Sakai Turnitin Service - Scheduled Maintenance Dec. 27, 8am-5pm

WHAT:  Sakai Turnitin Service - Scheduled Maintenance

WHEN:  12/27/17  Duration:  8am-5pm PT 

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Wednesday, December 27, 2017, from 8am to 5pm Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.

Course Reserves and Request Film forms not working

WHAT: Course Reserves and Request Film forms not working--gives 404 error

WHEN: 12/20/17 

Current Status: Open

Description: The request forms give 404 - page not found errors upon login.

Service(s) Impacted: Library

Workarounds: Please contact library staff directly with your request at library@plu.edu


Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Dec. 8, 6am PT

*** UPDATE *** December 8, 6:19AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** December 3, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  12/08/17  Duration:  6:00am - 6:30am PT

Description:  On Friday, December 8, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Dec. 8, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Taylor & Francis Online maintenance

WHAT: Taylor & Francis Online platform maintenance

WHEN: 12/02/2017 Duration: 4:00 - 5:00


Current Status: Open

Description: Taylor & Francis Online, hosting journals published by Taylor & Francis, will be undergoing maintenance during this time. Journal articles and other content will be unavailable.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance 11/24/17

WHAT: Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance

WHEN: Friday, November 24, 2017

DURATION: 5:00 am -10:00 am (PDT)

WHERE: On and off campus

Current Status:Closed

Description: Our work with Internet Native Banner and Banner Self-Service is complete.  The database is once again available.  Please open a the Help Desk ticket (helpdesk.plu.edu) should you experience any issues.

Original Post:
The Information Systems team will be performing maintenance for the Banner database on Friday, November 24th from 5:00 am to 10:00 am.  This outage will render Internet Native Banner and Banner Self-Service unavailable during this window.  This post will be updated once the work is complete.

Service(s) Impacted: Internet Native Banner & Banner Self-Service

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

PLU Search & Directory Maintenance: Wed., Nov. 22

*** UPDATE *** November 22, 12:34pm PT - The planned maintenance for Search & Directory is complete.

WHAT:  PLU Search & Directory Maintenance 

WHEN:  11/22/17  Duration:  12:00noon-1:00pm PT

Description:  On Wednesday, November 22, 2017 between 12:00 noon to 1:00pm, maintenance will be performed on the PLU Search & Directory system (https://search.plu.edu). Search results made through the PLU website (https://www.plu.edu) will also be affected by this maintenance. While service disruptions may occur throughout this interval, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted: Search & Directory

Estimated Time to Resolution or Next Update:  Wed., Nov. 22, 2017, 1:00pm PT

Check https://www.plu.edu/status/ for periodic updates.

***Resolved *** Unable to log in to ePass protected services

WHAT: Unable to log in to ePass protected services

WHEN: 11/03/17  10:50am

Current Status:***Resolved***

Description: People are reporting receiving an error message when attempting to log into PLU resources protected by the ePass single sign on page.  The error displayed is "Login Failure: Pool is empty and connection creation failed".  The I&TS systems team is aware of the issue and is working to resolve it as quickly as possible.  More information to come.

***Update*** As of 11:13am the issue has been resolved and the team is working to find the root cause of the issue.  Access to all systems should now be restored

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Web Help Desk, ePass

Estimated Time to Resolution or Next Update: 30 minutes

Root Cause / Continuous Improvement: To be determined.


Check https://www.plu.edu/status/ for periodic updates.