Tuesday, January 20, 2015

**Postponed** Sporadic Campus Internet Outages Tonight 11 pm - 5 am

WHAT: One of our ISPs will be performing upgrades to their service which will result in sporadic outages from 11 pm until 5 am the following morning. (1/20 - 1/21).

**Update** the ISP has postponed work until mid February.

WHEN: 01/20/2015  Duration: Estimated 6 hours (11 pm  - 5 am

WHERE: All Campus Residence Halls and Buildings

Current Status: Closed,

Description: Starting at approximately 11 pm tonight (1/20), Internet Access across campus may be subject to interruptions of indeterminate length.

The upgrade is expected to take approximately 6 hours, and should end by 5 am the next morning. We will post an update at that time.

Service(s) Impacted: Campus Network

Workarounds: No work arounds will be available for this scheduled outage.

Estimated Time to Resolution or Next Update: Postponed

Root Cause / Continuous Improvement: Planned system upgrade by our ISP


Check http://www.plu.edu/status/ for periodic updates.


Wednesday, January 7, 2015

DSM-V Online Outage

WHAT: DSM-V Online Maintenance Outage

WHEN: 01/09/14, 3:00 pm Duration: intermittent, until 7:00 pm

Current Status: Open

Description: Psychiatry Online, which hosts the DSM-V online edition, will be undergoing maintenance between 3:00 and 7:00 pm, and may be unavailable for up to two hours during that period. Please plan accordingly.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.


Sakai Unavailable for Maintenance on Fri., Jan. 9, 6AM

*** UPDATE *** January 9, 6:08AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** January 9, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  01/09/15  Duration:  6:00AM - 6:30AM  

Description:  On Friday, January 9, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Jan. 9, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, December 31, 2014

Sakai Unavailable for Maintenance on Fri., Jan. 2, 6AM

*** UPDATE *** January 2, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** January 2, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  01/02/15  Duration:  6:00AM - 6:30AM 

Description:  On Friday, January 2, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Jan. 2, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, December 24, 2014

***RESOLVED*** Brief Planned Campus Internet Outage - 12/28/14 11:00PM-11:59PM

WHAT: ***RESOLVED*** Brief Campus Internet Outage

WHEN: 12/28/14 11:00PM  Duration: 1 Hour

Current Status: Open

Description: Campus network equipment needs to be updated in order to prevent future outages and improve the quality of service.  The updates will require one or two interruptions of service lasting between 5-10 minutes.

Service(s) Impacted: Campus Network & Internet connectivity

Next Update: Approximately 12/28/14 11:59pm

Check http://www.plu.edu/status/ for periodic updates.



Tuesday, December 16, 2014

***Resolved*** Banserve3 Scheduled Downtime

WHAT: Banserve3 Scheduled Downtime

WHEN: 12/18/14 Duration: 4:00-8:00 pm (pst)

WHERE: On Campus

Current Status: Closed

Description: **UPDATE: The scheduled maintenance on Banserve3 is now complete.  Please contact the Help Desk if you experience any issues.

On Thursday, December 18th beginning at 4:00 pm, all Departmental and Banner Output folders which reside on Banserve3 will be unavailable while we upgrade the system to a virtual server.  An update will be posted when the work is complete.

Service Impacted: Banserve3 only.  This outage will not affect Netstor, Internet Native Banner (INB), Banner Web, Sakai or any other campus systems.



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, December 9, 2014

***RESOLVED*** Google Drive Inaccessible 12/9/2014

WHAT: Users are reporting difficulty with accessing Google Drive, receiving error 500 when attempting to access

WHEN: 12/09/14

Current Status: Open

Description:
Resolved: At 9:28 pm, google marked the issue as resolved. If you continue to have issues accessing Drive, please contact the help desk at 253 535 7525.

Update 8:23 pm: Still no word on resolution from google, but work around is to use drive.google.com/drive for the URL.

For us this means when you get the error 500, change the address from:

https://drive.google.com/?tab=mo&authuser=0

to: https://drive.google.com/drive

Original Message:

At approximately 7:30 pm, we received reports of accessing Google Drive. Users reported receiving an error 500.

Shortly after we began to receive reports, Google posted a notice on their Apps status blog noting a disruption of service for Drive. The incidents appear to be one in the same, though we will investigate to see if there are other underlying causes.

Service(s) Impacted: Google Apps

Work Arounds: use the url: https://drive.google.com/drive to access; works for some users, but not all.

Estimated Time to Resolution or Next Update: Approximately 9 pm or as soon as Google updates

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.