Thursday, August 21, 2014

*Update* Campus Telephone & Voicemail System Upgrades - Friday, August 22nd, 6pm-Midnight

WHAT: Campus Telephone & Voicemail System Upgrades

WHEN: 08/22/2014 Duration: 6:00pm-Midnight

WHERE: Campuswide

Current Status: Open

Description:
*Update*
Work by I&TS and our vendor partners to upgrade the campus phone system was completed over the past weekend.  This work involved a complete overhaul of the telephone system serving all 1648 extensions across campus.

Our team has worked extensively over the last several days testing and troubleshooting a variety of issues and concerns that have been identified following the completion of the upgrade process.  The majority of the systemic or broadly impacting issues as well as telephone services supporting life safety services have been resolved and the work is beginning to shift to focus on individual telephone lines that may continue to be experiencing problems.

If you are experiencing a problem with your office telephone and do not already have an I&TS Helpdesk ticket # assigned, please contact the I&TS Helpdesk so we can open a ticket and properly track the problem through to resolution.  If the problem you experience involved dialing a telephone number, it is very important that you provide that number along with your trouble report in order for us to properly troubleshoot the issue.

You can reach the I&TS Helpdesk by:
Web:     http://helpdesk.plu.edu
e-mail:   helpdesk@plu.edu
Phone:  253-535-7525

Thank you for your patience as work work to resolve any outstanding issues as quickly as possible.


*Original Post*
Beginning this Friday (8/22) night around 6pm I&TS and our support contractors will be working to upgrade the campus telephone system (PBX).  During the upgrade period a series of disruptions to the campus telephone system will occur.  The outages will consist of:

  -- a brief rolling outage across all campus phone lines resulting in a brief (1-10 minute) interruption of each telephone line
  -- a 3-4 hour period when voicemail service will be unavailable
  -- as well as a possible interruptions to calling to/from campus.

The disruptions are currently anticipated to be completed by midnight, however, extensive testing of campus phone lines will follow our work and testing may continue overnight or through the weekend if any issues are identified.  While no specific issues are anticipated, I&TS and our support contractors will be fully staffed on Monday morning in order to address any issues that may arise from this upgrade process.

Regular updates to our progress will be posted on the PLU System Status page http://www.plu.edu/status/   If you identify an issue with telephone/voicemail service outside of the Friday 6pm-midnight work period please contact the I&TS Helpdesk  (helpdesk@plu.edu, http://www.plu.edu/helpdesk, 253-535-7525)

Service(s) Impacted: Campus Telephone & Voicemail

Workarounds: Cell phones, e-mail, etc.

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, August 19, 2014

Netstor Unavailable for Scheduled Upgrades - Thursday, August 21st, 5:30 - 6:30pm

*** UPDATE *** August 21, 6:51PM - The Netstor upgrade has been completed and sharing has been re-enabled on the system. Please contact the Help Desk at 253-535-7525 if you are having problems connecting.

WHAT: Netstor Unavailable for Scheduled Upgrades

WHEN: 08/21/14  Duration: 5:30 to 6:30 pm

Current Status: Open, Resolved, Closed

Description: Netstor access will be unavailable from 5:30 pm to 6:30 pm on Thursday, 8/21/14 while Information and Technology Services upgrades the system. If you have any questions or concerns, please contact the Help Desk at helpdesk@plu.edu or by phone at 253-535-7525.

Service(s) Impacted: Netstor

Next Update: Thursday, August 21st, 6:30pm or when update is complete


Check http://www.plu.edu/status/ for periodic updates.

Friday, August 15, 2014

Sakai Unavailable for Pre-Fall Maintenance - Fri., Aug. 22, 6am-12noon

*** UPDATE *** August 22, 8:40AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 22, 6:00AM - Sakai is currently offline for the planned pre-fall term maintenance. The Sakai Support team is working to restore this service by 12:00PM (if not before).

WHAT:  Sakai Unavailable for Pre-Fall Maintenance  

WHEN:  08/22/14  Duration:  6:00am - 12:00noon

Description:  On Friday morning, August 22, Sakai will be out of service from 6:00AM to 12:00PM to implement significant maintenance to Sakai before the fall term begins. Because Sakai is scheduled to not be available Friday morning, please plan accordingly.

