Monday, September 15, 2014

*UPDATE* PLU Internet Connectivity Trouble, beginning Sunday, September 14th 10:00pm

WHAT: PLU Internet Connectivity Trouble

WHEN: 9/14/2014 beginning at 10:00pm

WHERE: Campus-wide

Current Status: Resolved

Description: *Update*  The failed equipment was replaced Monday mid-day and after a testing period I&TS rebalanced our Internet service across both ISPs.  At this time it appears the issue is resolved and no further problems/work are anticipated.

*Original Post*
At 10:35pm I&TS personnel were notified of an intermittent disruption to campus Internet service affecting at least one office.  Upon further investigation we found a router provided by one of our campus ISPs was spontaneously rebooting causing a connection interruption.

Until a repair/replacement of the faulty equipment can be completed we have disabled the affected link and will route all campus Internet service through our other ISP.  Throughout most of the day this change should not be noticeable, however, during peak times it is possible some degradation in performance may be noticeable when using Internet services.

Service(s) Impacted: Campus Network

Next Update: n/a

Root Cause: ISP provided router is experiencing hardware related power cycling.

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 10, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 12, 6AM

*** UPDATE *** September 12, 6:16AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 12, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/12/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 12, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 12, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, September 9, 2014

***UPDATE*** Problems with the Campus Phone System

*** UPDATE ***
The issue with the phone system has been resolved and the phone system should be functioning normally again. Please contact the Help Desk at 253-535-7525 if you continue to experience issues with your campus phone.

***REOPENED***
The campus phone system is experiencing similar problems to those that came up on Tuesday. The Communications team is current working on the issue and will provide an update as soon as possible.

*** UPDATE ***
The current issue with the phone system has been resolved and a temporary fix has been put in place that the Communications team believes will resolve the immediate issues. They have a plan for a long term fix that will be implemented soon to avoid disruptions like this in the future. Please contact the Help Desk at 253-535-7525 if you continue to have problems with your phone and we will do what we can to resolve them for you.

WHAT: Phone System Problems

WHEN: 09/09/2014 2:10pm

WHERE: Multiple Locations on Campus

Current Status: Open

Description: The PLU phone system is experiencing problems with a large number of phone lines on campus. The Communications team is working to resolve the issue as soon as possible. Problems include delays when dialing and inability to dial out.

Root Cause / Continuous Improvement: To be determined.


Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 3, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 5, 6AM

*** UPDATE *** September 5, 6:09AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 5, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance  

WHEN:  09/05/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 5, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 5, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Thursday, August 21, 2014

*Update* Campus Telephone & Voicemail System Upgrades - Friday, August 22nd, 6pm-Midnight

WHAT: Campus Telephone & Voicemail System Upgrades

WHEN: 08/22/2014 Duration: 6:00pm-Midnight

WHERE: Campuswide

Current Status: Open

Description:
*Update*
Work by I&TS and our vendor partners to upgrade the campus phone system was completed over the past weekend.  This work involved a complete overhaul of the telephone system serving all 1648 extensions across campus.

Our team has worked extensively over the last several days testing and troubleshooting a variety of issues and concerns that have been identified following the completion of the upgrade process.  The majority of the systemic or broadly impacting issues as well as telephone services supporting life safety services have been resolved and the work is beginning to shift to focus on individual telephone lines that may continue to be experiencing problems.

If you are experiencing a problem with your office telephone and do not already have an I&TS Helpdesk ticket # assigned, please contact the I&TS Helpdesk so we can open a ticket and properly track the problem through to resolution.  If the problem you experience involved dialing a telephone number, it is very important that you provide that number along with your trouble report in order for us to properly troubleshoot the issue.

You can reach the I&TS Helpdesk by:
Web:     http://helpdesk.plu.edu
e-mail:   helpdesk@plu.edu
Phone:  253-535-7525

Thank you for your patience as work work to resolve any outstanding issues as quickly as possible.


*Original Post*
Beginning this Friday (8/22) night around 6pm I&TS and our support contractors will be working to upgrade the campus telephone system (PBX).  During the upgrade period a series of disruptions to the campus telephone system will occur.  The outages will consist of:

  -- a brief rolling outage across all campus phone lines resulting in a brief (1-10 minute) interruption of each telephone line
  -- a 3-4 hour period when voicemail service will be unavailable
  -- as well as a possible interruptions to calling to/from campus.

The disruptions are currently anticipated to be completed by midnight, however, extensive testing of campus phone lines will follow our work and testing may continue overnight or through the weekend if any issues are identified.  While no specific issues are anticipated, I&TS and our support contractors will be fully staffed on Monday morning in order to address any issues that may arise from this upgrade process.

Regular updates to our progress will be posted on the PLU System Status page http://www.plu.edu/status/   If you identify an issue with telephone/voicemail service outside of the Friday 6pm-midnight work period please contact the I&TS Helpdesk  (helpdesk@plu.edu, http://www.plu.edu/helpdesk, 253-535-7525)

Service(s) Impacted: Campus Telephone & Voicemail

Workarounds: Cell phones, e-mail, etc.

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, August 19, 2014

Netstor Unavailable for Scheduled Upgrades - Thursday, August 21st, 5:30 - 6:30pm

*** UPDATE *** August 21, 6:51PM - The Netstor upgrade has been completed and sharing has been re-enabled on the system. Please contact the Help Desk at 253-535-7525 if you are having problems connecting.

WHAT: Netstor Unavailable for Scheduled Upgrades

WHEN: 08/21/14  Duration: 5:30 to 6:30 pm

Current Status: Open, Resolved, Closed

Description: Netstor access will be unavailable from 5:30 pm to 6:30 pm on Thursday, 8/21/14 while Information and Technology Services upgrades the system. If you have any questions or concerns, please contact the Help Desk at helpdesk@plu.edu or by phone at 253-535-7525.

Service(s) Impacted: Netstor

Next Update: Thursday, August 21st, 6:30pm or when update is complete


Check http://www.plu.edu/status/ for periodic updates.

Friday, August 15, 2014

Sakai Unavailable for Pre-Fall Maintenance - Fri., Aug. 22, 6am-12noon

*** UPDATE *** August 22, 8:40AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 22, 6:00AM - Sakai is currently offline for the planned pre-fall term maintenance. The Sakai Support team is working to restore this service by 12:00PM (if not before).

WHAT:  Sakai Unavailable for Pre-Fall Maintenance  

WHEN:  08/22/14  Duration:  6:00am - 12:00noon

Description:  On Friday morning, August 22, Sakai will be out of service from 6:00AM to 12:00PM to implement significant maintenance to Sakai before the fall term begins. Because Sakai is scheduled to not be available Friday morning, please plan accordingly.

In addition to the longer than normal maintenance period for Sakai, please note the following changes to anticipate:

* Prior to user login, Sakai users will be presented with a significantly renovated Sakai Support site.

* Students, faculty, and staff will have access to significantly improved Help documentation within Sakai, customized for Students and Instructors.

A preview of the new Sakai Help documentation.

If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, August 22, 12noon

Check http://www.plu.edu/status/ for periodic updates.