Wednesday, April 29, 2015

Sakai Unavailable for Maintenance on Fri., May 1, 6AM PDT

*** UPDATE *** May 1, 6:09AM PST - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** May 1, 6:00AM PST - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  05/01/15  Duration:  6:00AM - 6:30AM PDT

Description:  On Friday, May 1, Sakai will be out of service from 6:00AM to 6:30AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, May 1, 6:30AM PDT

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, April 15, 2015

***RESOLVED*** EBSCOHost outage

WHAT: EBSCOHost outage

WHEN: 04/15/15 Duration: unknown


Current Status: Open

Description:

RESOLVED: EBSCOHost appears to be back online. Please contact williagr@plu.edu if issues persist.

The EBSCOHost database platform is experiencing problems at their end. EBSCO is aware of the problem and working on a fix. No ETA at this time.

Service(s) Impacted: Library

Workarounds: Other databases, including ProQuest and JSTOR, are unaffected, as is the library catalog.

Estimated Time to Resolution or Next Update: unknown

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Apr. 17, 6AM PDT

*** UPDATE *** April 17, 6:19AM PST - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** April 17, 6:00AM PST - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  04/17/15  Duration:  6:00AM - 6:30AM PDT

Description:  On Friday, April 17, Sakai will be out of service from 6:00AM to 6:30AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Apr. 17, 6:30AM PDT

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, April 8, 2015

Sakai Unavailable for Maintenance on Fri., Apr. 10, 6AM PDT

*** UPDATE *** April 10, 6:20AM PST - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** April 10, 6:00AM PST - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  04/10/15  Duration:  6:00AM - 6:30AM PDT  

Description:  On Friday, April 10, Sakai will be out of service from 6:00AM to 6:30AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, Apr. 10, 6:30AM PDT

Check http://www.plu.edu/status/ for periodic updates.

Thursday, April 2, 2015

***UPDATE*** Journals @ PLU and Article Linker Outage

WHAT: Journals @ PLU and Article Linker Outage

WHEN: 03/31/2015 Duration: All day


Current Status: Open

Description: Gold Rush, the service which hosts Journals @ PLU and the article linker, will be offline on Tuesday, March 31st for the entire day.

***UPDATE*** The outage has continued into April 1st. We anticipate restoration of service later today.

***UPDATE*** Gold Rush access has been restored.

Service(s) Impacted: Library

Workarounds: Many journals and journal articles are directly accessible using the library catalog, and library research databases such as EBSCO and ProQuest. If "Check the PLU Library for Full Text" links do not work for you, try searching other databases for your article(s). Please contact the library reference desk at extension 7507 for assistance.


Check http://www.plu.edu/status/ for periodic updates.

Monday, March 30, 2015

***RESOLVED*** Possible Gmail Disruption for Phone Mail Access

WHAT: Google posted a notice that there are reports of issues with IMAP connections (phone email syncing)

WHEN: March 30th

Current Status: Open

Description:

RESOLVED: Google has resolved the issue and marked the issue as closed

At 7:22 am, Google posted a notice on their status blog stating that they are receiving reports of issues with IMAP connections for Gmail. This only affects users attempting to access their email through a mail application that uses an IMAP connection, such as Thunderbird, Mail.app, or phone email applications. It does not currently affect users accessing through a web-browser.

We will post more information as Google reports it.

Service(s) Impacted: Gmail

Estimated Time to Resolution or Next Update: Awaiting more information from Google, will post as it arrives.

Root Cause / Continuous Improvement: Google



Check http://www.plu.edu/status/ for periodic updates.

Monday, March 23, 2015

Netstor Maintenance 3/25/2015 4:30 am - 5:30 am PST

WHAT: Netstor will undergo a planned downtime for maintenance

WHEN: 3/25/2015  Duration: 4:30 - 5:30 am

Current Status: Open

Description: Netstor will undergo a planned downtime for maintenance on Wednesday, the 23rd, from 4:30 am to 5:30 am. Users will be unable to connect during this time.

Service(s) Impacted: Nestor

Workarounds: (if applicable)

Estimated Time to Resolution or Next Update: 8 am Wednesday, the 23rd

Root Cause / Continuous Improvement: Planned Maintenance



Check http://www.plu.edu/status/ for periodic updates.