WHEN: Friday, November 13th - Sunday, November 15th
Current Status: Open
Description: Over the next several days, Information & Technology Services (I&TS) will be replacing the encryption certificates that secure campus WiFi and many PLU web services. You may notice two things: a one-time "Trust" prompt when connecting to eduroam WiFi, and brief interruptions to some online services.
Certificates allow your device to verify that it is securely connecting to a trusted PLU service. Because of an industry-wide change affecting our certificate provider, PLU and many other universities are replacing certificates on a much shorter timeline than planned. This is not the result of a security incident at PLU and you do not need to change your password.
WHAT TO EXPECT
- eduroam WiFi
- The transition process may result in your wirelessly connected devices prompting you to “Trust” a new certificate when connecting to the eduroam wireless network with your PLU ePass credentials. This should be a one-time prompt that appears on each device the first time you connect after we make the change. Please select the option to trust the new certificate when prompted.
- The change is anticipated to take place Friday evening, November 13th, but may require a phased approach that will be completed no later than 4:00 PM on Sunday, November 15th.
- If you encounter issues with eduroam WiFi on campus, you can first try to “forget” the eduroam network and then rejoin it. If you continue to have problems, the unencrypted “PLU Access” wireless network should continue to be available.
- Other PLU Web Services
- Between now and Sunday, we will also be updating certificates on many other PLU systems.
- Most updates take only a minute or two, and we are scheduling this work outside of business hours whenever possible. Even so, you may occasionally find a service briefly unavailable, or be asked to sign in again. If that happens, please wait a few minutes and try again.
- PLU System Status Page - https://plu.edu/status/
- We will post scheduled work and any known issues on the PLU System Status page as we go. Please check there first if a service is not working as expected.
- I&TS Help Desk - https://plu.edu/helpdesk/, helpdesk@plu.edu, (253) 535-7525
- The Help Desk is staffed regularly Monday through Friday 8am - 5pm. We will be monitoring voicemails and email over the weekend as well. We will do our best to respond to any additional issues reported to us during that time.
