Mail Services Disrupted on Various Systems

**UPDATE**  The mail services on the affected systems has been restored as of Noon, 4/1/2016.  We apologize for the disruption and please report any further problems to the HelpDesk.

WHAT: Mail Services Disrupted on Various Systems

WHEN: 04/01/16  Duration: Since the afternoon of 3/31/16

WHERE: On-Campus

Current Status: Open

Description: There appears to be problem with outgoing mail being sent from various systems.  Scanners, Sakai, and the PLU HelpDesk are among those that have been identified so far.

Service(s) Impacted: Scanners, Sakai, Web Help Desk, (there may be others)

Workarounds: None

Estimated Time to Resolution or Next Update: Noon of 4/1/2016

Root Cause / Continuous Improvement: Ham had to be cured.



Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Apr. 1, 6AM PT

*** UPDATE *** April 1, 6:13AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** April 1, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  04/01/16  Duration: 6:00AM - 6:30AM PT

Description:  On Friday, April 1, Sakai will be out of service from 6:00AM to 6:30AM PST for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Apr. 1, 6:30AM PT

Check http://www.plu.edu/status/ for periodic updates.

Study room bookings offline

WHAT: Study room bookings offline

WHEN: 03/28/16, 4:00 pm Duration: about an hour


Current Status: Open

Description: Our study room reservations system will be down temporarily for an upgrade.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.

ProQuest Critical Maintenance

WHAT: ProQuest Critical Maintenance

WHEN: 03/12/2016, 7pm  Duration: 8 hours

Current Status: Open

Description: ProQuest, which powers the Research Library, Nursing and Allied Health Source, and other research databases, will be offline until approximately 3am.

Service(s) Impacted: Library



Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Mar. 11, 6AM PST

*** UPDATE *** March 11, 6:22AM PST - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 11, 6:00AM PST - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  03/11/16  Duration:  6:00AM - 6:30AM PST

Description:  On Friday, March 11, Sakai will be out of service from 6:00AM to 6:30AM PST for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Mar. 11, 6:30AM PST

Check http://www.plu.edu/status/ for periodic updates.

Banner (INB & Self-Service) Maintenance Completed 3/13/16, 8am

WHAT: Internet Native Banner (INB) and Banner Self-Service Unavailable for Maintenance - Maintenance completed at 8am

WHEN: Sunday, March 13, 2016, 4:00 - 8:00am (PDT)

WHERE: On & Off Campus

Current Status: Open

Description: Internet Native Banner (INB) and Banner Self-Service will be unavailable Sunday, March 13, 4:00-8:00am (pdt).  During this time the Information Systems team will be applying necessary updates.  This post will be updated on March 13 as soon as the services are once again available.

Service(s) Impacted: Internet Native Banner (INB) and Banner Self-Service

Check http://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance Mar. 5, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance

WHEN:  03/05/16  Duration:  7AM - 11AM PST

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, March 5, 2016, from 7:00am to 11:00am Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.