Wednesday, January 29, 2014

Gmail bug results in some users' emails being misfiled

WHAT: A bug in Gmail resulted in a small pool of users having some emails incorrectly filed as Spam or Trash between January 15th and 21st.

Current Status: Open

Description:  On January 15th, a bug appeared in Gmail which resulted in a very small pool of users at PLU having their email incorrectly filed by the Gmail system.  Emails may have been incorrectly filtered into the Spam and Trash folders instead of going to their proper location.  This bug was resolved on January 21st, but the affected emails are likely still misfiled.

I&TS was recently notified of the bug by Google, and Google provided us with a list of affected accounts.  We have sent out emails to all affected accounts notifying them of the bug and necessary actions to take to retrieve any misfiled emails.

If you have not received an email from with instructions on recovering your misfiled emails, your account was not affected.

If you have any questions regarding this bug or retrieving misfiled emails, please contact the Help Desk at 253-535-7525 or

Service(s) Impacted: Gmail

Workarounds: To retrieve misfiled emails, please enter the following into your Gmail search:  “(in:spam OR in:trash) after:2014/1/14 before:2014/1/22“ and refile any messages that appear to be in the wrong location.

Check for periodic updates.

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