Thursday, July 30, 2015

Scheduled Maintenance for Banner Production - Sunday August 2nd, 2015 from 7 to 9am

WHAT: Scheduled Maintenance for Banner Production

WHEN: 08/02/15  Duration: 7 am to 10 am

WHERE:  Campus Wide

Current Status: Open

Description: Scheduled Maintenance for the Banner Production system, including Internet Native Banner (INB) and Banner Web Services (SSB), resulting in Banner Production being unavailable during the maintenance window.

Service(s) Impacted:  Banner

Workarounds: N/A

Estimated Time to Resolution or Next Update: Sunday morning, August 2nd, by 10 am.

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.

Monday, July 27, 2015

Elsevier maintenance outage

WHAT: Elsevier maintenance outage

WHEN: 08/01/2015, 3:00 pm Duration: 4.5 hours


Current Status: Open

Description: The Elsevier platform, including the ScienceDirect journals service, will be offline for scheduled maintenance. Please plan your research accordingly.

Service(s) Impacted: Library

Workarounds: Other online library services will not be affected.


Check http://www.plu.edu/status/ for periodic updates.

Friday, July 24, 2015

Banner Web (Self-Service) - New Branding and Login Enhancement; 7/24/2015

WHAT: Banner Web (Self-Service) - New Branding and Login Enhancement; 7/24/2015

WHEN: 07/24/2015 Duration: Completed

WHERE: On & Off Campus

Current Status: Closed

Description: Banner Self-Service has received new branding today;  ePass Sign-In to Banner Self-Service is now available.

Service Impacted: Banner

Estimated Time to Resolution or Next Update:  Complete

Root Cause / Continuous Improvement: Continuous Improvement


Check http://www.plu.edu/status/ for periodic updates.

Monday, July 20, 2015

ProQuest Systems Upgrade

WHAT: ProQuest Systems Upgrade

WHEN: 08/08/15, 7:00 pm Duration: 8 hours


Current Status: Open

Description: ProQuest will be upgrading its systems infrastructure for increased reliability. ProQuest research databases, including Research Library and Nursing & Allied Health, will be unavailable. Please plan your research accordingly.

Service(s) Impacted: Library

Workarounds: Other online library services will not be affected.


Check http://www.plu.edu/status/ for periodic updates.


Thursday, July 9, 2015

Sakai Rich-Text Editor Upgrade on Aug. 8, 2015

WHAT:  Sakai Rich-Text Editor Upgrade on Aug. 8, 2015

WHEN:  08/08/2015  Duration:  7:00AM - 7:30AM PDT

Description:  On Saturday, August 8, 2015, Sakai will be out of service from 7:00AM to 7:30AM PDT in order to upgrade the CKEditor, the rich-text editor in Sakai. The CKEditor is embedded within many Sakai tools including Lessons, Mailtool, Assignments, Announcements, etc.

As a result of this upgrade, the new CKEditor will have a new look-and-feel, most noticeably with updated tool icons. However, the current ordering of the CKEditor’s buttons and drop-down menus will remain the same. Furthermore, many of the quirks users experience with this editor will be resolved as a result of this upgrade.

For a closer look at each of the new CKEditor buttons and menus, see the document What is the purpose of each of the CKEditor controls? If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Saturday, August 8, 7:30AM PDT

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, July 8, 2015

***RESOLVED*** PLU ePass Login Service Disruption

WHAT: PLU ePass Login Service Disruption

Current Status: Resolved

***UPDATE***
7/8/15, 12:25PM : The issue with the ePass login service has been resolved and access to related services should now be working normally.  If you continue to have problems, please contact the I&TS Help Desk at 253-535-7525.

Description:  As of some time this morning (Wed., July 8), users have been experiencing a service disruption with the PLU ePass login system, preventing access to such services as Sakai, Gmail, Google Apps, and Web Help Desk. The Information & Technology Services team is diligently investigating to find and repair the problem as soon as possible.

Service(s) Impacted: Sakai, Gmail, Google Apps, Web Help Desk, ePass

Estimated Time to Resolution or Next Update:  As soon as possible

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, June 24, 2015

Research Guides migration downtime

WHAT: Research Guides migration downtime

WHEN: 06/25/2015, 4:00 pm Duration: a few hours

Current Status: Closed

Description: The library research guides platform will be undergoing a DNS migration. Research guides will be intermittently unavailable during this time.

Service(s) Impacted: Library

Workarounds: You will still be able to access the library catalog, as well as library databases through direct links on the library home page.


Check http://www.plu.edu/status/ for periodic updates.