Thursday, January 16, 2014

***Resolved*** Brief Internet Native Banner Downtime 1/16/2014: 12:30 pm - 12:45 pm

WHAT:  To resolve a display issue with Internet Native Banner, the system will be taken down for a short period for a reboot.

WHEN: 01/16/2014 Duration: 15 minutes (approximately)

Current Status: Resolved

Update: 12:44 pm:  The server has rebooted and the issue has been resolved.

 At 12:30 pm today, we will be rebooting the server which handles Internet Native Banner in an attempt to resolve a display issue which is appearing for users around campus.  We anticipate that the system should only be down for ~ 15 minutes.

During this time, all Internet Native Banner sessions will be terminated, and no new sessions will be able to be created until the reboot is complete.  Please plan ahead and complete your work before the scheduled downtime.  We will send out a tweet shortly before the scheduled downtime to remind users.

This will not affect Banner Web (Banner Self-Service)

We apologize for the inconvenience; we will sending out updates both on this blog and @PLUStystemStatus (twitter) when we take the system down and when it is up and running again.

Service(s) Impacted: banner

Workarounds: None

Estimated Time to Resolution or Next Update: 12:50 pm

Root Cause / Continuous Improvement:  A maintenance reboot for Banner

Check for periodic updates.

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