Monday, September 29, 2014

Sakai Turnitin Service - Scheduled Maintenance Oct. 11, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance Oct. 11, 7am-11am PDT

WHEN:  10/11/14  Duration:  7AM - 11AM PDT

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, October 11, 2014, from 7AM to 11AM Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 24, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 26, 6AM


*** UPDATE *** September 26, 6:06AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 26, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  09/26/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 26, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 26, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 17, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 19, 6AM

*** UPDATE *** September 19, 6:11AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 19, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/19/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 19, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 19, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, September 15, 2014

*UPDATE* PLU Internet Connectivity Trouble, beginning Sunday, September 14th 10:00pm

WHAT: PLU Internet Connectivity Trouble

WHEN: 9/14/2014 beginning at 10:00pm

WHERE: Campus-wide

Current Status: Resolved

Description: *Update*  The failed equipment was replaced Monday mid-day and after a testing period I&TS rebalanced our Internet service across both ISPs.  At this time it appears the issue is resolved and no further problems/work are anticipated.

*Original Post*
At 10:35pm I&TS personnel were notified of an intermittent disruption to campus Internet service affecting at least one office.  Upon further investigation we found a router provided by one of our campus ISPs was spontaneously rebooting causing a connection interruption.

Until a repair/replacement of the faulty equipment can be completed we have disabled the affected link and will route all campus Internet service through our other ISP.  Throughout most of the day this change should not be noticeable, however, during peak times it is possible some degradation in performance may be noticeable when using Internet services.

Service(s) Impacted: Campus Network

Next Update: n/a

Root Cause: ISP provided router is experiencing hardware related power cycling.

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 10, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 12, 6AM

*** UPDATE *** September 12, 6:16AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 12, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/12/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 12, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 12, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, September 9, 2014

***UPDATE*** Problems with the Campus Phone System

*** UPDATE ***
The issue with the phone system has been resolved and the phone system should be functioning normally again. Please contact the Help Desk at 253-535-7525 if you continue to experience issues with your campus phone.

***REOPENED***
The campus phone system is experiencing similar problems to those that came up on Tuesday. The Communications team is current working on the issue and will provide an update as soon as possible.

*** UPDATE ***
The current issue with the phone system has been resolved and a temporary fix has been put in place that the Communications team believes will resolve the immediate issues. They have a plan for a long term fix that will be implemented soon to avoid disruptions like this in the future. Please contact the Help Desk at 253-535-7525 if you continue to have problems with your phone and we will do what we can to resolve them for you.

WHAT: Phone System Problems

WHEN: 09/09/2014 2:10pm

WHERE: Multiple Locations on Campus

Current Status: Open

Description: The PLU phone system is experiencing problems with a large number of phone lines on campus. The Communications team is working to resolve the issue as soon as possible. Problems include delays when dialing and inability to dial out.

Root Cause / Continuous Improvement: To be determined.


Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 3, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 5, 6AM

*** UPDATE *** September 5, 6:09AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 5, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance  

WHEN:  09/05/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 5, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 5, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.