In addition to the longer than normal maintenance period for Sakai, please note the following changes to anticipate:

* Prior to user login, Sakai users will be presented with a significantly renovated Sakai Support site.

* Students, faculty, and staff will have access to significantly improved Help documentation within Sakai, customized for Students and Instructors.

A preview of the new Sakai Help documentation.

If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, August 22, 12noon

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, July 29, 2014

Sakai Unavailable for Maintenance on Fri., Aug. 1, 6AM

*** UPDATE *** August 1, 6:11AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 1, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  08/01/14  Duration:  6:00AM - 6:30AM 

Description:  On Friday, August 1, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, August 1, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Sunday, July 27, 2014

*Update* Various Web Services Offline - Unrelated to planned Sunday downtime

WHAT: *Update* Various Web Services

WHEN: 7/26/2014  Duration: Begin: Saturday, 7/26 and ongoing for some services.

Current Status: Resolved

Description: *Update*  A portion of the affected services have been restored including Google Apps, Sakai, and Web Help Desk.  Unfortunately several services continue to be impacted and in a few cases may not be resolved for a day or more as we must work with outside service providers to complete the changes on their systems.

*Original Post*
A number of web-based services are unavailable due to issues with the login page used to access them.  Sometime on Saturday an SSL encryption certificate used, in part, to protect data transmitted between some of our servers encountered an expiration issue caused by the signing authority.  We have identified the issue and are working to resolve this as fast as possible.

*Note*  Google Apps access has already been restored as of this message posting.

Service(s) Impacted: Sakai, Gmail, Google Apps, Cascade, Web Help Desk, ePass, and others

Estimated Time to Resolution or Next Update: Approximately 4:00pm 7/28/2014

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, July 23, 2014

*Complete* *Delayed Restoration of services* Campus-wide Network Maintenance Outage - Sunday, July 27th - 7:00am-4:00pm

WHAT: *Complete* *Delayed Restoration of services* Campus-wide Network Services Interruption

WHEN: Sunday, July 27, 2014  Duration: 7:00am Sunday - 3:30am Monday

WHERE: Campus-wide

Current Status: Resolved

Description: *Final Update*  With the exception of outstanding issues related to the other active system status message our campus-wide network interruption is complete and affected services should be restored.  As noted previously, this work went later than scheduled to the substantial complications caused by the authentication service issues.  We apologize for any inconvenience the extended outage my have caused.

*UPDATE - Sunday Afternoon*
Due to the issues noted in the other active system status message our campus-wide network interruption is not yet completed.  A final time-frame for restoration of services has not been determined, however we are working swiftly to restore as many services as possible.

*Original Post*
This Sunday (July 27th) Information & Technology Services will be performing maintenance on core network and server equipment.  During this time there will be a series of intermittent interruptions affecting most of the services we offer, such as Sakai, Banner, PLU web (www.plu.edu), Library and many others.

The work will begin as early as 7:00AM on Sunday morning with the primary disruption occurring earlier in the scheduled maintenance period.  Most services will be restored by 2:00pm and all work will be completed no later than 4:00PM on Sunday afternoon.

If you have any questions, please call the I&TS Help Desk at (253) 535-7525 or send an email to helpdesk@plu.edu

Thank you for your patience during this disruption.

Service(s) Impacted: All campus-based network services including: Sakai, Banner, Cascade, Campus Calendar, Web Help Desk, Campus Network, ePass, Library and many others.

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, July 16, 2014

***Resolved*** Library OCLC Services Experiencing Access Isssues

WHAT:  Library OCLC Services Experiencing Access Issues

WHEN: 07/16/14

Current Status: Resolved as of 07/16/2014 2:20 PM

Description:  From OCLC System Alert: "Several OCLC systems are experiencing access and/or response time problems. We are working on resolving the issues as soon as possible and will update this alert as we have more information."

For updates, check OCLC system alerts at http://www.oclc.org/support/systemalerts/default.asp

Service(s) Impacted: Library Services such as FirstSearch, ILLiad, WorldCat, WorldCat Local

Check http://www.plu.edu/status/ for periodic updates.