Thursday, September 15, 2016

*Resolved* Mail Services Disrupted on Various Systems - Thursday, September 15, 2016

WHAT: Mail Services Disrupted on Various Systems

WHEN: 09/15/2016  Duration: approximately 1:00am to 8:50am

WHERE: On-Campus

Current Status: Resolved

A service disruption for outgoing email is currently estimated to have occurred between 1:00am and 8:50am on Thursday, September 15 affecting various PLU systems such as Sakai, the PLU HelpDesk, scanners, and other systems but not including PLU Gmail and other Google services. While the outgoing email service has been restored as of 8:50 am, the Sakai Support Team has observed that some email sent from Sakai between 1am and 8:50am may not have actually been sent. Therefore, Sakai users might need to resend messages sent during that period.  It is unclear if any other systems experienced any lost messages, but message delivery delays during that time period were a common occurence. We apologize for the inconvenience.

*Original Message*
There appears to be problem with outgoing mail being sent from various systems.  Scanners, Sakai, and the PLU HelpDesk are among those that have been identified so far.

Service(s) Impacted: Sakai, Scanners, Web Help Desk, possibly others

Workarounds: None at this time.

Estimated Time to Resolution or Next Update: 10am

Root Cause / Continuous Improvement: To be determined.

Check for periodic updates.

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