**RESOLVED** Internet Native Banner Service Disruption

WHAT: Internet Native Banner

WHEN: 11/4/16, 3pm;  Resolved at 3:20pm

Duration: Unknown

WHERE: On campus

Current Status: Closed

Description: UPDATE:  The issue with Internet Native Banner has been resolved.  A root cause has not been determined but we will continue to troubleshoot the issue.  Please notify the Help Desk if you continue to experience any kind of service interruption.

Thank you for your patience.

Original Post:
We are currently experiencing an issue with Internet Native Banner.  As a result, new connections to the database are failing and users who are already connected are not able to update or insert new information.

We are actively working on a resolution and will notify everyone as soon as it is resolved.

Service(s) Impacted: Internet Native Banner

Workarounds: None at this time

Estimated Time to Resolution or Next Update: Unknown




Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Friday, November 4, 6AM PT

*** UPDATE *** November 4, 6:20AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 4, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 11/04/16 Duration: 6:00 AM - 6:30 AM PT

Description: On Friday, November 4, Sakai will be out of service from 6:00 AM to 6:30 AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 11/04/16, 6:00 AM

Check http://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance Nov. 5, 6am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance Nov. 5, 6am-11am PT  

WHEN:  11/05/16  Duration:  6am-11am PT

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, November 5, 2016, from 6am to 11am Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted: Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

*Resolved* Nationwide Internet Service Disruptions - Friday, October 21, 2016

WHAT: Nationwide Internet Service Disruptions due to DDoS attacks

WHEN: 10/21/2016 Duration: Beginning early morning

WHERE: Many websites across the country

Current Status: Closed

Description: A leading DNS (Domain Name Service) provider "Dyn" is under attack from a Distributed Denial of Service (DDoS) attack that has effectively taken their services offline multiple times today.  DNS is the service that works like a phonebook and directs users to the correct server based on the server name typed into a browser.  If DNS does not respond or provide an accurate answer the access to the service is effectively blocked.  Due to Dyn's position as a leading provider of DNS services, their outage is causing wide-spread issues connecting to many other leading web sites including:

• Ancesty.com
• BBC
• Box
• Business Insider
• CNN
• Dailynews.com
• Disqus
• Donorschoose.org
• Etsy
• Eventbrite
• Fox News
• Github
• Guardian.co.uk
• HBO Now
• Iheart.com (iHeartRadio)
• Imgur
• Mashable
• NHL.com
• Netflix
• Netflix
• New York Times
• Okta
• PayPal
• People.com
• PeopleAdmin
• Pinterest
• Playstation Network
• Qualtrics
• Recode
• Reddit
• Reeher
• SBNation
• Shopify
• Soundcloud
• Spotify
• Squarespace Customer Sites
• Starbucks rewards/gift cards
• The Verge
• Time.com
• Twitter
• Visa
• WSJ.com
• Weather.com
• Wikia
• Wired.com
• Xbox.com
• Yelp
• .... and many more.

Service(s) Impacted: Reeher & PeopleAdmin (employment.plu.edu) appears to be the only PLU services currently affected, but many non-PLU services are impacted from both on-campus as well as off-campus.

Workarounds: None available at this time.

Estimated Time to Resolution or Next Update: None available at this time.

Root Cause / Continuous Improvement: DDoS

Check http://www.plu.edu/status/ for periodic updates.

RESOLVED: BannerWeb Login Page Unavailable

WHAT: BannerWeb Login Page Unavailable

WHEN: 10/18/16 at 8:35AM

Current Status: Open

Description: **UPDATE:  The issue has been resolved and all Banner services (Internet Native Banner and Banner Self-Service) are once again available.

The login page to access BannerWeb services does not load and displays an error message.  I&TS is aware of the issue and is working to find a quick resolution.

Service(s) Impacted: Internet Native Banner and Banner Self-Service

Estimated Time to Resolution or Next Update: 10/18/16 at 9:15AM

Root Cause / Continuous Improvement: To be determined.


Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Friday, October 7, 6AM PT

*** UPDATE *** October 7, 6:15AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 7, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 10/7/16  Duration: 06:00AM - 06:30AM PT

Description: On Friday, October 7, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Estimated Time to Resolution or Next Update: 06:00AM, 10/7/16

Check http://www.plu.edu/status/ for periodic updates.

*Resolved* Mail Services Disrupted on Various Systems - Thursday, September 15, 2016

WHAT: Mail Services Disrupted on Various Systems

WHEN: 09/15/2016  Duration: approximately 1:00am to 8:50am

WHERE: On-Campus

Current Status: Resolved

Description: 
*Update*
A service disruption for outgoing email is currently estimated to have occurred between 1:00am and 8:50am on Thursday, September 15 affecting various PLU systems such as Sakai, the PLU HelpDesk, scanners, and other systems but not including PLU Gmail and other Google services. While the outgoing email service has been restored as of 8:50 am, the Sakai Support Team has observed that some email sent from Sakai between 1am and 8:50am may not have actually been sent. Therefore, Sakai users might need to resend messages sent during that period.  It is unclear if any other systems experienced any lost messages, but message delivery delays during that time period were a common occurence. We apologize for the inconvenience.

*Original Message*
There appears to be problem with outgoing mail being sent from various systems.  Scanners, Sakai, and the PLU HelpDesk are among those that have been identified so far.

Service(s) Impacted: Sakai, Scanners, Web Help Desk, possibly others

Workarounds: None at this time.

Estimated Time to Resolution or Next Update: 10am

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.