Thursday, April 17, 2014

The Heartbleed Bug – What You Need to Know

As many of you may have heard, a flaw has been discovered in a common Internet security method. Although no specific security breaches have been identified, the flaw could allow malicious users to steal personal information. The flaw is associated with specific versions of OpenSSL, which is software that is widely used to secure web server traffic.  The flaw is known as the "Heartbleed" vulnerability.  A fix for this flaw, which was announced last week, is available, and Internet service providers and website managers around the world are working to implement the patch.
The most important thing for members of the PLU community to know is that Information & Technology Services has been working diligently to assess our risk and secure any vulnerable systems.  More information about likely recommendations for changing your PLU ePass password will be forthcoming once our work is completed.
However, many common websites using OpenSSL have also been identified as vulnerable, including Yahoo!, Flickr, NASA and Facebook, among others.

What You Need To Know

For non-PLU web services that contain sensitive data refrain from logging in for a few days while those servers are patched or until you are certain they are not at risk. For best security, you should not use the same password for your PLU ePass and for non-PLU logins. However, if you have done so, please change your ePass password.
  • Confirm that non-PLU websites you use have checked their systems and fixed them if needed. Once a website has patched the Heartbleed vulnerability, you should change your password for that site as swiftly as possible.
    • The password security firm LastPass has set up a Heartbleed Checker, which allows you to enter the URL of any website to check its vulnerability to the bug and whether the site has issued a patch.
  •  If the site or service hasn't patched the flaw yet, contact the company and ask when it expects to push out a fix to deal with Heartbleed.
  • If they have not patched the flaw, avoid logging in to their service until they do. Once they confirm they have fixed the problem, then change your password.
To get detailed information on this bug, you can visit the http://heartbleed.com/ website.

The safety and security of the PLU community is paramount -- please use the above resources to ensure that your personal information is protected.

Tuesday, April 8, 2014

*** RESOLVED *** Delayed Email Sending via Sakai

*** UPDATE *** April 8, 3:10PM - The backlog of emails in the queue have been processed, and delivery times for emails sent from Sakai have returned to normal.

*** UPDATE *** April 8, 10:38AM - Email sent from Sakai is currently being delayed by an average of 2 hours due to a backlog of emails in the queue. We anticipate that email sent will arrive, though we will continue to monitor the situation.

WHAT: We are investigating an issue where emails sent from Sakai are taking considerably longer to be delivered than usual.

WHEN: 04/08/14

Current Status: Open

Description: At approximately 10:15 am, we observed problems with email being sent via Sakai.  Specifically, emails sent in this manner are either taking a significantly longer time to be sent/delivered, and in some instances, are not sending.

We are currently investigating this issue and will post more information as it becomes available.

Service(s) Impacted: Sakai

Workarounds: No workaround for sending via Sakai at this point.

Estimated Time to Resolution or Next Update: 3:30 pm

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.



Wednesday, April 2, 2014

Brief Internet Service Outage 3:15-3:25pm

WHAT: Brief Internet provider outage this afternoon 3:15-3:25pm

WHEN: 4/2/2014 Duration: 10 minutes,  3:15-3:25pm

WHERE: Campuswide

Current Status: Resolved

Description: One of PLU's Internet Service Providers experienced a connection problem that caused approximately 60 customer sites, including PLU, to experience a loss of service.  The problem was quickly identified and resolved with no further issue anticipated.

Service(s) Impacted: Campus Network

Estimated Time to Resolution or Next Update:  No further updates are expected.

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, March 26, 2014

Brief Internet Outages 3/27/14 12 am - 2 am

WHAT: Brief Internet Outages as I&TS performs network maintenance and upgrades around campus.  Outages should last no longer than 5 minutes for each building. 

WHEN: 03/27/14 Duration:12am to 2 am

WHERE: Campus Wide

Current Status: Closed

 Description:  Resolution:  The upgrades have been completed.  We thank you for your patience while we performed maintenance and upgrades on the Campus Network.  If you are experiencing any connectivity issues, please call the Help Desk at 253-535-7525.


Update:  This morning's maintenance went through successfully; we will be resuming the maintenance on the morning of the 28th during the same time frame.  We thank you for your patience, and will continue to keep you updated as the maintenance progresses.

Original post:  Beginning at 12 am on 3/27/14, I&TS will be performing a series of networking upgrades and maintenance for the PLU Campus.  This maintenance will result in brief Internet outages lasting approximately 5 minutes for each location on campus.  We anticipate that the work will be completed at 2 am.

Users experiencing connectivity issues after this time should contact the Help Desk at 253-535-7525.

We apologize for any inconvenience this may cause and assure you that we will do our best to reduce the duration of the network disruption. 

Service(s) Impacted: Campus Network

Estimated Time to Resolution or Next Update: 2 am

Root Cause / Continuous Improvement: Maintenance and Upgrades



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, March 25, 2014

Sakai Turnitin Service - Scheduled Maintenance Apr. 5, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance April 5, 7am-11am PDT

WHEN:  04/05/14  Duration:  7am - 11am (intermittent)

Description:  The Turnitin service may be intermittently unavailable during a scheduled maintenance period on Saturday, April 5th, 2014, from 7 to 11 AM Pacific Time. You can view the Turnitin System Status page for updates. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Thursday, March 20, 2014

EBSCOhost Network Upgrades 28 March 2014

WHAT: EBSCOhost will be performing upgrades to their service, resulting in a disruption of service.  

WHEN: 3-28-14 Duration: 6pm- 8 pm

Current Status: Open

Description: On March 28th from 6pm to 8 pm, EBSCOhost, content provider for the Library, will be performing routine maintenance on their network as part of an upgrade process.  The EBSCOhost content will be unavailable during this time. 

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: 3-28-14 at 8 pm

Root Cause / Continuous Improvement: Routine Upgrade/Maintenance



Check http://www.plu.edu/status/ for periodic updates.



Wednesday, March 19, 2014

Sakai Unavailable for Maintenance on Fri., Mar. 21, 6AM

*** UPDATE *** March 21, 6:13AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 21, 6:02AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  03/21/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, March 21, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, March 21, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.