Wednesday, November 19, 2014

Sakai: New Look on Fri., Nov. 21, 2014

WHAT:  Sakai: New Look on Fri., Nov. 21, 2014

WHEN:  11/21/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, November 21, Sakai will be out of service from 6:00AM to 6:30AM for planned maintenance. During this time stylistic adjustments will be applied to Sakai in order to adopt a color scheme forthcoming to the PLU website. Furthermore, the font size and line spacing of rich-text content in Sakai will be increased to improve readability. A preview of the new look is available below.



NOTE:  After the change to Sakai's look on Friday morning, some users might see anomalies in how Sakai displays. Users can fix this by clearing their web browser's cache. Instructions for doing so across a wide range of browsers and devices are available on http://www.refreshyourcache.com/. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 21, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, November 17, 2014

Internet Native Banner & Banner Web - Scheduled Maintenance, Sunday, November 23rd, 1:00 am-12:00pm (pst)

WHAT: Internet Native Banner & Banner Web - Scheduled Maintenance, Sunday, November 23rd, 1:00 am-12:00pm (pst)

WHEN: 11/23/14 Duration: 1:00am-12:00pm (pst)

WHERE: On & Off Campus

Current Status: Open

Description: All Banner services - Internet Native and Banner Web - will be unavailable during a scheduled maintenance window on Sunday, November 23rd, 2014, from 1:00 am - 12:00pm (pst).  This post will be updated when the maintenance is complete and Banner services are once again available.

Workarounds:  There are no workarounds available during this time.

Service(s) Impacted: Internet Native Banner & Banner Web

Estimated Time to Next Update/Resolution:  12:00pm, 11/23/14

Check http://www.plu.edu/status/ for periodic updates.


Wednesday, November 5, 2014

Unplanned Sakai Service Disruption

*** UPDATE *** Nov. 6, 2:00PM - The Sakai Support Team has correlated yesterday afternoon's service disruption to a routine maintenance procedure that pertains to Sakai's database server. Before yesterday's incident, this routine procedure had not previously affected Sakai's connection to its database. Moving forward, this procedure will be revised to safeguard Sakai's database connectivity.

WHAT:  Unplanned Sakai Service Disruption

WHEN:  11/05/14  Duration:  2:55PM - 3:18PM (approx.)

Current Status: Open

Description:  At approximately 2:55PM today (Wed., Nov. 5) Sakai experienced an unplanned service disruption. The Sakai Support Team restored this service at approximately 3:18PM, and they continue to investigate root cause.

Service(s) Impacted: Sakai

Root Cause / Continuous Improvement:  See update above, posted Nov. 6.

Check http://www.plu.edu/status/ for periodic updates.

Sunday, November 2, 2014

ResolvedIssues with accessing PLU sites from off campus *Minor Update* - Sunday, November 2, 2014

WHAT: At approximately 1:32 pm, we received reports that several PLU external facing websites are inaccessible. Systems is investigating the issue

Edit: Updated status to include reports of slow connections on campus as well as issues connecting to some services.  Systems & Communications team members are en-route to campus to begin assessment.  Arrival on campus expected in by 1:55pm.

WHEN: 2.11.2014

Current Status: Open

Description:  RESOLUTION: All connections should be working. Some users experiencing connection issues will need to restart their devices. If issues persist, please call the Help Desk at 253-535-7525.

Update: 3:00 pm - We are still diagnosing the cause of the issue. Please stand by for further updates.

Original Message: At approximately 1:32 pm on 2.11.2104, the Help Desk received reports of issues with accessing the following PLU sites from off campus:

www.plu.edu
sakai.plu.edu
banweb.plu.edu
chili.plu.edu

We have notified our Systems team and we are investigating the cause of the issue. We will post updates and will craft a solution as soon as they are available.

We are also receiving reports of slow connections on campus as well, though it looks as if pages will load given enough time.

Service(s) Impacted: Sakai, Banner, PLU Home Page

Workarounds: No Workarounds at this time

Estimated Time to Resolution or Next Update: 5:00 pm

Root Cause / Continuous Improvement: The issue was a problem with one of the upstream providers to one of our ISPs. We will post a more complete description of the issue, our resolution, and preventative measures relatively soon.

Check http://www.plu.edu/status/ for periodic updates.

Monday, October 27, 2014

Errors Accessing Google Drive - Error 500 and slow connections

WHAT: Google has posted a status update noting that some users are having difficulty accessing Google Drive

WHEN: 10/27/2014

Current Status: Open

Description:  

Update 11:45 pm 10/27: Google is still noticing errors and problems with Google Drive. Their next scheduled update is 1:30 PM local time.

Original Message: At approximately 8:50 am, we began to receive reports of users receiving errors when accessing Google Drive. At approximately 9:10 am, Google posted an update on their status dashboard that Drive was experiencing difficulties.

Users attempting to access some Drive documents may receive an Error 500 or just an incredibly slow connection when working in Google Drive.

We will post updates as Google Provides them.

Service(s) Impacted: Google Apps

Workarounds: There are no work arounds at this time

Estimated Time to Resolution or Next Update: 1:30 pm

Root Cause / Continuous Improvement:Unknown



Check http://www.plu.edu/status/ for periodic updates.


Friday, October 24, 2014

Sakai Turnitin Experiencing Service Disruption

*** UPDATE *** Oct. 24, 11:35AM - The Turnitin technicians have reported that the Turnitin system is now back to normal.

WHAT:  Sakai Turnitin Experiencing Service Disruption

Description:  The Sakai Turnitin service is currently experiencing an unplanned service disruption as noted on the Turnitin System Status page. Turnitin technicians are working to resolve this and will post updates on the Turnitin System Status page. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted: Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, October 22, 2014

Sakai Unavailable for Maintenance on Fri., Oct. 24, 6AM

*** UPDATE *** October 24, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 24, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  10/24/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, October 24, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Oct. 24, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.