Tuesday, August 19, 2014

Netstor Unavailable for Scheduled Upgrades - Thursday, August 21st, 5:30 - 6:30pm

WHAT: Netstor Unavailable for Scheduled Upgrades

WHEN: 08/21/14  Duration: 5:30 to 6:30 pm

Current Status: Open, Resolved, Closed

Description: Netstor access will be unavailable from 5:30 pm to 6:30 pm on Thursday, 8/21/14 while Information and Technology Services upgrades the system. If you have any questions or concerns, please contact the Help Desk at helpdesk@plu.edu or by phone at 253-535-7525.

Service(s) Impacted: Netstor

Next Update: Thursday, August 21st, 6:30pm or when update is complete


Check http://www.plu.edu/status/ for periodic updates.

Friday, August 15, 2014

Sakai Unavailable for Pre-Fall Maintenance - Fri., Aug. 22, 6am-12noon

WHAT:  Sakai Unavailable for Pre-Fall Maintenance  

WHEN:  08/22/14  Duration:  6:00am - 12:00noon

Description:  On Friday morning, August 22, Sakai will be out of service from 6:00AM to 12:00PM to implement significant maintenance to Sakai before the fall term begins. Because Sakai is scheduled to not be available Friday morning, please plan accordingly.

In addition to the longer than normal maintenance period for Sakai, please note the following changes to anticipate:

* Prior to user login, Sakai users will be presented with a significantly renovated Sakai Support site.

* Students, faculty, and staff will have access to significantly improved Help documentation within Sakai, customized for Students and Instructors.

A preview of the new Sakai Help documentation.

If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, August 22, 12noon

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, July 29, 2014

Sakai Unavailable for Maintenance on Fri., Aug. 1, 6AM

*** UPDATE *** August 1, 6:11AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 1, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  08/01/14  Duration:  6:00AM - 6:30AM 

Description:  On Friday, August 1, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, August 1, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Sunday, July 27, 2014

*Update* Various Web Services Offline - Unrelated to planned Sunday downtime

WHAT: *Update* Various Web Services

WHEN: 7/26/2014  Duration: Begin: Saturday, 7/26 and ongoing for some services.

Current Status: Resolved

Description: *Update*  A portion of the affected services have been restored including Google Apps, Sakai, and Web Help Desk.  Unfortunately several services continue to be impacted and in a few cases may not be resolved for a day or more as we must work with outside service providers to complete the changes on their systems.

*Original Post*
A number of web-based services are unavailable due to issues with the login page used to access them.  Sometime on Saturday an SSL encryption certificate used, in part, to protect data transmitted between some of our servers encountered an expiration issue caused by the signing authority.  We have identified the issue and are working to resolve this as fast as possible.

*Note*  Google Apps access has already been restored as of this message posting.

Service(s) Impacted: Sakai, Gmail, Google Apps, Cascade, Web Help Desk, ePass, and others

Estimated Time to Resolution or Next Update: Approximately 4:00pm 7/28/2014

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, July 23, 2014

*Complete* *Delayed Restoration of services* Campus-wide Network Maintenance Outage - Sunday, July 27th - 7:00am-4:00pm

WHAT: *Complete* *Delayed Restoration of services* Campus-wide Network Services Interruption

WHEN: Sunday, July 27, 2014  Duration: 7:00am Sunday - 3:30am Monday

WHERE: Campus-wide

Current Status: Resolved

Description: *Final Update*  With the exception of outstanding issues related to the other active system status message our campus-wide network interruption is complete and affected services should be restored.  As noted previously, this work went later than scheduled to the substantial complications caused by the authentication service issues.  We apologize for any inconvenience the extended outage my have caused.

*UPDATE - Sunday Afternoon*
Due to the issues noted in the other active system status message our campus-wide network interruption is not yet completed.  A final time-frame for restoration of services has not been determined, however we are working swiftly to restore as many services as possible.

*Original Post*
This Sunday (July 27th) Information & Technology Services will be performing maintenance on core network and server equipment.  During this time there will be a series of intermittent interruptions affecting most of the services we offer, such as Sakai, Banner, PLU web (www.plu.edu), Library and many others.

The work will begin as early as 7:00AM on Sunday morning with the primary disruption occurring earlier in the scheduled maintenance period.  Most services will be restored by 2:00pm and all work will be completed no later than 4:00PM on Sunday afternoon.

If you have any questions, please call the I&TS Help Desk at (253) 535-7525 or send an email to helpdesk@plu.edu

Thank you for your patience during this disruption.

Service(s) Impacted: All campus-based network services including: Sakai, Banner, Cascade, Campus Calendar, Web Help Desk, Campus Network, ePass, Library and many others.

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, July 16, 2014

***Resolved*** Library OCLC Services Experiencing Access Isssues

WHAT:  Library OCLC Services Experiencing Access Issues

WHEN: 07/16/14

Current Status: Resolved as of 07/16/2014 2:20 PM

Description:  From OCLC System Alert: "Several OCLC systems are experiencing access and/or response time problems. We are working on resolving the issues as soon as possible and will update this alert as we have more information."

For updates, check OCLC system alerts at http://www.oclc.org/support/systemalerts/default.asp

Service(s) Impacted: Library Services such as FirstSearch, ILLiad, WorldCat, WorldCat Local

Check http://www.plu.edu/status/ for periodic updates.


Wednesday, July 9, 2014

Sakai Unavailable for Maintenance on Fri., July 11, 6AM

*** UPDATE *** July 11, 6:14AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** July 11, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  07/11/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, July 11, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, July 11, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.