Sakai Turnitin Unplanned Service Disruption

*** UPDATE *** Feb. 15, 4:50pm - Turnitin is still experiencing disruption. For periodic updates, please visit the Turnitin Status page.

WHAT:  Sakai Turnitin Unplanned Service Disruption

WHEN:  02/15/19 8:45am

Description:  We are currently experiencing an unexpected disruption with the Sakai Turnitin Service. Turnitin support staff are currently working to resolve this issue.

Service(s) Impacted:  Sakai Turnitin

Workarounds:  None

Estimated Time to Resolution or Next Update:  February 15, 2019 4:00pm

Check https://www.plu.edu/status/ for periodic updates.

Web Help Desk and Search & Directory Unavailable for Maintenance - Fri., Feb. 15, 6am

*** UPDATE *** February 15, 6:45am PT - Web Help Desk and  PLU Search & Directory are now back online. The planned maintenance is complete.

*** UPDATE *** February 15, 6:00am PT - Web Help Desk and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Web Help Desk and PLU Search & Directory Unavailable for Maintenance

WHEN:  02/15/19   Duration:  6:00am - 7:00am PT

Description:  On Friday, February 15, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Web Help Desk (helpdesk.plu.edu) and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Web Help Desk, PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., Feb. 15, 2018, 7:00am PT

Check https://www.plu.edu/status/ for periodic updates.

*CANCELLED* Planned ISP Outage - Wednesday, February 13, 2019 - 12:00 AM to 4:00AM

WHAT: PLU Internet Service Provider Planned Maintenance

WHEN: 2/13/2019 Duration: Estimated 1 hour between 12:00 AM - 4:00 AM

WHERE: Internet service in and out of the campus network

Current Status: Cancelled

Description:
*Update*  This work was cancelled at the last minute and will be rescheduled.  A new status message will be posted when information becomes available.

*Original Post*
Our primary ISP has been notified by their fiber carrier of planned maintenance to to be performed in the early morning on Wednesday, February 13, 2019.  The maintenance window is scheduled from 12:00 AM to 4:00 AM.  An outage of 1 hour is possible, however the entire window is reserved.

During this maintenance our Internet service should automatically switch to using our secondary ISP for all traffic.  However, during the transition period at the start and end of the maintenance users may experience disruption to their connections.  Under certain conditions some disruption throughout the maintenance period is possible as well, but all services should resume normally when the maintenance is complete.

Service Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Feb. 8, 6am

*** UPDATE *** February 8, 7:26am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 8, 7:05am PT - Sakai is still currently offline. An unexpected problem affecting one of the Sakai servers arose during maintenance, and I&TS staff are working to restore the Sakai service as soon as possible.

*** UPDATE *** February 8, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  02/08/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, February 8, Sakai will be out of service from 6:00am to 7:00am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Feb. 8, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

EBSCO Databases access issue

WHAT: EBSCO Databases access issue

WHEN: 01/25/2019

Current Status: Resolved

Description: EBSCO library databases are slow or failing to connect. EBSCO is working on the problem.

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: This issue has been resolved. Please contact the library if you experience further problems.

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

Duo Multi-Factor Authentication Service Issues

**UPDATE** The issues have been resolved.

WHAT: Duo Multi-Factor Authentication Service Issues

WHEN: 01/23/2019  Duration: ongoing

Current Status: Closed

Description: There is currently an issue with the Duo Multi-Factor Authentication service that may result in some users experiencing difficulty authenticating to online services. This is an issue with the Duo service affecting multiple organizations which use Duo, including PLU.

Information & Technology Services is monitoring this issue and staying in contact with Duo technical support in order to provide updates as we receive them. In the mean time, if you believe you are experiencing problems as a result of this issue, please contact the PLU Help Desk at 253-535-7525 or helpdesk@plu.edu.

Service(s) Impacted: ePass


Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

I&TS Systems Maintenance - Friday, January 25, 2019

**UPDATE**  Friday, Jan. 25, 2019  6:25am.  The work on all of the systems has been completed and the systems are all back in normal operation.

WHAT: Brief interruption of several I&TS systems between 6:00 am and 8:00 am, Friday, January 25, 2019

WHEN: 01/25/2019  Duration: 6:00 am to 8:00 am

Current Status: Closed

Description: Information and Technology Services will be performing routine maintenance on several systems that will result in brief interruption of service.  The systems are the community.plu.edu (aka angelica.plu.edu) web service, ePass login and related services, and a proxy server for the Library.  Disruption of each service should last less than 5 minutes and there is no workaround.  Updates will be posted with this notice as they become available.

Service(s) Impacted: Community web service, ePass login, ePass tools, Library EzProxy


Check https://www.plu.edu/status/ for periodic updates.