Voyager system down for maintenance

WHAT: Voyager system down for maintenance

WHEN: 01/02/2019 Duration: 8:00 am - 12:00 pm


Current Status: Open

Description: The Voyager system, which controls library user accounts, checkouts, and holdings information (including location and call number of print materials) will be offline for maintenance and upgrades. The WorldCat Discovery catalog will still be online, but call numbers and checkout information will be unavailable.

Service(s) Impacted: Library

Update: The Voyager update is complete.


Check https://www.plu.edu/status/ for periodic updates.

Sakai Maintenance - Fri., Dec. 21, 7am

*** UPDATE *** December 21, 7:10am PT - The planned maintenance for Sakai is complete.

WHAT:  Sakai Maintenance

WHEN:  12/21/18  Duration:  7:00am - 7:30am PT

Description:  On Friday, December 21, 2018, system maintenance will be performed on servers that host Sakai from 7:00am to 7:30am (US Pacific Time). However, the nature of this maintenance is such that users should not experience any disruption in their use of Sakai. At most a user might be prompted to login again. If you have any questions or concerns please email sakai@plu.edu. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Dec. 21., 7:30am

Check https://www.plu.edu/status/ for periodic updates.

DSpace Planned Maintenance - Fri., Dec. 21, 2:30-3:30pm

*** UPDATE *** December 21, 3:18pm PT - The planned maintenance for DSpace is complete.

WHAT:  DSpace Planned Maintenance

WHEN:  12/21/18  Duration: 2:30pm - 3:30pm PT

Description:  On Friday, December 21, 2018 between 2:30pm to 3:30pm (US Pacific), DSpace (dspace.plu.edu) will be unavailable for planned maintenance. An update to this notice will be posted once the maintenance is complete. If you have questions, please email dspace@plu.edu.

Service(s) Impacted:  DSpace

Estimated Time to Resolution or Next Update:  Fri., Dec. 21, 3:30pm

Check https://www.plu.edu/status/ for periodic updates.

*RESOLVED* PLU Voicemail Offline - Sunday, December 16, 2018

WHAT: PLU Voicemail Service Offline

WHEN: 12/16/2018 Duration: beginning approx. 1:00 PM

Current Status: Open

Description:
*8:00 AM Update*
Issues with the voicemail system have been resolved.

*Original Post*
During an upgrade to our telephone system this afternoon a licensing issue caused our telephone system and our voicemail server to stop connecting properly.  This service disruption interferes with the ability to leave voicemail, retrieve voicemail, as well as some of the automated attendant functions used by some campus offices.  Our support contractor and product vendors are working on the issue and hope to have it resolved before regular business hours begin Monday morning.

Service(s) Impacted: PLU Telephone Service - Voicemail

Root Cause: Licensing issue related to upgrade.

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED** All Banner Services Unavailable for Maintenance Window - Sunday, December 2, 2018, 5-11:00 am

WHAT: All Banner Services Unavailable for Maintenance

WHEN: Sunday, December 2, 2018, 5-11:00 am

WHERE: On & Off Campus

Current Status: Resolved

Description: **UPDATE:  The maintenance work is complete and INB, Administrative Pages and Self-Service are once again available.

All Banner Services - INB, Administrative Pages and Self-Service - will be unavailable for regular maintenance on Sunday, December 2, 2018, 5:00-11:00 am.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self-Service



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED** Unplanned Service Disruption for Banner Administrative Pages, INB and Self-Service

WHAT: Unplanned Service Disruption for Banner Administrative Pages, INB and Self-Service

WHEN: Monday, November 26, 2018, 9:40am

Current Status: Resolved

Description: The issue with accessing banweb.plu.edu has been resolved.  Please contact the Help Desk if you experience any further issues.

Original Post:  I&TS began receiving notice at approximately 9:40 am that all Banner services were unavailable.  We are currently researching the issue and will have it resolved as quickly as possible.

Service(s) Impacted: Banner INB, Administrative Pages & Self-Service

Workarounds: None

Estimated Time to Resolution or Next Update:  Monday, 11/26 at10:30 am

Root Cause / Continuous Improvement: To be determined.


Check https://www.plu.edu/status/ for periodic updates.

Sakai, Search & DSpace Unavailable for Maintenance - Fri., Nov. 30, 6am

*** UPDATE *** November 30, 7:11am PT - Sakai, PLU Search & Directory, and DSpace are now back online. The planned maintenance is complete.

*** UPDATE *** November 30, 6:00am PT - Sakai, PLU Search & Directory, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Sakai, Search & DSpace Unavailable for Maintenance

WHEN:  11/30/18  Duration:  6:00am - 7:00am PT

Description:  On Friday, November 30, 2018, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu), PLU Search & Directory (search.plu.edu), and DSpace (dspace.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, PLU Search & Directory, DSpace

Estimated Time to Resolution or Next Update:  Fri., Nov. 30, 2018, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.