Sakai Unavailable for Maintenance on Fri., Jan. 3, 6AM

*** UPDATE *** January 3, 6:10AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** January 3, 6:01AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  01/03/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, January 3, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, January 3, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

System Status tweets will now come from @PLUSystemStatus

Greetings,

When we launched the PLU System Status page back in March, we did so with the intent of creating a concise and informative webpage for members of the PLU Community to get current information on the various Systems at PLU. In conjunction with the status page and system notification blog, we also created a Twitter account in order to provide instant updates for those who subscribed to our notices.

Our goal with the Twitter account was to be a “just the facts” style source of information, providing the PLU Community with quick updates as they arose. Twitter provided the means for us to reach the PLU Community even if our email and/or network was not functioning correctly. We have purposefully avoided non-status related tweets and blog posts in an effort to keep the primary source of information on the status of our various systems free of clutter.

In an effort to better reach the PLU Community while maintaining this standard of information, we are renaming the Twitter account for status updates to @PLUSystemStatus. The goals here are two-fold:

1. More accurately reflect the purpose of the tweets and make it clear that these tweets will only be system status notifications.
2. Free up the @PLUHelpDesk handle for more general use — the newly minted @PLUHelpDesk account will be maintained by members of I&TS to provide a wider variety of communication to the PLU Community from general best technology practices to bits of interest that crop up in I&TS.

Here is how the transition will work:

We will rename the @PLUHelpDesk account to @PLUSystemStatus. By changing the name (instead of making a new account), users who are already following @PLUHelpDesk will receive system status notifications without having to do anything. So, if you are already following the system status page on Twitter, or if you have subscribed as a fast follower by texting to 40404, you will continue to receive the system status notifications you signed up for and nothing else.

You will not be automatically subscribed to the new @PLUHelpDesk account, and will not receive tweets from it. Of course, if you’d like to hear more from I&TS, feel free to follow @PLUHelpDesk.

If you have any questions about the change, please feel free to call us at 253-535-7525 or email us at helpdesk@plu.edu. Or feel free to tweet us @PLUHelpDesk.

Thank you!


Check http://www.plu.edu/status/ for periodic updates.

***RESOLVED*** Internet Connectivity Issues 12/11/13

WHAT: At approximately 2:50 pm on 12/11/2013, the Help Desk began receiving reports of Internet Connectivity issues across campus.

WHEN: 12/11/2013

WHERE: Campus Wide

Current Status: Open

Description:

RESOLVED 4:23 pm:  The issue has been resolved, and Internet Connectivity has been restored.  If you are still having difficulties connecting to the Internet, please reboot your device.  If the issue persists, please contact the Help Desk at 253-535-7525, or stop in at the Help Desk, located on the first floor of the Library.



Original Post:  The Help Desk has received reports of issues with Network Connections across campus -- while machines are able to connect to the PLU network, they are unable to access Internet content.

We are currently investigating the issue with one of our Internet Service Providers, and will post again as soon as we have more information.

Service(s) Impacted: Campus Network

Workarounds: No workarounds exist at this time.

Estimated Time to Resolution or Next Update: 5 pm

Root Cause / Continuous Improvement: A device reboot on campus was complicated by an unusual configuration by our Internet Service Provider.  This unusual configuration resulted in a lack of Internet Connectivity for the campus.  We have worked with our ISP to resolve the unusual configuration, hopefully preventing such an incident in the future.  We will continue to monitor connectivity for any further complications. 



Check http://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance Jan. 4, 7am-11am

*** UPDATE *** The Turnitin maintenance period has now shifted to Saturday, January 4. The December 21st, 2013 Maintenance that was previously announced has been cancelled, and Turnitin services will be available all day on Saturday, December 21st.

