ProQuest Ebook Central Maintenance Outage

WHAT: ProQuest Ebook Central Maintenance Outage

WHEN: 07/20/19 Duration: 9:00 am - 12:00 pm


Current Status: Open

Description: ProQuest will be performing maintenance on their Ebook Central platform. ProQuest ebooks will be unavailable during this time. (Books checked out and downloaded will be unaffected.)

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

ePass System Maintenance - July 9, 2019 at 7:00am

WHAT: ePass System Maintenance - July 9, 2019 at 7:00am

WHEN: 07/09/2019  Duration: 30 min.

Current Status: Closed

Description: On July 9, 2019, system maintenance will be performed on the ePass system from 7:00-7:30am. During this time, ePass login will experience intermittent service disruptions. At that time, users who are already signed in to online services are expected to experience little to no disruptions. Please plan accordingly.

Service(s) Impacted: ePass



Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance - Sat., July 13

WHAT:  Sakai Turnitin Service - Scheduled Maintenance

WHEN:  07/13/19  Duration:  8:00am-4:00pm PT

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, July 13, 2019 from 8:00am to 4:00pm, US Pacific Time. You can view the Turnitin System Status page for updates.

Service(s) Impacted:  Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.

Web Help Desk, DSpace and Search & Directory Unavailable for Maintenance - Fri., June 14, 6am

*** UPDATE *** June 14, 6:23am PT - Web Help Desk, DSpace, and PLU Search & Directory are now back online. The planned maintenance is complete.

*** UPDATE *** June 14, 6:00am PT - Web Help Desk, DSpace, and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Web Help Desk, DSpace, and PLU Search & Directory Unavailable for Maintenance

WHEN:  06/14/19   Duration:  6:00am - 7:00am PT

Description:  On Friday, June 14, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Web Help Desk (helpdesk.plu.edu), DSpace (dspace.plu.edu), and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Web Help Desk, DSpace, and PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., June 14, 2019, 7:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., May 31, 6am

*** UPDATE *** May 31, 6:19am PT - Sakai and Sakai Demo are back online. I&TS support staff is conducting an investigation into root cause for this service disruption.

*** UPDATE *** May 31, 6:00am PT - Sakai and Sakai Demo are offline due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  05/31/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, May 31, Sakai (sakai.plu.edu) and Sakai Demo (sakai-demo.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., May 31, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable for Maintenance Window - Sunday, May 19, 2019, 5-11:00 am

WHAT: All Banner Services Unavailable for Maintenance

WHEN: Sunday, May 19, 2019, 5-11:00 am

WHERE: On & Off Campus

Current Status: Completed

Description: **UPDATE:  The maintenance work is complete and INB, Administrative Pages and Self-Service are once again available.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self-Service



Check https://www.plu.edu/status/ for periodic updates.

Unplanned Banner Administrative Pages Disruption, 5/6/19

WHAT: Unplanned Banner Administrative Pages Disruption

WHEN: Monday, May 6th, 2019

DURATION: Unknown at this time

WHERE: On Campus

Current Status: Resolved

Description: 
*Update*
Service was restored at 9:05 am after Admin Pages was switched to the secondary server while we research why the primary server's admin page service failed.

*Original Post*
Beginning around 6:30 am on Monday, May 6th, Information Systems began receiving notification that those accessing Banner Administrative Pages could log in, but could not access any of the usual pages.  This disruption is limited to Banner Administrative Pages - Banner Self-Service and INB remain accessible.  The IS team is aware of the issue and is actively researching a solution.  This post will be updated when the issue has been resolved.

Service(s) Impacted: Banner Administrative Pages

Workarounds: None

Estimated Time to Resolution:  9:05am

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.