Wednesday, February 26, 2014

Sakai Unavailable for Maintenance on Fri., Feb. 28, 6AM

*** UPDATE *** February 28, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 28, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/28/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, February 28, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, February 28, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Web Help Desk Unavailable for Maintenance on Fri., Feb. 28, 6AM

*** UPDATE *** 7:05 AM - Maintenance tasks were performed successfully and Web Help Desk is now available for use.

WHAT: Web Help Desk scheduled maintenance

WHEN: 02/28/2014 Duration: 6:00-8:00 AM

Current Status: Open

Description: On Friday, February 28, Web Help Desk will be unavailable from 6:00 AM to 8:00 AM while the software is upgraded and maintenance is performed on its database. If you have any questions or concerns, please e-mail helpdesk@plu.edu.

Service(s) Impacted: Web Help Desk


Estimated Time to Resolution or Next Update: Friday, February 28, 8:00 AM



Check http://www.plu.edu/status/ for periodic updates.

Monday, February 17, 2014

*Complete* Banner Database Server Emergency Reboot - February 17th,2014 3:15pm

WHAT: Banner Database Server Emergency Reboot

WHEN: 2/17/2014 Duration: 20-30 minutes

Current Status: Complete

Description: The Banner database server is going to be rebooted momentarily due to an issue that appears to be causing persistent connectivity issues for

Service(s) Impacted: Banner

Next Update: Upon reboot completion, approximately 20 minutes

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.

Thursday, February 6, 2014

Library ProQuest System Planned Maintenance 2/15/2014

WHAT: The ProQuest system will be taken down for maintenance on February 15th.

WHEN: 02/15/2014 Duration: 8 hours (up again 2/16/2014 at 3 am)

Current Status: Open

Description: The ProQuest system will be taken down for planned maintenance on February 15th.  The system will be down for approximately 8 hours.

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: 2/16/2014

Root Cause / Continuous Improvement: Planned Maintenance.



Check http://www.plu.edu/status/ for periodic updates.


Wednesday, February 5, 2014

Sakai Unavailable for Maintenance on Fri., Feb. 7, 6AM

*** UPDATE *** February 7, 6:08AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 3, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/07/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, February 7, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, February 7, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, February 4, 2014

***Resolved*** Server Issue causing problems with Password Updates and Gatekeeper Log ins

WHAT: A server issue is causing issues with some systems on campus not properly updating, resulting in password changes not working correctly and Gatekeeper not allowing log ins

WHEN: 02/04/2014

Current Status: Open

Description:  Resolved 12:06 pm: At this point all functionality for passwords and gatekeeper should be restored.  Any changes made during this time will likely need to be redone.  If you are having difficulty accessing systems, please contact the Help Desk at 253-535-7525 or helpdesk@plu.edu.

Update 11:49 am:  We are still working towards a resolution for the issue.  Gatekeeper access should be restored, however, password syncing is still not functioning correctly.  


Original Post:  At approximately 8:30 am this morning, the Help Desk began to receive reports of issues with password updates, specifically with Active Directory, which manages computer log ons across campus.  Additionally, it appears that Gatekeeper log ins are not working correctly due to the same problematic server.

When you update your ePass through our Account Tools, even though you are only changing one password, it percolates down to multiple systems so that everything is synced together.  Currently part of that syncing process is not working correctly, preventing the correct updating of Active Directory (Windows/Mac log on) passwords.

We have identified the source of the issue, but are still working to resolve the problem.  We will continue to update this post as more information arrives.

Service(s) Impacted: Gmail

Workarounds:Currently there are no work arounds.  Likely, any changes made while we resolve this issue will need to be redone once we quash the bug, meaning if you have changed your password this morning, you will need to update it again after we resolve the issue.

Estimated Time to Resolution or Next Update: 2 pm

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.

Monday, February 3, 2014

*Complete* ISP Maintenance Outage - February 6th 10:30pm-11:30pm

WHAT: PLU Campus Internet Maintenance Window

WHEN: 2/6/2014 Duration: 10:30pm-11:30pm (1 hour)

WHERE: Campus Internet access

Current Status: Closed

Description: One of PLU's Internet Service Providers has announced a maintenance window for this Thursday night.  The work is scheduled to occur between 10:30-11:30pm with no detail currently available about exactly how long the outage might be.  We do not anticipate the outage to extend outside the announced maintenance window and the actual downtime may be significantly shorter than the allotted time.  During the resulting outage, Internet access from campus and access to campus resources from off-campus could be disrupted.

Service(s) Impacted:
From on-campus connections - Internet access
From off-campus - All campus services

Next Update: February 6th 11:30pm

Check http://www.plu.edu/status/ for periodic updates.

Saturday, February 1, 2014

*Complete* Primary Data Center - Semi-Annual Generator Test - Tuesday, February 4th, 12:30pm-1:00pm

WHAT: Semi-Annual Generator Test for the Library Data Center - No anticipated impact to service

WHEN: 2/4/2014 Duration: approximately 30 minutes, 12:30pm-1:00pm

WHERE: Mortvedt Library Data Center - Campuswide Services

Current Status: Complete

Description: This test was completed successfully with minimal impact.
Original Message: Facilities Management will be working with Information & Technology Services to conduct our semi-annual generator load test during the lunch hour on Tuesday, February 4th.  I&TS carefully plans for and monitors these tests.  No service impact is anticipated.

This status notice serves as an advisory in the event of an unanticipated problem with the test and will be updated upon completion of the test.

Service(s) Impacted: All Campus Network, Telephone, & TV Services

Next Update:

Check http://www.plu.edu/status/ for updates.