**RESOLVED: All Banner Services Unavailable for Maintenance Window - Sunday, January 5, 2020, 5-11:00 am

WHAT: All Banner Services Unavailable for Maintenance

WHEN: Sunday, January 5, 2020, 5-11:00 am

WHERE: On & Off Campus

Current Status: Open

Description: **UPDATE:  The mainenance work is complete.  Banner INB, Banner Administrative Pages and Banner Self-Service are once again available. 

All Banner Services - INB, Administrative Pages and Self-Service - will be unavailable for regular maintenance on Sunday, January 5, 2020, 5:00-11:00 am.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self-Service

Check https://www.plu.edu/status/ for periodic updates.

ProQuest E-books Maintenance

WHAT: ProQuest E-books Maintenance

WHEN: 12/20-21/2019 Duration: 6:00 pm - 4:00 am


Current Status: Open

Description: ProQuest Ebook Central will be undergoing maintenance during this time and e-books on the platform will not be accessible.

Service(s) Impacted: Library

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Wed., Nov. 27, 6am

*** UPDATE *** November 27, 6:06am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 27, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  11/27/19  Duration:  6:00am - 7:00am PT

Description:  On Wednesday, November 27, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Wed., Nov. 27, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

RESOLVED: Banner Self-Service Currently Unavailable

WHAT: Banner Self-Service

WHEN: Thursday, November 14th, 1:00pm

WHERE: On & Off Campus

Current Status: Resolved

Description: UPDATE:  Access to Banner Self-Service has been restored.  The root cause of this issue has not been determined however I&TS staff will continue to monitor and research the situation.

At approximately 1:00 pm today, Thursday, November 14th, I&TS began to receive notification that Banner Self-Service is unavailable.  Members of the Information Systems team are currently working to identify the issue and hope to have a resolution soon.  This message will be updated as soon as more information is available or when the issue has been resolved.

Service(s) Impacted: Banner Self-Service

Workarounds: None




Check https://www.plu.edu/status/ for periodic updates.

Journals @ PLU not working for some EBSCO and ScienceDirect databases

WHAT: Journals @ PLU not working for some EBSCO and ScienceDirect databases

WHEN: 11/12/2019


Current Status: Open

Description: Links to some EBSCO and ScienceDirect journal titles in Journals @ PLU are going to the portal pages for these databases instead of to the journals they should be linking to.

Service(s) Impacted: Library

Workarounds: Look up the journals in the main library catalog, or use the EBSCO or ScienceDirect links on the library home page.


Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Nov. 15, 6am

*** UPDATE *** November 15, 6:39am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 15, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  11/15/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, November 15, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 15, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

RESOLVED: Address Updates in Banner Administrative Pages and Self-Service

WHAT: Address Updates in Banner Administrative Pages and Self-Service

WHEN: Friday, November 8, 2019

WHERE: On and Off Campus

Current Status: Open

Description: UPDATE: The issue has been resolved.  All data entry is working as expected.
The October postal update for Clean Address was applied to Banner production late on November 7th.  This update appears to have created an issue with generating new, or updated existing addresses.  Users will get error messages in Administrative Pages and Self-Service when entering or updating addresses, but are not prevented from saving the records as unverified.

We have an urgent ticket with Runner Technologies and hope to have a resolution soon.  This post will be updated when the issue is resolved.

Service(s) Impacted: Banner Administrative Pages, Banner Self-Service

Workarounds: None





Check https://www.plu.edu/status/ for periodic updates.