Tuesday, December 16, 2014

Banserve3 Scheduled Downtime

WHAT: Banserve3 Scheduled Downtime

WHEN: 12/18/14 Duration: 4:00-8:00 pm (pst)

WHERE: On Campus

Current Status: Open

Description: On Thursday, December 18th beginning at 4:00 pm, all Departmental and Banner Output folders which reside on Banserve3 will be unavailable while we upgrade the system to a virtual server.  An update will be posted when the work is complete.

Service Impacted: Banserve3 only.  This outage will not affect Netstor, Internet Native Banner (INB), Banner Web, Sakai or any other campus systems.



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, December 9, 2014

***RESOLVED*** Google Drive Inaccessible 12/9/2014

WHAT: Users are reporting difficulty with accessing Google Drive, receiving error 500 when attempting to access

WHEN: 12/09/14

Current Status: Open

Description:
Resolved: At 9:28 pm, google marked the issue as resolved. If you continue to have issues accessing Drive, please contact the help desk at 253 535 7525.

Update 8:23 pm: Still no word on resolution from google, but work around is to use drive.google.com/drive for the URL.

For us this means when you get the error 500, change the address from:

https://drive.google.com/?tab=mo&authuser=0

to: https://drive.google.com/drive

Original Message:

At approximately 7:30 pm, we received reports of accessing Google Drive. Users reported receiving an error 500.

Shortly after we began to receive reports, Google posted a notice on their Apps status blog noting a disruption of service for Drive. The incidents appear to be one in the same, though we will investigate to see if there are other underlying causes.

Service(s) Impacted: Google Apps

Work Arounds: use the url: https://drive.google.com/drive to access; works for some users, but not all.

Estimated Time to Resolution or Next Update: Approximately 9 pm or as soon as Google updates

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.



Intermittent Internet Connectivity Issues - Status Message - December 9, 2014

WHAT: Intermittent Internet Connectivity Issues

WHEN: December 2014

WHERE: Campus-wide, for certain network segments

Current Status: Open

Description: Over the last few weeks we have begun receiving reports of sporadic, though brief, disruptions to Internet access from many parts of the campus that have been increasing in frequency.  In the course of troubleshooting this issue we ultimately identified an apparent root cause that stems from overloading our current firewalls beyond a specific technical limitation.  We are working to identify solutions to mitigate this issue.  Unfortunately, one of the corrections we attempted yesterday (Monday, December 8th) appears to have some unintended consequences that caused a technically different, but broader set of disruptions to occur.  We have backed out the configuration changes and continue to pursue solutions to the original issue.

Service(s) Impacted: Internet access via Campus Network

Workarounds: None identified at this time

Estimated Time to Resolution or Next Update: Next update as new information becomes available.

Root Cause / Continuous Improvement: Under investigation

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, December 3, 2014

Sakai Unavailable for Maintenance on Fri., Dec. 5, 6AM

*** UPDATE *** December 5, 6:24AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** December 5, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  12/05/14  Duration:  6:00AM - 6:30AM

Description: On Friday, December 5, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, Dec. 5, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, November 25, 2014

***Resolved*** Brief Disruption of ePass Protected Webpages Until Noon

WHAT: ePass protected content such as the PLU email and Sakai may have login issues as we prep for the transition to the new PLU website

WHEN: 11/25/2014  Duration: Ought be resolved by ~ Noon

Current Status: Open

Description:

Resolution 12:57 pm: The new site is live and the page access should be restored. Please contact the Help Desk with any issues you find. 253 535 7535.

Update 12:30 pm: We're still tying up a few loose ends in preparation for the new site launch. The launch will be delayed for a bit while we tidy-up.

Original Message: 

In preparation for the launching of the new PLU website, some pages requiring a login through ePass may not be accessible until noon today. The transition requires a bit of behind the scenes prep-work which will result in some logins not working correctly on the old PLU site. An example of such pages is the Meal Plan page or the Residential Life Housing Application page. Other services, such as the email login or Sakai will not be affected.

We will work to keep this window of inaccessibility as small as possible; once the new site is launched, all users should be able to log in properly once more. We will be posting to both @PLUSystemStatus and @PLUHelpDesk with updates regarding these login issues.

Estimated Time to Resolution or Next Update: The issue should be resolved by 12:00 pm on 11/25




Check http://www.plu.edu/status/ for periodic updates.



Friday, November 21, 2014

BioOne maintenance outage

WHAT: BioOne maintenance outage

WHEN: 11/21/14, 3:00 pm Duration: 4 hours

Current Status: Open

Description: The BioOne journal service will be intermittently offline the afternoon of Nov. 21. If you are unable to access articles on BioOne, please try again after 7:00pm.

Service(s) Impacted: Library

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, November 19, 2014

Sakai: New Look on Fri., Nov. 21, 2014

*** UPDATE *** November 21, 6:25AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 21, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai: New Look on Fri., Nov. 21, 2014

WHEN:  11/21/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, November 21, Sakai will be out of service from 6:00AM to 6:30AM for planned maintenance. During this time stylistic adjustments will be applied to Sakai in order to adopt a color scheme forthcoming to the PLU website. Furthermore, the font size and line spacing of rich-text content in Sakai will be increased to improve readability. A preview of the new look is available below.



NOTE:  After the change to Sakai's look on Friday morning, some users might see anomalies in how Sakai displays. Users can fix this by clearing their web browser's cache. Instructions for doing so across a wide range of browsers and devices are available on http://www.refreshyourcache.com/. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 21, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.