PLU Help Desk Maintenance - Fri., Nov. 4, 6:00am

*** UPDATE *** Friday, Nov. 4, 6:37am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  11/04/22  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, November 4, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Nov. 4, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

** RESOLVED: Sakai Turnitin Experiencing Service Disruption - Wed., Oct. 26

*** UPDATE *** Oct. 26, 2:00pm - Turnitin issue was resolved at 1:18pm

WHAT: Sakai Turnitin Experiencing Service Disruption

WHEN: 10/26/22

Description: As of Wednesday, Oct. 26, 10:30am (US Pacific), an unexpected disruption with the Sakai Turnitin Service is occurring. Turnitin support staff are currently working to resolve this issue.

Service(s) Impacted: Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.

[RESOLVED] Off campus access to EBSCO databases unavailable

WHAT: Off campus access to EBSCO databases unavailable

WHEN: 10/19/22  

Current Status: Resolved

Description: Attempting to sign in to EBSCO databases from off campus returns the following error: "We are unable to validate your login credentials. Please contact your institution for assistance. Please note, Referring URL authentication may have been prevented by antivirus or privacy control software. [Authentication Error Code 103]" We are attempting to address the problem.

Service(s) Impacted: Library

Workarounds: If you know the article you are trying to access, please e-mail details to ill@plu.edu.

Root Cause / Continuous Improvement: A setting for signing into EBSCO needed to be adjusted, and the problem seems to be resolved. If you encounter this error, please e-mail details to williagr@plu.edu.



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, October 23, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, October 23, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, October 23, 2022 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, October 23, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, October 21st

WHAT: Netstor unavailable for routine maintenance.

WHEN: 09/21/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

[RESOLVED] Proxied access to UpToDate not working

WHAT: [RESOLVED] Proxied access to UpToDate not working

WHEN: 10/10/22  

Current Status: Resolved

Description: Attempting to log in to UpToDate through the library website link redirects the user to a specific account, and they are informed the account is expired.

Service(s) Impacted: Library

Workarounds: Logging in directly via uptodate.com, using the credentials created on that site, should work. Unfortunately new accounts cannot be created this way.

Estimated Time to Resolution or Next Update: This issue has now been resolved and users should be able to re-authorize and log in with their ePasses using the library link.

Root Cause / Continuous Improvement: An authentication setting needed to be adjusted following a server upgrade.



Check https://www.plu.edu/status/ for periodic updates.

[RESOLVED] Off campus access to library databases is down

WHAT: Off campus access to library databases is down

WHEN: 10/12/22  

Current Status: Open

Description: Attempting to access library databases returns an error message.

Service(s) Impacted: Library

Workarounds: If on campus, you can enter the database web address without the "https://ezproxy.plu.edu/login?url=" at the beginning.

Estimated Time to Resolution or Next Update: Unknown.

Root Cause / Continuous Improvement: We have addressed the most immediate issue and access is working for the moment. We are continuing work to stabilize the server and the error may recur.



Check https://www.plu.edu/status/ for periodic updates.