WHAT:  Sakai Turnitin Service - Scheduled Maintenance January 4, 7am-11am PDT

WHEN:  01/04/14  Duration:  7am - 11am (intermittent)

Current Status:  Open

Description:  The Turnitin service may be intermittently unavailable during a scheduled maintenance period on Saturday, January 4th, 2013, from 7 to 11 AM Pacific Time. You can view the Turnitin System Status page for updates.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

***COMPLETE*** Planned Campus-wide Network Service Interruption - Friday, November 29, 2013 - 7:30am - 2:00pm --> Extended due to delays

WHAT: ***COMPLETE*** Campus-wide Network Service Interruption

WHEN: Friday, 11/29/2013 Duration: 7:30am - 2:00pm -->  Extended due to delays

WHERE: Campus-wide

Current Status: Complete

Description:
Update 6:00pm
Nearly all services were restored by 3:00pm and now that we have completed our testing and cleanup it appears everything continues to be stable.  No further issues are anticipated at this time and this work period is complete.

Update 2:15pm
Due to a handful of issues throughout our maintenance work, most services have been restored, however a few scattered systems are still being turned back on and tested.  We apologize for the extended outage and anticipate full service will be restored shortly.

Original Post:
This Friday (11/29) Information & Technology Services will be performing electrical work in preparation for installation of a replacement Uninterruptible Power Supply as well as routine maintenance on core network & server equipment.  During this time there will be a series of interruptions affecting most of the services we offer, such as Sakai, Banner, Cascade and many others.

Throughout most of the work period general access from the campus network to the Internet should continue to operate, but services run from PLU servers will be interrupted.

The work will begin as early as 7:30AM on Friday morning with the primary disruption occurring earlier in this maintenance period.  Most services will be restored Friday by mid-morning and all work is scheduled to be complete no later than 2:00PM on Friday afternoon.

Service(s) Impacted: All campus-based network services including: Sakai, Banner, Cascade, Campus Calendar, Web Help Desk, Campus Network, ePass, Library and many others.

Next Update: None Due

Root Cause / Continuous Improvement: Electrical work & routine equipment maintenance

Check http://www.plu.edu/status/ for periodic updates.

***Resolved*** 11/18/13 Gatekeeper, ePass currently not working correctly

WHAT: Issues with the Gatekeeper registration system and the ePass tools were reported at approximately 6:40 am this morning.  Users are unable to access the network on personal devices or change passwords.

WHEN: 11/18/13

WHERE: Campus Wide

Current Status: Open

Description:
Resolved: 8:47 am -  We have re-established the ability for users to log into gatekeeper.  Unfortunately, this bug has resulted in the need for users to re-register their devices.  If you are prompted to register your device on Gatekeeper, please do so.  If you are unable to register your device, please contact the Help Desk at 253-535-7525, or stop in with your device and we can assist with registering it.  We apologize for the inconvenience, and will work hard to restore access to devices as quickly as we can.

ePass tools should be functional for all users at this point.

Original Message:  At approximately 6:40 am this morning, the Help Desk received reports of issues with Gatekeeper -- users are unable to access any network, including the Internet, via personal devices without being routed to register on Gatekeeper.  Upon logging in, users receive the error that their Username is not found in the DHCP Database. (See below for full error message)

Additionally, the ePass tools are currently not loading correctly -- users attempting to access them for password changes receive an error 500.

We are working to diagnose the issues and will post an update as soon as we have more information.  As of this post there is no evidence that the two issues are linked.

Gatekeeper Error Message:

Your username is not in the DHCP registration database.
Did you recently create your PLU ePass account?
It can take as long as 2 hours after account creation
for ePasses to work on Gatekeeper.
If this problem continues, please call the helpdesk at x7525.
Error Number: 9

Service(s) Impacted: Campus Network, ePass

Workarounds: There are no work arounds at this time

Estimated Time to Resolution or Next Update: 9 am

Root Cause / Continuous Improvement:  A hardware failure in one of our servers resulted in improper data being pushed to Gatekeeper, which impacted the registration list, causing many users to lose their registration. 

We have rolled out new code which will prevent Gatekeeper from accepting erroneous (null) data, which should stop the registration list from being impacted.  We appreciate the cooperation of the PLU community in reporting this issue to us in a timely manner and for the patience shown as we worked to diagnose and resolve the issue.  


Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Nov. 15, 6AM

*** UPDATE *** November 15, 6:10AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 15, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  11/15/13  Duration:  6:00AM - 6:30AM

Description:  On Friday, November 15, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, November 15, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.