Monday, March 23, 2015

Netstor Maintenance 3/25/2015 4:30 am - 5:30 am PST

WHAT: Netstor will undergo a planned downtime for maintenance

WHEN: 3/25/2015  Duration: 4:30 - 5:30 am

Current Status: Open

Description: Netstor will undergo a planned downtime for maintenance on Wednesday, the 23rd, from 4:30 am to 5:30 am. Users will be unable to connect during this time.

Service(s) Impacted: Nestor

Workarounds: (if applicable)

Estimated Time to Resolution or Next Update: 8 am Wednesday, the 23rd

Root Cause / Continuous Improvement: Planned Maintenance

Check for periodic updates.

Journals @ PLU and Article Linker Outage

WHAT: Journals @ PLU and Article Linker Outage

WHEN: 03/31/2015 Duration: All day

Current Status: Open

Description: Gold Rush, the service which hosts Journals @ PLU and the article linker, will be offline on Tuesday, March 31st for the entire day.

Service(s) Impacted: Library

Workarounds: Many journals and journal articles are directly accessible using the library catalog, and library research databases such as EBSCO and ProQuest. If "Check the PLU Library for Full Text" links do not work for you, try searching other databases for your article(s). Please contact the library reference desk at extension 7507 for assistance.

Check for periodic updates.

Wednesday, March 18, 2015

Sakai Unavailable for Maintenance on Fri., Mar. 20, 6AM PDT

*** UPDATE *** March 20, 6:25AM PST - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 20, 6:00AM PST - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance   

WHEN:  03/20/15  Duration:  6:00AM - 6:30AM PDT 

Description: On Friday, March 20, Sakai will be out of service from 6:00AM to 6:30AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Mar. 20, 6:30AM PDT

Check for periodic updates.

Wiley Online Library Scheduled Maintenance

WHAT: Wiley Online Library scheduled maintenance

WHEN: 03/21/15, 2:00 am Duration: up to 10 hours

Current Status: Open

Description: Wiley Online Library, which hosts Wiley published journals, will be undergoing scheduled maintenance. Access to the library will be disrupted during this time. Please plan your research accordingly.

Service(s) Impacted: Library

Check for periodic updates.

Wednesday, March 11, 2015

Wireless Disruption this morning from 2 am - 3am

WHAT: There will be a brief disruption of the campus wireless for a required update from 2 am - 3 am this morning.

WHEN: 03/12/2015 Duration: Scheduled from 2am - 3am, upgrade should only take ~15 minutes

WHERE: All Campus

Current Status: Open,

Description: The campus wireless network will undergo a brief disruption this morning (3/12/2015) to allow for a maintenance upgrade. This upgrade will resolve an issue with some users getting limited Internet connectivity in their dorm rooms.

The update window is from 2 am to 3 am, however, the disruption should be brief.

Service(s) Impacted: Campus Network

Workarounds: Ethernet connections will still work during this time. Please note that you may need to register in Gatekeeper once more if you connect via ethernet -- you do not need to replace your wireless registration; be sure to press the "Add New 4 Month Lease" button once logged in to Gatekeeper. If you need assistance with this, please call the Help Desk at 253-535-7525.

Estimated Time to Resolution or Next Update: 2am - 3am

Root Cause / Continuous Improvement: Firmware update to resolve an intermittent issue with some access points.

Check for periodic updates.

***Resolved*** ePass Password Syncing Problems with Gmail

WHAT: New account and password synchronization issue with Google

WHEN: 03/10/2015

Current Status: Open

Resolution: Google has resolved the issue and the syncing should be working once more. If you continue to have difficulty setting up gmail on your phone, please stop by the Help Desk, located on the first floor of the Library, or call 253-535-7525.

Original issue: Our Systems Team was notified by Google this morning of an issue which is affecting the synchronization of new passwords and accounts. In brief, users will experience problems using their ePass password in the following two scenarios:
  • Newly Made PLU Gmail accounts
  • Syncing gmail accounts using email applications on phones (e.g., on iOS, Gmail App on Android, etc)
This does not affect users attempting to access Gmail through a web-browser by going to 

Service(s) Impacted: Gmail

Workarounds: There are no workarounds at this time

Estimated Time to Resolution or Next Update: 3 pm

Root Cause / Continuous Improvement: A issue identified by Google is causing the synchronization problems. Google is actively working to resolve the issue.

Check for periodic updates.

Tuesday, March 10, 2015

Sakai Turnitin Experiencing Service Disruption

*** UPDATE *** March 11, 12PM PDT - As of yesterday afternoon, the queue of Turnitin submissions have been successfully processed.

WHAT:  Sakai Turnitin Experiencing Service Disruption

Description:  The Sakai Turnitin service has been experiencing unplanned service disruptions affecting submissions queued since Saturday, March 8, 7:30PM PDT. Turnitin technicians are working to resolve this, and the Sakai Support Team will continue to monitor the situation. If you have questions or concerns, please email

Service(s) Impacted:  Sakai Turnitin Service

Check for periodic updates.