Campus-wide Network Maintenance Outage - Sunday, July 27th - 7:00am-4:00pm

WHAT: Campus-wide Network Services Interruption

WHEN: Sunday, July 27, 2014  Duration: 7:00am - 4:00pm

WHERE: Campus-wide

Current Status: Open

Description: This Sunday (July 27th) Information & Technology Services will be performing maintenance on core network and server equipment.  During this time there will be a series of intermittent interruptions affecting most of the services we offer, such as Sakai, Banner, PLU web (www.plu.edu), Library and many others.

The work will begin as early as 7:00AM on Sunday morning with the primary disruption occurring earlier in the scheduled maintenance period.  Most services will be restored by 2:00pm and all work will be completed no later than 4:00PM on Sunday afternoon.

If you have any questions, please call the I&TS Help Desk at (253) 535-7525 or send an email to helpdesk@plu.edu

Thank you for your patience during this disruption.

Service(s) Impacted: All campus-based network services including: Sakai, Banner, Cascade, Campus Calendar, Web Help Desk, Campus Network, ePass, Library and many others.

Next Update: Sunday (7/27) afternoon

Check http://www.plu.edu/status/ for periodic updates.

***Resolved*** Library OCLC Services Experiencing Access Isssues

WHAT:  Library OCLC Services Experiencing Access Issues

WHEN: 07/16/14

Current Status: Resolved as of 07/16/2014 2:20 PM

Description:  From OCLC System Alert: "Several OCLC systems are experiencing access and/or response time problems. We are working on resolving the issues as soon as possible and will update this alert as we have more information."

For updates, check OCLC system alerts at http://www.oclc.org/support/systemalerts/default.asp

Service(s) Impacted: Library Services such as FirstSearch, ILLiad, WorldCat, WorldCat Local

Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., July 11, 6AM

*** UPDATE *** July 11, 6:14AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** July 11, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  07/11/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, July 11, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, July 11, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance July 26, 9am-9pm

WHAT:  Sakai Turnitin Service - Scheduled Maintenance July 26, 9am-9pm PDT

WHEN:  07/26/14   Duration:  9AM - 9PM

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, July 26th, 2014, from 9AM to 9PM Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., June 27, 6AM

*** UPDATE *** June 27, 6:17AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** June 27, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/27/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, June 27, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, June 27, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

***Resolved***Connectivity issues with Google Drive, Gmail 6/23/14

WHAT: The Help Desk received reports of issues with opening documents in Google Drive and accessing Gmail

WHEN: 06/23/14

Current Status: Open

Description:
 ***Resolved***:  At approximately 10:20, services appeared to return to normal operation.  We did not receive an update from Google, but typically for shorter outages, they do not update. 

At approximately 10 am, the Help Desk began receiving calls reporting that users were having difficulty accessing documents stored on Google Drive.  In addition to this, some users reported issues with logging into email.

The Help Desk has confirmed issues on some accounts/files, and we are awaiting confirmation from Google on their Status Blog.  At this time we have no work around.

The issue does not appear to affect all users.

Service(s) Impacted: Gmail, Google Apps

Workarounds: No Workarounds available at this time.

Estimated Time to Resolution or Next Update: 11 am

Root Cause / Continuous Improvement: We have not received any information on the root cause, however, Google has posted to confirm that there was an issue. 



Check http://www.plu.edu/status/ for periodic updates.

***Resolved*** Banner Unavailable for Scheduled Maintenance on Mon., June 16, 3-7am

WHAT: Internet Native Banner & Banner Web - Scheduled Maintenance, Monday, June 16th, 3:00 am-7:00 am

WHEN: 6/16/14 Duration: 3:00am-7:00am

WHERE: On & Off Campus

Current Status: Open

Description: UPDATE:  As of 6:45 am on June 16th all Banner services are once again available.
All Banner services - Internet Native and Banner Web - will be unavailable during a scheduled maintenance window on Monday, June 16th, 2014, from 3:00 am - 7:00 am.  This post will be updated when the maintenance is complete and Banner services are once again available.

Workarounds:  There are no workarounds available during this time.

Service(s) Impacted: Internet Native Banner & Banner Web

Estimated Time to Next Update/Resolution:  7:00 am on 6/16/14

Check http://www.plu.edu/status/ for periodic updates.