Friday, January 24, 2014

***Resolved*** Issues with Google Services 1/24/2014

WHAT: At approximately 11 am today, a widespread issue occurred for all Google Services which is preventing standard operation.

WHEN: 1/24/2014

Current Status: Open

Resolved:  Google has changed the status from "service disruption" to "resolved", meaning the problem should be rectified.  We do not have any additional information as to the cause of the issue, but it appeared to be true across all Google Services, not just PLU email.  We thank you for your patience as the issue was resolved.

***Update***:  Google has indicated that full service has returned for many users and should return for all users relatively soon.  We are awaiting more details on the cause of the disruption.

Original Issue:  At approximately 11 am today, Google began to experience issues across all of its online apps, including, but not limited to:

Google Drive

Users, while able to log into their Gmail, are unable to send emails, download attachments, and receiving emails appears to be tenuous at best.

We are tracking this issue actively and awaiting more information from Google.

Due to the unreliable nature of the Google Products, we will primarily be pushing out updates over Twitter @PLUSystemStatus.

Service(s) Impacted: Gmail, Google Apps

Workarounds: No work arounds at this time.

Estimated Time to Resolution or Next Update:  As we receive updates from Google, we will post updates.

Root Cause / Continuous Improvement: Google has made an official statement on their blog, which sheds some light on the root cause.

Check for periodic updates.

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