores their service.
Next Update: Upon receipt of updated information from our ISP
Root Cause: Pending component replacement, the service outage appears to be the result of a transceiver component failure.
Check https://www.plu.edu/status/ for periodic updates.
