Wednesday, July 31, 2013

Sakai Unavailable for Maintenance on Fri., Aug. 2, 6AM

*** UPDATE *** August 2, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 2, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  08/02/13  Duration:  6:00AM - 6:30AM

Description:  On Friday, August 2, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, August 2, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Thursday, July 25, 2013

***RESOLVED*** 25Live undergoing routine maintenance, unavailable 7/24 to 7/25

WHAT: 25Live will be inaccessible for approximately 48 hours for scheduled maintenance

WHEN: 7/24 to 7/25 Duration:  ~48 hours

Current Status: Resolved

***RESOLVED*** The new version of 25Live is now up and running.  You may need to clear your browser history to see all of the new features.

Description: The 25Live system, used for scheduling events on campus and reserving rooms, will be down for maintenance from 7/24 to 7/25.

Service(s) Impacted:Campus Calendar (25Live)

Estimated Time to Resolution or Next Update: 7/25 at 8 am


Root Cause / Continuous Improvement: Routine maintenance



Check http://www.plu.edu/status/ for periodic updates.

Monday, July 22, 2013

** RESOLVED ** Banner Production System Maintenance 7/23/13

WHAT:  The Banner Production System will be undergoing a scheduled downtime on Tuesday the 23rd for maintenance.

WHEN: 07/23/13 Duration: 4 am to 6 am

Current Status: Closed

Description:  The Banner production system will offline temporarily for follow-up maintenance work.  The  following services will be inaccessible from 4 am to 6 am:

Internet Native Banner
Banner Self-Service

We apologize for any inconvenience this may cause, and hope to have service restore as soon as possible.  

Service(s) Impacted: Banner

Estimated Time to Resolution or Next Update: 7/23/13 at 6 am


Root Cause / Continuous Improvement: This scheduled downtime is a follow-up to a previous maintenance session. 


Check http://www.plu.edu/status/ for periodic updates.



Wednesday, July 17, 2013

Web Help Desk unavailable on Friday, July 19, at 3pm

***UPDATE*** 4:40pm: The issue that occurred during the Web Help Desk software maintenance has been resolved, and Web Help Desk is now available for use. Thank you for your patience.

***UPDATE*** 4:10pm: There was an unexpected issue during the software maintenance process, and unfortunately Web Help Desk is still not available for use. At the moment, it is not clear how much longer the software will continue to be unavailable, but another update will be provided no later than 5:00pm. Thank you for your patience as we work to respond to this problem.

WHAT: Web Help Desk software maintenance this Friday at 3pm

WHEN: 07/19/2013 at 3:00pm  Duration: 60 minutes

Current Status: Open

Description: Web Help Desk will be unavailable while software maintenance is performed on Friday, July 19, at 3:00pm.

Service(s) Impacted: Web Help Desk

Estimated Time to Resolution or Next Update: 07/19/2013 5:00pm


Check http://www.plu.edu/status/ for periodic updates.

Tuesday, July 9, 2013

Sakai Unavailable for Maintenance on Fri., July 12, 6AM

*** UPDATE *** July 12, 6:11AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** July 12, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  07/12/13  Duration:  6:00AM - 6:30AM

Description:  On Friday, July 12, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. Note that this maintenance will enable Sakai to more reliably connect to ePass account servers, resolving the Sakai login problems reported here last Wednesday morning. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, July 12, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

***RESOLVED*** Brief Power Outage in Library

WHAT: The Library experienced a brief (5-10 minute) power outage.  We are currently investigating the source of the outage and the extent of the disruption.  As of right now power has been restored, but I&TS is checking on the status of various network items for stability.

WHERE: Library

Current Status: RESOLVED - As of 12:39 pm, power is stable and we have observed no system issues.  For the time being, we are closing this incident.  We will continue to monitor our systems for issues and stability.

If you notice any issues, please contact the Help Desk at 253-535-7525.

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: 2:00 pm

Root Cause / Continuous Improvement: To be determined.




** COMPLETED ** Scheduled Banner Maintenance

WHAT: Scheduled Maintenance for all Banner systems.

WHEN: 07/20/13  Duration: until noon

WHERE: Campus Wide

Current Status: Closed, maintenance work completed at 10am

Description: Scheduled Maintenance for the Banner systems, including Internet Native Banner (INB) and Banner Web Services (SSB), resulting in Banner being unavailable during the maintenance window.

Service(s) Impacted: Banner

Workarounds: N/A

Estimated Time to Resolution or Next Update: Saturday morning, July 20th, by noon

Root Cause / Continuous Improvement: N/A



Check http://www.plu.edu/status/ for periodic updates.

Wednesday, July 3, 2013

***RESOLVED*** Reports of Sakai Login Not Available from Off-Campus

*** UPDATE *** July 3, 2013, 8:24AM - The login process for Sakai has been restored, so that persons from off-campus should now be able to login to Sakai.

WHAT: Off campus access to Sakai

WHEN: 07/03/13 6:56am

WHERE: Off campus access to Sakai

Current Status: Resolved

Description: We are receiving reports of some off-campus users not being able to login to Sakai. On-campus access seems to be functional. The issue is being investigated.

Service(s) Impacted: Sakai

Next Update:  8:00am

Root Cause / Continuous Improvement: The directory server that Sakai connects to receive ePass account data had malfunctioned at approximately 4:13am this morning (July 3, 2013). I&TS is investigating further to locate root cause and to explore possible options for more resilient connectivity.


Check http://www.plu.edu/status/ for periodic updates.