*Updated* - Partial Internet Service Outage beginning 9/13/2024 @ 9:10pm

WHAT: Partial Internet Service Outage

WHEN: 9/13/2024 Duration: beginning at 9:10pm until resolved by ISP

WHERE: Main Campus

Current Status: Open

Description: 

*Update #1*

Our ISP identified a failed component during onsite troubleshooting around 3am Saturday morning.  Unfortunately, replacement parts are not available nearby and will need to be flown in from the east coast.  Current ETA is arrival no earlier that sometime Monday, September 16th with scheduling of installation to follow after confirmation of receipt.  At this time our other ISP continues to provide all of our Internet service to campus.

*Original Post*

At approximately 9:10pm our primary Internet Service Provider (ISP) began experiencing a service outage that affected the campus network access to the Internet and access from off-campus to on-campus resources.  We have failed our ISP service over to entirely rely on our secondary ISP which should sustain service to campus until the faulty ISP restores their service.  At this time we do not have information from our ISP as to the cause of the issue or the time to repair, but they are aware of the issue and have dispatched technicians to investigate and resolve the cause.

Service(s) Impacted: Campus Network

Workarounds: We have failed our ISP service over to entirely rely on our secondary ISP which should sustain service to campus until the faulty ISP restores their service.

Next Update: Upon receipt of updated information from our ISP

Root Cause: Pending component replacement, the service outage appears to be the result of a transceiver component failure.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Sep. 13, 6:00am

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/13/24  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, September 13, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Sep. 13, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Thu., Sep. 12, 6:00am

*** UPDATE *** Tue., Sep. 12, 6:23am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/12/24  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Thursday, September 12, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Tue., Sep. 10, 6:00am

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/10/24  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Tuesday, September 10, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Tue., Sep. 10, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

All Banner Services: Administrative Pages, Self Service and Administrative Reporting will be unavailable Sunday, September 8, 2024 7:00AM-9:00AM for scheduled

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, September 8, 2024 from 7:00AM-9:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: ** UPDATE: The Banner maintenance has been completed. All Banner services are once again available. ** All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Sep. 6, 6:00am

*** UPDATE *** Fri., Sep. 6, 6:13am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/06/24  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, September 6, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Sep. 6, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Internet Service Provider Planned Outage - Monday, September 9th 10:00PM - Tuesday, September 10th 05:00AM

WHAT: PLU Internet Service Provider Maintenance

WHEN: 9/9/24-9/10/24 Duration: 10:00PM Monday until 5:00AM Tuesday

WHERE: Internet service in and out of campus

Current Status: Complete

Description: One of PLU's Internet Service Providers will be performing maintenance on some of their equipment that supports one of our internet connections.  This work is scheduled between 10:00PM  on Monday night and 5:00AM on the morning of Monday, September 9th and is expected to last approximately 1 hour.

PLU has multiple ISP connections and has designed our connectivity to utilize all links whenever possible.  During this maintenance, our Internet service will be switched to our secondary ISP for all traffic. However, during the transition periods users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle our Internet service needs.

Next Update:  Following completion of maintenance and confirmation from our ISP.

Check https://www.plu.edu/status/ for periodic updates.