PLU Help Desk Maintenance - Fri., July 7, 6:00am

*** UPDATE *** Friday, July 7, 6:45am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT: PLU Help Desk Maintenance

WHEN:  07/07/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, July 7, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., July 7, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

*Complete* Brief Urgent Internet Service Outage -- Monday, June 12, 2023 10:00PM-10:30PM

WHAT: Urgent, short-notice, maintenance may cause brief Internet service outage

WHEN: 6/12/2023 Duration: 10:00PM and lasting approximately 10-20 minutes.

WHERE: PLU Main Campus

Current Status: Completed

Description: I&TS will be performing emergency maintenance on our campus firewalls.  During this period a brief Internet service disruption may result in loss of Internet access from the campus network and loss of connectivity to campus from off-campus locations.

Service(s) Impacted: Sakai, Banner, Gmail, Google Workspace, Campus Calendar, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update: Upon completion of emergency maintenance.


Check https://www.plu.edu/status/ for periodic updates.

Duo Multi-Factor Authentication Prompt Update

WHAT: Duo Multi-Factor Authentication Login Screen Update

WHEN: Wednesday, June 14th, 2023

Description: After June 14th, 2023 the Duo prompt that users are presented with after logging into a PLU resource will be changing.  Users will be presented with a screen similar to one of the screenshots seen below after they have entered their username and password at the PLU Single Sign-on login page:

 

If you are seeing a screen that does not look like the screenshots above, please reach out to the PLU I&TS Help Desk at 253-535-7525 or helpdesk@plu.edu to confirm what you are seeing is a legitimate prompt from Duo.  This change may also affect your traditional process flow when signing in.  Please let us know if you run into any problems or have questions about the new process.

Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps, and other PLU resources that utilize the Single Sign-on login page.

**RESOLVED: All Banner Services Unavailable Sunday, June 4, 2023 from 5:00am-11:00am for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, June 4, 2023 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, June 4, 2023 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, June 4, 2023 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., June 2, 5:30am

*** Update *** June 2, 7:04am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/02/23  Duration:  5:30am - 7:30am (US Pacific Time)

Description:  On Friday, June 2 Sakai (sakai.plu.edu) will be out of service from 5:30am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., June 2, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

**Resolved**All Banner Services Temporarily Down

WHAT: All Banner Services Temporarily Down

WHEN: Saturday, May 13, 2023

Duration: Unknown at this time

WHERE: On and Off Campus

Current Status: Closed

Description:  All Banner services are available once again.  We will continue to research the root cause of the issue and provide any updates as needed.

Original Message:  All Banner services (Administrative Pages, Banner Self-Service) are currently offline. We are working to investigate the issue and restore services as quickly as possible. 

Service(s) Impacted: Banner, Banner Self-Service

Workarounds: None

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, May 14, 2023 from 5:00am-12Noon for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, May 14, 2023 from 5:00am-12Noon

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:   The Banner maintenance scheduled for Sunday, May 14, 2023 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, May 14, 2023 from 5:00am-12Noon for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.