***RESOLVED*** OCLC Service Outage - Access to Some Library Services Impacted

WHAT: OCLC Service Outage for Some Library Services

WHEN: 03/06/14 10:05am

Current Status: Resolved 03/06/14 1:15pm

Description:
RESOLUTION 1:54pm:  We received notice from the OCLC service that their issues have been resolved.   All services should be operational at this time.  We thank you for your patience.

Original Post:  OCLC experienced system outages that are in the process of being resolved. We appreciate your patience while we work through this issue. This may impact access to some services such as:

• Connexion
• EZproxy
• FirstSearch
• ILLiad
• WorldCat

We're waiting to hear from the service provider for updates.

Service(s) Impacted:  Library catalog and databases.

Check http://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance Mar. 15, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance March 15, 7am-11am PDT

WHEN:  03/15/14  Duration:  7am - 11am (intermittent)

Description:  The Turnitin service may be intermittently unavailable during a scheduled maintenance period on Saturday, March 15th, 2014, from 7 to 11 AM Pacific Time. You can view the Turnitin System Status page for updates. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Feb. 28, 6AM

*** UPDATE *** February 7, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 3, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/28/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, February 28, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, February 28, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Web Help Desk Unavailable for Maintenance on Fri., Feb. 28, 6AM

*** UPDATE *** 7:05 AM - Maintenance tasks were performed successfully and Web Help Desk is now available for use.

WHAT: Web Help Desk scheduled maintenance

WHEN: 02/28/2014 Duration: 6:00-8:00 AM

Current Status: Open

Description: On Friday, February 28, Web Help Desk will be unavailable from 6:00 AM to 8:00 AM while the software is upgraded and maintenance is performed on its database. If you have any questions or concerns, please e-mail helpdesk@plu.edu.

Service(s) Impacted: Web Help Desk


Estimated Time to Resolution or Next Update: Friday, February 28, 8:00 AM



Check http://www.plu.edu/status/ for periodic updates.

*Complete* Banner Database Server Emergency Reboot - February 17th,2014 3:15pm

WHAT: Banner Database Server Emergency Reboot

WHEN: 2/17/2014 Duration: 20-30 minutes

Current Status: Complete

Description: The Banner database server is going to be rebooted momentarily due to an issue that appears to be causing persistent connectivity issues for

Service(s) Impacted: Banner

Next Update: Upon reboot completion, approximately 20 minutes

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.

Library ProQuest System Planned Maintenance 2/15/2014

WHAT: The ProQuest system will be taken down for maintenance on February 15th.

WHEN: 02/15/2014 Duration: 8 hours (up again 2/16/2014 at 3 am)

Current Status: Open

Description: The ProQuest system will be taken down for planned maintenance on February 15th.  The system will be down for approximately 8 hours.

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: 2/16/2014

Root Cause / Continuous Improvement: Planned Maintenance.



Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Feb. 7, 6AM

*** UPDATE *** February 7, 6:08AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 3, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/07/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, February 7, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, February 7, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.